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British Heart Foundation Reviews
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    British Heart Foundation Reviews

    Updated 11 February 2019
    137 reviews

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    UK - All Cities
    4.0
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    British Heart Foundation Chief Executive Simon Gillespie
    Simon Gillespie
    53 Ratings

    Employee Reviews

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    Pros
    Cons

    • "too many volunteers and not enough paid staff" (in 13 reviews)

    • "speaking from my experience there where no cons" (in 12 reviews)

    More Pros and Cons
    1. Featured Review

      "Best place I've ever worked"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Assistant Manager in Wolverhampton, England
      Current Employee - Assistant Manager in Wolverhampton, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at British Heart Foundation full-time (More than a year)

      Pros

      Meeting lots of lovely People, great working environment, never a dull moment, very supportive management

      Cons

      No complaints from me, very happy to be here

      Advice to Management

      Thank you !

      British Heart Foundation Response

      30 Jul 2018 – Recruitment Partner

      Hi, thank you so much for your feedback. It is good to see you love working as part of a team that makes a life-saving difference, and that you particularly enjoy the working environment. We thank... More

    2. "Most wonderful colleagues"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Manager in London, England
      Current Employee - Manager in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at British Heart Foundation full-time (More than a year)

      Pros

      The people are so enthusiastic and really warm. Everyone is very friendly and it makes coming to work so much more enjoyable. There's a good culture of participation in workplace events and getting together, which is really healthy and enables colleagues to become friends.

      Cons

      There can be some silos and gaps between departments because the organisation is so big and diverse!

      3. Join the British Heart Foundation team
      See Our Latest Jobs

    3. "Seeking a positive challenge and in return receive great reward and recognition then this is the place for you!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Head of Wellbeing, Safety & Resilience in London, England
      Current Employee - Head of Wellbeing, Safety & Resilience in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at British Heart Foundation full-time (More than 3 years)

      Pros

      Our people who are passionate and caring, our values played out daily and the fact that we are making a real difference.

      Cons

      Not really a con but the pace of change is rapid, progressive and positive - offers lots of opportunities to ‘stretch’ your personal and professional self

      Advice to Management

      Keep actively listening

      British Heart Foundation Response

      12 Feb 2019 – Recruitment Partner

      Hi, thank you for taking the time to leave a review. The passion and dedication of our people regularly comes up in our reviews and we try to ensure that all of our employees are recognised for... More

    4. "Friendly, stimulating environment for all"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Store Manager in Newcastle upon Tyne, England
      Former Employee - Store Manager in Newcastle upon Tyne, England
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at British Heart Foundation full-time (More than a year)

      Pros

      Great team spirit with good work ethic

      Cons

      None I personally encountered during my stay

      British Heart Foundation Response

      12 Feb 2019 – Recruitment Partner

      Hi there- thank you for taking the time to leave a review. It is good to see that you enjoyed the team that you worked with and that your overall experience was positive. We wish you all the best in... More

    5. "Sales assistant"

      StarStarStarStarStar
      Former Employee - Anonymous Employee in London, England
      Former Employee - Anonymous Employee in London, England

      I worked at British Heart Foundation part-time (More than a year)

      Pros

      Colleagues are lovely to work with.

      Cons

      Can not think of any downsides to this job

      British Heart Foundation Response

      11 Jan 2019 – Recruitment Partner

      Hi, thank you for taking the time to leave a review for us. It is good to see that you worked with a lovely team whilst you were with us.It is also positive to see that you cannot think of many cons... More

    6. "Assistant Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Assistant Manager in Gloucester, England
      Former Employee - Assistant Manager in Gloucester, England
      Recommends

      I worked at British Heart Foundation full-time (More than 5 years)

      Pros

      Work as a team

      Cons

      wages very low ..... Can't think of anything

      British Heart Foundation Response

      8 Jan 2019 – Recruitment Partner

      Hi, thank you for taking the time to leave a review for us. It is good to see that you enjoyed working as a team whilst with us. This is a point that regularly comes up in our employee reviews. It... More

    7. "Volunteer - Induction Nightmare"

      StarStarStarStarStar
      Current Employee - Volunteer in Hamilton, Scotland
      Current Employee - Volunteer in Hamilton, Scotland
      Doesn't Recommend

      I have been working at British Heart Foundation part-time

      Pros

      Staff seem nice enough, however, one woman was very rude to the other new volunteer who had just started today and the other volunteers/paid staff seemed to not like her too much either.

      Cons

      I was given a booklet with the health and safety information then left alone in the staff break room for half an hour.

      I was basically following another volunteer around for 3 hours until they went home, I was not given any tasks and was barely taught anything. I simply had to wander around for 4 hours doing absolutely nothing at all.

      Advice to Management

      Pay more attention to your new volunteers and have a set plan in place for when they come for their induction. I was literally walking in circles around the store for 4 hours, occasionally popping into the break room to sit for 10 minutes.

      British Heart Foundation Response

      24 Jan 2019

      Hi
      Thank you for bring this to our attention . It is being sent to the appropriate teams to investigate further . I would be keen to continue this conversation if you could possibly contact me... More

    8. "Passionate people working hard to make a difference"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Senior Organizational Change Specialist in London, England
      Current Employee - Senior Organizational Change Specialist in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at British Heart Foundation part-time (More than a year)

      Pros

      I've worked at BHF for two years and it's the best place I've ever worked. The people are all really passionate and committed to our cause. The senior leadership are great at communicating the vision and it is clear how each person's job contributes to the overall strategy. We are always looking to improve and I think it will just get better and better over time. Personally my manager is excellent, my team are supportive and I love the actual work I do. I would definitely recommend it as a place to work.

      Cons

      At the moment I think our passion and ambition means that we take on too much as an organisation and don't always prioritise the important things. This can mean that people's workload is high. However, the leadership are aware of this and are looking to improve our approach. I also think we could collaborate better as an organisation but again that is something we are working on.

      Advice to Management

      Keep doing what you're doing and thank you!

    9. "Administrative Assistant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Sales Assistant in Bedford, England
      Former Employee - Sales Assistant in Bedford, England
      Doesn't Recommend
      Positive Outlook
      No opinion of CEO

      I worked at British Heart Foundation full-time (More than 3 years)

      Pros

      Very professional staff and understand the importance of customer service, also very friendly staff

      Cons

      Wasnt paid any money, as i was doing work experience

      Advice to Management

      no advice needed

      British Heart Foundation Response

      8 Jan 2019 – Recruitment Partner

      Hello - thank you for taking the time to leave a review for us. It is great to hear that you enjoyed the team that you worked with and learnt some valuable customer service skills! We wish you all... More

    10. "Very Boring"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Customer Assistant in Beckenham, England
      Former Employee - Customer Assistant in Beckenham, England
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at British Heart Foundation part-time (Less than a year)

      Pros

      Not strenuous, good interactions with customers

      Cons

      be prepared for constant hours or sorting through clothes and toys over and over again

      British Heart Foundation Response

      8 Jan 2019 – Recruitment Partner

      Hi there- thank you for taking the time to leave us a review. It is good to see that you enjoyed the interaction that you had with our customers . We're disappointed to hear that you had a less... More