Build-A-Bear Employee Reviews about "part time"

Updated 29 Dec 2020

To filter reviews, or .
3.9
64%
Recommend to a Friend
65%
Approve of CEO
Build-A-Bear CEO Sharon John (no image)
Sharon John
245 Ratings
Pros
Cons
  • "Few hours, minimum wage pay, no chance up moving up(in 42 reviews)

  • "Pay was very low compared to other part time work(in 36 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "part time"

Return to all Reviews
  1. Helpful (1)

    "Really fun company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Assistant in Norwich, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Build-A-Bear part-time for more than a year

    Pros

    Got to have lots of fun whilst working as a Bear Builder part time. Flexible working hours. Support from the manager whilst working.

    Cons

    Some shifts changed at short notice (they did always let me know before hand though!) On one occasion I was expected to complete a shift only lasting one hour.

    Continue reading
  2. "Great atmosphere but not great pay"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Bear Builder 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Build-A-Bear part-time for less than a year

    Pros

    Fun, lively atmosphere, nice environment

    Cons

    Pay was very low compared to other part time work


  3. "Would not recommend"

    1.0
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Assistant in Norwich, England
    Doesn't Recommend

    I worked at Build-A-Bear part-time for less than a year

    Pros

    good for part time work while at school/uni, discount on bears

    Cons

    Bad management - treated staff like children and used fear as a motivational tool to get staff to work harder and to try and sell more. You are severely underpaid for the kind of work you are doing, not trained well, watched constantly to see if you are doing your job properly, and at the time I was only allowed 4 hour shifts at a time, which when you are under 18 the cost of commuting seriously cuts into the amount of money you are earning. I would not recommend, was not worth what they paid

  4. Helpful (1)

    "Pretty fun, but pay doesn't reflect the responsibilities expected of you. Not so "pawsome"."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Build-A-Bear part-time

    Pros

    -My team and managers are great- so supportive and nice, so no complaints at all there. The general atmosphere is very encouraging and fun. -Honey pay- for every 8 hours worked, you receive an extra hour's pay which is very nice when you only work part-time. -Generous employee discount (30% regularly, and 50% at Christmas). (And head office sends everyone a bear at Christmas which is sweet). -Training is done gradually so you don't really feel you can't handle what's being thrown at you. -Good experience of working with kids/ delivering excellent customer service.

    Cons

    Along with the standard cons of working in retail (rude, entitled customers, run off your feet at the weekend/ Christmas etc.), there are quite a number of cons... Bear-Builders (sales associates) are paid minimum wage, which is appalling considered the amount we are expected to do- regular 'retail stuff' like till work and restocking, plus heavily interacting with all customers, building the bears, being a child's entertainer, going above and beyond for every single customer, cleaning the shop, and hosting kids' parties (which has no extra pay whatsoever), all while maintaining a bright and bubbly persona. Contracts are 4-hour-a-week only for Bear-Builders, which is hard when this is an only job; and number of hours worked can vary vastly between weeks, with a single 4-hour shift one week, and 25 hours the next. You are forced to up-sell extras to every guest constantly, even kids and grandparents just looking for a bear for their grandchild- it gets very tiring and I feel like it's really unethical. Each employee also has personal sales targets we are expected to meet, and a certain level of stress comes with this- it is a lot to expect from a minimum wage job with little prospect of advancement. Also, there is an expectation to pounce on and greet every single customer with a scripted set of greetings and questions as soon as they enter the shop (it all seems very American and in-your-face); and so you're fully aware of how irritating you're being, but you have to as it's part of the job. This also puts you directly in the line of fire for being yelled at by customers who want to be left alone. Breaks are very short (or non-existent) for long, tiring shifts. You're expected to clean up vomit and pee occasionally... Parents just straight up filming you without asking your permission. In short, this is an okay job to have if you're desperate for work or just need a weekend job to see you through college, but it's soul destroying, physically and mentally draining, and you're paid peanuts for the work you're expected to do.

    Continue reading
  5. "No Incentives"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing in York, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Build-A-Bear part-time for less than a year

    Pros

    Good conversation starter job had its perks of being fun. Gained experience while I was young

    Cons

    Low wage and little career progression or opportunities to do other roles. I was never allowed to be trained on tills or do any other role other than to greet customers, and build bears (as well as the stock rotation before the shop opened) The wage I got was nowhere near enough to make going to work even worthwhile as it was an outlet store which required a bus to get to and on 4.35 an hour with a month in hand over the Christmas period I was left with little to no money for Christmas. I was let go without proper reasoning or explanation ( My manager sent me a facebook message telling me not to come in for the rest of my shifts as I had a panic attack while greeting and meeting visitors as the store was so busy and understaffed. As I went to the back to get some fresh air and water I was told to go home and later fired) I felt very disposable and as a part-time employee there was a big company culture that I just did not fit into

