British Heart Foundation Store Manager Reviews

Updated 20 Jul 2020

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3.7
69%
Recommend to a Friend
British Heart Foundation Chief Executive Dr. Charmaine Griffiths
Dr. Charmaine Griffiths
0 Rating
  1. "Great work ethic"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Assistant in Blackburn, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at British Heart Foundation part-time

    Pros

    They were extremely welcoming and had a great work ethic

    Cons

    The back of the shop was a bit cramped when multiple volunteers were working

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  2. Helpful (1)

    "Never again"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Harlow, England
    Doesn't Recommend
    Negative Outlook

    I worked at British Heart Foundation part-time for more than a year

    Pros

    The volunteers were lovely to work with.

    Cons

    Sorting bags of donations is hard work. Some stuff was dirty like unclean garments. No gloves were provided for protection and believe me it is a necessity when you don't know what you'll put your hands in. Area managers have lost touch of the sales floor and dont know how to interact with customers or volunteers and would rather look at figure sheets and belittle people.

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    British Heart Foundation Response

    June 25, 2020Recruitment Partner

    Hi there, thank you for taking the time to leave a review for us. We're sorry to hear about your experience working with us. It is not what we would want nor expect for our colleagues. Our people and volunteers often come up as positive comments in our reviews so it is great to see that you enjoyed working with them. All of your other points will be shared with the retail team and dealt with accordingly . We welcome all feedback and so if you would like to share any further details around the points above then please contact us at careers@bhf.org.uk for a confidential conversation. Wishing you all the best! BHF recruitment


  3. Helpful (1)

    "Frustrating"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager in Hull, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at British Heart Foundation full-time

    Pros

    Non profit. Good controls on corporate expenditure in comparison to many firms. Some really good employees. Great volunteers. Varied work. Relatively short working week, 35 hours, no late nights or long shifts.

    Cons

    Major conflicts between the charity image & the business requirement. Too much pressure on target & kpi achievement, a charity which threatens letters of concern is not my idea of an understanding employer. They encourage whistle blowing & safeguarding yet a line manager will say "we don't talk about such things". Far too many area & regional managers & directors, not required. Ill thought out notions of what is required while ignoring what the employees & customers need.

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    British Heart Foundation Response

    March 31, 2020

    Thank you for taking the time to share your experience with us. We are disappointed to hear that you don't feel that we, as an organisation, are listening to you. If you feel that we can be of any support in this area, please contact us on careers@bhf.org.uk. We value your feedback, so this and your other points regarding targets and our use of letters of concern, will be shared with the relevant teams. Recruitment Team

  4. "Voluntary"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Assistant Store Manager in Lewisham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at British Heart Foundation for more than a year

    Pros

    Gained experience and knowledge really enjoyed

    Cons

    Can't really think of any

  5. Helpful (2)

    "Good experience"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Manager in London, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at British Heart Foundation full-time for more than a year

    Pros

    You get a different approach to retail. Working for a good cause.

    Cons

    You get abuse from costumers very often and you costumer service team on head office don't support you at all.

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    British Heart Foundation Response

    September 20, 2019Recruitment Partner

    Hi, thank you for leaving a review for us. It is great to hear that you had a positive experience overall and were able to gain new skills in retail. We want to ensure that all of our employees have a great experience and feel as supported as possible within their roles. Your points around support from head office and appreciation will be raised with the relevant teams and dealt with accordingly. Thanks for making a life saving difference and we wish you all the best.

  6. "Pressured"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager in Whitby, England
    Recommends
    Negative Outlook
    No Opinion of CEO

    I have been working at British Heart Foundation full-time for less than a year

    Pros

    Good experience working with volunteers

    Cons

    High pressure weekly and monthly targets

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    British Heart Foundation Response

    June 10, 2019Recruitment Partner

    Hi, thank you for taking the time to leave a review for us. It is great to see that you enjoy working with our volunteers. We will ensure that your point around targets and staffing levels are raised with the relevant teams and dealt with accordingly. Wishing you continued success with us!

  7. "Friendly, stimulating environment for all"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Manager in Newcastle upon Tyne, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at British Heart Foundation full-time for more than a year

    Pros

    Great team spirit with good work ethic

    Cons

    None I personally encountered during my stay

    British Heart Foundation Response

    February 12, 2019Recruitment Partner

    Hi there- thank you for taking the time to leave a review. It is good to see that you enjoyed the team that you worked with and that your overall experience was positive. We wish you all the best in your new adventure :)

  8. Helpful (2)

    "manager"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Manager in London, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at British Heart Foundation full-time for more than 8 years

    Pros

    what i liked about this job was it was all about making money for the charity to make profit and to have fun while you were working

    Cons

    its not like that now. i worked for over 10years and in that time its all changed. its about being a retailer that does not care about its people and wants to drive everyone into the ground if they dont make enough profit. the thing is the whole of the shop managers are just feeling so deflated as all have to do so many check lists and complainces that it leaves no time for customer service. area managers are trying and i feel doing there best to help but regional and above have no clue how everyone is feeling. i had to leave as i was working 50 to 60 hrs pr week just to get trying to get ahead. charity retail shound not be full price retail. stop spening 100's of thousends on projects (not well known) and invest in the staff that matter.

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    British Heart Foundation Response

    December 19, 2018Recruitment Partner

    Hi, thank you so much for your feedback. and for taking the time to leave a review. It is good to hear that you enjoyed working for a charity that makes a life-saving difference and had fun whilst working hard. However, we are disappointed to hear that you did not have the overall experience with us that we would want or expect. We want to assure you that we take all feedback seriously and if you would like to discuss any of your points with us further then please contact us confidentially at peopleservices@bhf.org.uk. Thank you

  9. "Rewarding in so many ways"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Stoke-on-Trent, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at British Heart Foundation full-time for more than a year

    Pros

    I started as a volunteer in the March and was made assistant manager in the May of the same year. Great progression opportunities Friendly teams from volunteer right up to regional managers and above Rewarding both financially and with a sense of doing something for such a good cause Supportive in all ways possible Getting to work with such a diverse range of people Having to put in the work to see the results gives you a great sense of achievement

    Cons

    None to report from me

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  10. "No support"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager in Bournemouth, England
    Negative Outlook

    I have been working at British Heart Foundation full-time for more than a year

    Pros

    Meeting new people and training volunteers.

    Cons

    Loads of unnecessary paperwork. Even if you hit your kpi,s and targets oe even go over them if you are down in one category they want you to analyse this department and see why.

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Found 16 reviews