CCA International Reviews | Glassdoor.co.uk

CCA International Reviews

Updated 20 March 2019
195 reviews

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3.5
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Recommend to a friend
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Patrick Dubreil
71 Ratings

Employee Reviews

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Pros
Cons
  • "I dont have anything bad to say about the company" (in 3 reviews)

  • "Not flexible, working weekends, low pay" (in 4 reviews)

More Pros and Cons

  1. "GREAT TRAINING"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Ringwood, England
    Current Employee - Consultant in Ringwood, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at CCA International full-time (Less than a year)

    Pros

    At the moment I have only been working here for 5 weeks, however my experience here has been amazing. The training is a 5 week paid intensive course. Where you meet with the managers each week to ask questions and to generally get to know the people you will soon be working with.

    I have not yet to meet an employee or manager who has not been warm and welcoming. The general environment has been extremely positive.

    Cons

    Not any cons as of yet.

    CCA International Response

    6 Apr 2018

    Thank you for your positive feedback. We're really pleased you enjoyed the training.


  2. "Social Media Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Social Media Analyst in London, England
    Former Employee - Social Media Analyst in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CCA International full-time (Less than a year)

    Pros

    Amazing team and staff are well taken care of.

    Cons

    Not lots of routes for progression
    Some inappropriate behaviour to less senior members of staff

  3. "Alright"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at CCA International full-time

    Pros

    Environment. People who are motivated.

    Cons

    Pay Structure. No Job Satisfaction.


  4. "Agent German speaking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CCA International full-time

    Pros

    Great environment, perfect if you need a job while you are a student

    Cons

    two shifts, very low salary


  5. "Rubbish"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CCA International full-time

    Pros

    Great Training and lovely staff

    Cons

    Managers are the worst, they are on their phones all the time


  6. "its a good work culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Current Employee - Anonymous Employee in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at CCA International full-time

    Pros

    flexible hours can fit with day to day

    Cons

    poor management overall and little training


  7. "Customer Service Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Ringwood, England
    Current Employee - Customer Service Agent in Ringwood, England
    Neutral Outlook
    No opinion of CEO

    I have been working at CCA International full-time (Less than a year)

    Pros

    Decent salary, refreshing co-workers, professional campaigns, really good training

    Cons

    No paid sick days, it's not even possible to "earn" sick days (like gaining an additional day of holiday for each year of employment at CCA International). Paying on the 6th working day of the month is really troublesome too, as it's never a fixed date, and can get you in trouble with paying rent etc.

    Advice to Management

    It would be great if you could change the payroll system. I was notified that "older" employees have a fixed paycheck date, which is so much more helpful, rather than having a different payment day each month. I am forced to look for a second weekend job to meet my rent payment date.

    CCA International Response

    10 Dec 2018

    Thank you for your review and your feedback. CCA would still pay Statutory Sick Pay (SSP) for anyone who meets the qualifying criteria. We appreciate your comments around the payroll dates.

  8. "BE WARNED!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - BT Sales Agent in London, England
    Former Employee - BT Sales Agent in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CCA International full-time (Less than a year)

    Pros

    The area
    The people you meet the staff
    Unfortunately there’s nothing more I can say that’s good about the place

    Cons

    Unprofessional managers
    Treats staff like slaves
    Under pay staff
    Take away our commission and effiency for no reason

    Not surprised one bit after reading the other reviews about the company. I’ve been working for the company for over 5 months in the BT campaign, in the beginning in training they lied through their teeth about how it’s such a good place to work at blah blah blah, only to realise they were just trying to sell us dreams. Don’t get it twisted, There are such decent people in that place for example The recruitment team

    These people are just a bunch of scammers, it’s a shame how a globally known company like CCA International hires irresponsible people to manage the company. Certain people who are team managers don’t even get TRAINED or even have the common sense on how to lead a team or to even push them! They have no leadership skills whatsoever All they care about is their salary at the end of the month and talk about people behind their back.

    For over 2 months I’ve been suffering from a serious stomach condition which led to me taking time off work, the only financial support I was expecting was the statutory sick pay and guess what happens next? They didn’t even pay me that in full!

    The whole time I was off sick, mentally aswell as physically I wasn’t in the right state, It came to a point I lost belief that I would be myself again. When I returned to work, I tried explaining my situation and I was given the impression they didn’t care, that I would end up being sacked. To save myself from all that drama I decided it was right if I resign! I wasn’t getting any better at the time anyways so it was only right I left. I pleaded with them saying please don’t underpay me again and how I was short paid, they assured me it wouldn’t happen. But look what happened the following month, they didn’t pay me the full amount again, when I questioned it apart from them saying the email has been sent to the department you will be paid soon as, nothing has happened! Yeah it’s only £128 they owe but it’s the concept! People have food, bills to pay for. These people only like to earn money they don’t like to give it!

    Advice to Management

    Train your managers properly and pick out those who have potential strong leadership skills, don’t treat staff like garbage, pay staff for what they work,


  9. "Decent place to work if you need experience"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CCA International full-time

    Pros

    The salary was the best part

    Cons

    Weird work environment and practices


  10. "good"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CCA International part-time

    Pros

    good teamwork, good company overall

    Cons

    none, good working place, and growth