British Gas Employee Reviews about "senior management"

Pros

wage, development and training is excellent. shares and good pension scheme

Cons

there were too many restructures and changes of senior management

Pros

People are great in general

Cons

Directors and Senior Management are clueless, when trying to diversify a business to meet changing customer requirements, you need to have the knowledge, skill, experience and most of all the competence to drive through positive change and bring the staff with you, these people are like headless chickens. Change people or change people not at staff level as they keep trying that and it does not work, need new leadership and fresh blood at director level These people do not understand the business's they are trying to run and commerciality is poor, the brand is good but you need to do more in a changing and highly competitive environment Lack of respect for staff, listen to the people doing the job and interacting with your customers you might learn something

Pros

32 hour week from May to August

Cons

The rest of it. All stemming from a clueless senior management that are the cause of all the problems that employees have to deal with. A toxic culture all over the business and the inept management are incapable of changing it. That is why their employees are leaving in droves. If you do end up getting a job at British Gas you will need to leave your morales at the door

Pros

The people are nice as long as you don’t work in sales department where the people who care about £

Cons

Senior management are clueless to the point it would be laughable if it wasn’t for the destruction of the company They state customer obsessed - this couldn’t be further from the truth Employees are made to feel like robots and nothing matters other than the bottom line Poor marketing campaigns with boring offers Lack of leadership or vision from above a once amazing company destroyed

Pros

They have a good sickness leave and maternity policy

Cons

Used to be a great place to work, but over the years it has gotten worse and worse. Job cuts, bonus cuts and poor senior management who are willing to take bonus’s even when the company isn’t doing well.

Pros

The £ is decent that’s all

Cons

Bullying culture acceptable even with Senior Management

Pros

The people on the frontline take a pride in their work and try to deliver for the customer. As below, this seems to be majorly hindered by poor senior management decisions.

Cons

Company standards, procedures, and levels of service have really suffered due to extremely poor management. This in turn has really impacted employee engagement. The business is hell bent on having to cut expenditure at any cost. Worryingly, this seems to be at the expense of customer service. This coupled with the bad management decisions at senior level mentioned above has meant a major deterioration in working standards for employees. The energy price cap and inadequate preparation for this means that major cut backs will have to be delivered through further scaling back an operation, which is already operating at the very limit of it’s capacity. Poor winter planning in field operations means that the company has massively over-planned for the mildest winter in recent history. This in turn means that they are massively ahead of their service plan for this year. Again, this leaves no other option than to immediately implement further cut backs to frontline engineers. In the short term, this will solve work volume issues but longer term it spells disaster for meeting customer demand should we experience a cold winter next year. In summary, DO NOT TOUCH with a barge pole for at least the next 5 years as an employer if you value any sort of work satisfaction. It’s clear that the left hand doesn’t know what the right is doing in recent times and this doesn’t look set to improve until a major overhaul of senior management is implemented.

Pros

The people are fantastic their apart from senior management, the colleagues I worked with were tight knit and like family and the support during tough times was brilliant. The salary is good but not worth the pressures it brings

Cons

Disgusting senior management. The job your told to do does not reflect the job title Priorities are strictly financially based rather than working on structure and listing to feedback from frontline colleagues . If your not a manager or any senior management your words or feedback means nothing and you don't have a leg to stand on. The systems are oudated the style in which the process the site uses is out of date and and far old school. Their is no modern approach or colleagues interest looked at.