    Continue reading
  6. "Fun and challenging place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Bear Builder 
    Recommends

    I worked at Build-A-Bear part-time for more than a year

    Pros

    BAB gives you the opportunity to step outside your comfort zone and practice getting into a fun character for customers every day, which for me really helped with my public speaking. I loved my coworkers and time went by very fast working the stuffer in particular. Getting to make children and any customer as happy as we can is super gratifying! I also am much better at sewing now from the times I had to hand-sew a bear when the pre-sewn strings happened to come out. In my town, I was paid decently above the Florida minimum wage and also got a good amount of breaks and lunch breaks because BAB follows suit of the states with more regulations for workers.

    Cons

    I will say that while my managers asked for the max hours I was willing to work every week as a part time employee they almost always scheduled me for this max if not a little over every time. This may be different at your location though because we were a bit strapped for employees at the time. I also wish we knew our schedules further in advance but it could be just a few days before the new week if even sometimes, so luckily I worked in the summer when I didn't typically have any conflicts. The main cons of working at BAB are at no fault of the company, but similar to the cons of any retail work. Customers can be very impatient, even though the whole point is for the child or whoever to have an experience of building their own furry friend, not just buying a stuffed animal and leaving ASAP. I encountered lots of animosity over things like coupons that customers misunderstood, and I unfortunately worked during the infamous "Pay Your Age" promotion which was.... not a good day for any BAB employee. As a sales associate, you do also have to hit a few markers and make sure to bring up certain extra items while you help a customer, which can be awkward especially when they are on a budget, so customers can get angry at you for trying to upsell them even though you may get in trouble if you don't at least try, but many customers understand that its just part of retail. Like I said, the majority of the "cons" wouldn't be any different really than other retail jobs, and the fun of getting to work with children and stuffed animals and making a fun environment can really outweigh all these things. And for me personally, my managers were some great people who would gladly ask people to leave if they were not having a "pawsitive" attitude and mistreating the workers. P.S. You will definitely get all the Build-A-Bear radio songs stuck in your head forever- you decide if this is a pro or con for yourself.

    Continue reading
  7. "Nice place"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Clerk 
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Build-A-Bear part-time

    Pros

    Flexible hours and they work with you

    Cons

    All hours are part time

  8. "A pretty good place to work"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Manager in North Logan, UT
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Build-A-Bear full-time for more than a year

    Pros

    The environment is super fun and interactive. Working part time is easy, flexible, and good for college students

    Cons

    The turnover rate for associates is pretty high and it’s often hard to keep a store fully staffed.

    Continue reading
  9. "Fun, layed back place to work."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Lead 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Build-A-Bear part-time for less than a year

    Pros

    It's a friendly work environment. You meet lots of different people of all ages. It's mostly part time work but is quick to promote to full time if you're a good worker. They are super good with availability. I would recommend working here!

    Cons

    When busy customers can get pretty rude and aggressive in some ways. You mostly always work weekends. Hosting birthday parties (for me) was the worst.

  10. Helpful (6)

    "Sounds good in the interview.... but once in you see how messed up the leadership is."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - District Manager 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Build-A-Bear full-time for more than a year

    Pros

    Getting to share in great experiences with customers!

    Cons

    The executive, regional and HR leadership are all so fake. They will do just about anything (but actually pay you well) to get you in the door. As a district manager you have no control over running your business. They won’t let you write up or formally coach any employee, even a part time employee for attendance. Everything, and I mean literally everything must be approved by the head of HR. The store manager and DMs do not have any control over how much you can pay associates. They want to pay $8.00 an hour and then get upset when stores can’t staff. For store managers they make you take some crazy test and pay an arm and a leg for some crazy psychologist on hand to evaluate the results. She says over 70% of people who are assessed fail, yet she gets money every time she evaluates someone..... sound like a conflict of interest? There is no Loss prevention team and employees are stealing the company blind. Fraudulent returns, missing cash, merchandise and drugs being traded inside bears, yet no one at Corporate thinks there is an issue. Was told once that the company will never have an LP department because it “looks bad” in such a “fun” environment. Truth is, they are too worried about lining the executives pockets. Now you’re putting stores inside Walmart’s so customers can pay $30 for a bear at a value price store? Why not go down the toy aisle and buy one for $5. The stores are sinking big time. Traffic is down. Employees are leaving in droves.

    Continue reading
Viewing 1 - 10 of 56 English Reviews

Work at Build-A-Bear? Share Your Experiences

Build-A-Bear logo
or