Caffè Nero Reviews

Updated 11 May 2021

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3.4
55%
Recommend to a Friend
60%
Approve of CEO
Caffè Nero Chairman and CEO Gerry W. Ford
Gerry W. Ford
258 Ratings
Pros
  • "Free coffee, friendly people, close by home(in 77 reviews)

  • "Barista of the Year competition - Represent your cafe(in 31 reviews)

  • Cons
  • "Long hours standing, cups collection(in 45 reviews)

  • "Only allowed a 20 minute break in shifts up to 9 hours(in 38 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee

      People

      18 Apr 2021 - Area Manager in Burnley, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Training , development, culture, values , company

      Cons

      Flexible working, hours expected, values

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    2. 3.0
      Current Employee, more than 8 years

      Not so much of a premium coffee shop

      18 Mar 2021 - Assistant Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good training Free coffee Perk Box benefits 'Pizza' Nights

      Cons

      People usually complain that they have to start early or the shifts are long, but in hospitality, this is the norm, don't complain. My complaint is that you have to multi task to the max, at every moment of the day, this becomes very physically and mentally demanding.

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      3 people found this review helpful
    3. 3.0
      Former Employee, more than 1 year

      A good step on the ladder, not a long term career for most

      26 Apr 2021 - Barista 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free coffee on shift Free food on certain breaks Good progression to shift leader with training to progress further

      Cons

      Unpaid overtime daily - opening shift meant coming in early to get pastries cooked by opening time. Closing shift meant 30mins to 2hrs extra work cleaning to avoid being shouted at the following morning. Seldom kept to contracted hrs. I.e a 10hr contract meant 30hrs one week and 2 hrs the week after. Apparently as pay was structured every 6 weeks, so was working hours. If a 10hr contract person did 60 hours over 6 weeks in whatever break down then they thought that was ok.

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    4. 5.0
      Current Employee, more than 3 years

      Good

      10 May 2021 - Assistant Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      All right short term work

      Cons

      Not all ways getting contract

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    5. 3.0
      Former Employee, more than 3 years

      Great Work Ethic - No LGBT+ Inclusivity

      8 Apr 2021 - Shift Leader in Sale, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great team work culture and good flexibility around your life/work balance

      Cons

      As an LGBT person, it depends on your area manager whether you will be appreciated and treated fairly/equally as an employee or not. For the first year with two management members being particularly accepting of LGBT+ people it all went great. But for the last two years having come out as a transgender person I had been discriminated against at every chance by all members of the management team since the previous two people mentioned above had left.

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    6. 4.0
      Current Employee, more than 1 year

      Good

      6 May 2021 - Cashier/Barista in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Delicious coffee, fast pace, meet new people

      Cons

      Busy, handle hot liquids, not many benefits

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    7. 3.0
      Current Employee, more than 1 year

      It Depends

      6 May 2021 - Shift Leader 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      A clear path to make a career in the company, Common to get a great relationship with colleges,

      Cons

      competitive pay but on the lower side only managers and Assistant manager get money depending on the profit in the store, the work environment depends on where do you work could be great or the worst thing

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    8. 2.0
      Current Employee, more than 3 years

      Far from good

      28 Apr 2021 - Assistant Store Manager in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Staff discount Easily progressable Good colleagues (dependant on store)

      Cons

      Lack of breaks Unpaid overtime Pencil pushing from head office/higher ranks

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    9. 5.0
      Former Employee, more than 1 year

      fun job overall

      7 Mar 2021 - Barista in Belfast, Northern Ireland, Northern Ireland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - amazing training provided about where the coffee comes from, and how to make all the drinks - great opportunities to advance within the job (becoming a shift leader / assistant manager) - option to work in other stores if you want more hrs / if they want a shift covered - really fun social events provided such as Barista of the Year where you get to compete with Nero baristas from other stores - colleagues were always friendly in my experience - the food is nice, and staff discount when you're working

      Cons

      - have to work more than 6 hrs to get a 20 min break (if you do a 6 hr shift = no break) - area managers would often visit the store and inspect everything - really busy

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    10. 4.0
      Former Employee, more than 1 year

      Good for a coffee shop

      25 Apr 2021 - Shift Leader Maestro in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Staff discount & free drinks all day

      Cons

      Long hours, difficult customers, on your feet all day

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    Viewing 1 - 10 of 611 Reviews

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