Caffè Nero Reviews
Updated Jul 3, 2022
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Found 890 of over 932 reviews
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Recommend to a Friend
Approve of CEO
Gerry W. Ford
371 Ratings
Pros
"Free Coffee, regional staff activities, friendly atmosphere" (in 113 reviews)
"really fun social events provided such as Barista of the Year where you get to compete with Nero baristas from other stores" (in 34 reviews)
Cons
"Long hours when there's not enough people" (in 63 reviews)
"Anything below 10 hours and it's only a 20 minute break" (in 46 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
- Current Employee, more than 1 year★★★★★
Pros
okay pay and good food
Cons
lots to do and little time and often busy
Continue reading - Former Employee★★★★★
Pros
Good staff and positive work environment
Cons
Very busy and we’re understaffed at times
- Current Employee, less than 1 year★★★★★
Pros
- improve social skills - if your coworkers are kind and friendly, it's a fun place to work
Cons
- not paid enough for the amount of labor - some branches doesn't provide coffee training, you just learn as you go - on shift food are discounted, but not free
- Current Employee★★★★★
Pros
People People People People People
Cons
Depends on the upper management.
- Former Employee, more than 1 year★★★★★
Pros
The employee discount is generous compared to other coffee chains, most people I worked with were friendly and easy to talk to
Cons
Lots of pressure put on you to make drinks incredibly quickly, rude managers with staff turnover happening very regularly, if you make a mistake you get made to feel very guilty and ashamed - even though training is very limited as the stores are usually too busy to do anything other than serve drinks. Treated like a number.
Continue reading - Current Employee, more than 3 years★★★★★
Pros
Great people, friendly environment, not difficult
Cons
No bonus, opening times too early and closing too late
- Former Employee★★★★★
Pros
Free coffee, supportive staff, good progression opportunities
Cons
Minimum wage+10 for a lot of responsibility.
- Current Employee, more than 1 year★★★★★
Pros
Really enjoyed the job. Good craic Busy environment Easy job
Cons
Poor salary Lack of management skills Staff very childish Nightmare to book time off work
- Current Employee, more than 3 years★★★★★
Pros
Family, atmosphere, very good coffee
Cons
Salary too low Management not too good
Continue reading - Former Employee, less than 1 year★★★★★
Pros
Higher management are available and friendly.
Cons
Insufficient training Lack of communication from in-store staff
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Caffè Nero Reviews FAQs
Caffè Nero has an overall rating of 3.1 out of 5, based on over 932 reviews left anonymously by employees. 54% of employees would recommend working at Caffè Nero to a friend and 38% have a positive outlook for the business. This rating has decreased by -8% over the last 12 months.
54% of Caffè Nero employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Caffè Nero 2.6 out of 5 for work life balance, 3.1 for culture and values and 3.2 for career opportunities.
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