Cablevision Systems Technical Support Representative Tier II Reviews | Glassdoor.co.uk

Cablevision Systems Technical Support Representative Tier II Reviews

Updated 19 Apr 2016

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2.9
27%
Recommend to a Friend
Cablevision Systems CEO Dexter Goei (no image)
Dexter Goei
0 Ratings
  1. Helpful (1)

    "Technical Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Representative Tier II in Jericho, NY
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Cablevision Systems full-time for more than 8 years

    Pros

    Salary is good, benefits are good, 401k is also good. People that work there are great to work with.

    Cons

    The rules constantly change. It is impossible to see tall of the rules and regulations. The rules hamper your ability to do the job as well as it should be. The environment is very demoralizing and demotivating. Upper management is totally out of touch with what is really going on with the company. I have never worked for as company that has a parties for the employees and then does everything they can to keep them... in a position where they can fire them or take some disciplinary action. It is very sad what has happened to Cablevision as a company.

    Show More

    Advice to Management

    Stop making rule, rules and more rules that are impossible to follow. You have created a horribly high stress level. Let the people do their jobs without being micro managed, and you have a much happier customer base, and you will retain alot more of the really talented people that work there.

    Cablevision Systems2016-04-19
  2. "good work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Technical Support Representative Tier II in Bayshore, OH
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Cablevision Systems for more than a year

    Pros

    overtime, lots of work to be accomplish so it used to keep me busy

    Cons

    micro manage, manager always standing on our back and keeps on micro managing

    Cablevision Systems2015-11-11
  3. "About as good as it gets these days"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Representative Tier II in Shelton, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cablevision Systems full-time

    Pros

    Everything is measured so if you are a hard competent worker you will do ok.. A good product and a good market

    Cons

    A sink or swim mentality and you can get overwhelmed quickly

    Advice to Management

    Keep measuring

    Cablevision Systems2015-09-04
  4. Helpful (5)

    "JAIL !!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Representative Tier II in Shelton, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cablevision Systems full-time for less than a year

    Pros

    The only positive perk was the benefits were awesome, and decent start pay. Anything less turnover would be unbearable.

    Cons

    Job sucks, literally stuck like a prisoner. Worse feeling and job ever. They monitor you worse then the government. Be careful if you any medical issues, if you need to go to the bathroom they watch how long your gone for. No real future, just high turnover all day long. Company themselves is great, the job is just god awful. Try it an you will be writing on this wall someday too. Good luck ever getting a decent... shift, you ever hear of a shift bid ? HAHA what a joke !!!!

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    Advice to Management

    TREAT EMPLOYEES LIKE ADULTS, A LITTLE TASTE OF FREEDOM WOULD BE NICE. YOU OBVIOUSLY HAVE A COLLEGE DEGREE TO GET INTO THIS JOB.

    Cablevision Systems2015-04-14
  5. Helpful (1)

    "It was good pay if you wanted to sacrifice your life and waste years away."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Technical Support Representative Tier II in Shelton, CT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Cablevision Systems

    Pros

    The pay and good benefits

    Cons

    No life, no time for family and friends. The company wants to literally own you.

    Advice to Management

    Get better shift opportunities. Especially the workers who actually studied computers that do technical support.

    Cablevision Systems2014-12-03
  6. Helpful (1)

    "Good place to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Representative Tier II in Jericho, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Cablevision Systems full-time for more than 8 years

    Pros

    Good benefits leadership change recently caused employee recognition much better

    Cons

    Certain rotten apples exist and tend to subdue creativity hopefully they will be eliminated shortly from the system

    Advice to Management

    Filter out the rotten apples as they have the wrong customer service version! Getting to know the customer better by engaging in small talk is considered call avoidance and hence reason for termination! How will one survive here?

    Cablevision Systems2014-08-28
  7. "Great company, just don't stick around too long"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Representative Tier II in Jericho, NY
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Cablevision Systems full-time for more than a year

    Pros

    Great work place, fortune 500 company great thing to have your resume. Great place to learn and a lot of free cable cheap gym game room

    Cons

    a lot of politics and very bias, not everyone receives a fair chance to progress in this company. Management is selfish and process in this place are not very worker friendly

    Advice to Management

    Pay more attention to your employees and do not believe the smoke screen management feeds you.

    Cablevision Systems2014-05-17
  8. "life @ cv"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Representative Tier II in Shelton, CT
    Neutral Outlook
    Disapproves of CEO

    I worked at Cablevision Systems full-time for more than 8 years

    Pros

    my co-workers were the only pro

    Cons

    management is the biggest con

    Advice to Management

    don't forget what it is like to be on the frontlines

    Cablevision Systems2014-05-20
  9. Helpful (1)

    "Horrible upper management!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Representative Tier II in Shelton, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cablevision Systems full-time for more than 5 years

    Pros

    Great benefits. Great health, dental and vision. And free Phone, TV and Internet if you are in the service area. Also a lot of discounts in many places, with monthly discounts for almost any major cell phone providers. Good physical work environment that is clean and bright.

    Cons

    Horrible upper management. Managers micromanage to the point that they interfere with your everyday life. Inter-departmental communication is none existing. One department gets information while the other is left in the dark. Customer becomes irate when they speak to multiple departments and gets multiple answers.

    Advice to Management

    Get rid of all managers that have been in the same position for more than 5 years. They are too set in their ways and when something new comes down the pipes, they have no idea how to explain or teach anything new or different.

    Cablevision Systems2014-03-15
  10. "Help the customers at the employees expense."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Representative Tier II in Jericho, NY
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Cablevision Systems full-time for more than a year

    Pros

    Good pay, nice break-room, good people working aside you on the phones.

    Cons

    Stressful, incompetent management and they treat representatives like children.

    Advice to Management

    Communicate with each other

    Cablevision Systems2014-02-04
Found 15 reviews