CIT Customer Service Representative Reviews | Glassdoor.co.uk

CIT Customer Service Representative Reviews

Updated 5 Sep 2019

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1.1
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Approve of CEO
CIT CEO Ellen Alemany (no image)
Ellen Alemany
2 Ratings
  1. Helpful (1)

    "Very Unprofessional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Customer Service Representative in Pasadena, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CIT for less than a year

    Pros

    Helping customers, reasonable work shifts, some good people to work with

    Cons

    Outdated/multiple/confusing computer programs with no standardized training, double talk from management (today-"you're doing fine", tomorrow-"you're fired"), culture is very outdated

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    CIT2019-09-05
  2. "Indispensable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at CIT full-time for more than a year

    Pros

    Great teams to work with

    Cons

    Lack of management/department changes. Info comes much too late down the pipeline, and is always incorrect or confusing.

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    CIT2018-09-14
  3. Helpful (2)

    "Good, solid company to work for. Not very diverse and very flat. Little room for growth unless highly skilled."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Chicago, IL
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at CIT full-time for more than 10 years

    Pros

    Stable 100 year old company in railroad industry. Cyclical but resilient business of freight car leasing. Company respected in industry and has staying power due to younger age of fleet.

    Cons

    Lack of diversity and opportunity. Rail division is very flat and monochromatic. Not many women in management. Feelings of the good ole boys network at times.

    CIT2017-05-24
  4. "Too much GE blood in this small-business-minded, Fortune 500 company."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Representative in Chicago, IL
    Approves of CEO

    I have been working at CIT

    Pros

    Majority of employees are friendly and easy to work with. Middle managment is talented and willing to work with lower employees. Plenty of projects and opportunities to get a wide variety of work experience. The company is large enough to offer good benefits package and fairly competitive compensation packages. Being of Fortune 500 size, it is a reputable company that can look really good on a resumee. Very corporate atmosphere, nice office space and comfortable amenities. Location of offices is usually very centrally located in major cities across the globe. Opportunities to expand globally are a possibility in the near future.

    Cons

    Small business sector (Rail) has limitied opportunities for advancement within the company. CIT is not very open regarding their compensation possibilities, everything regarding pay, bonuses, and raises is kept very quiet. Employee training programs are HORRIBLE. No way to advance your own knowledge within a position without looking for outside opportunities (which may or may not be reimbursed.) Knowledge and information systems seem very stagnant. Though new ideas are encouraged and received well, little encouragement and support in actually inputting those new ideas. Due to the nature of the [rail] industry, much of the technology is behind the times and not as efficient as it could be.

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    CIT2008-11-23
Found 4 reviews