Caffè Nero Reviews

Updated 3 Jul 2020

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3.1
45%
Recommend to a Friend
55%
Approve of CEO
Caffè Nero Chairman and CEO Gerry W. Ford
Gerry W. Ford
197 Ratings
Pros
  • "As much free coffee as you’d like while on shift(in 68 reviews)

  • "The environment was supportive and they offered separate barista training(in 24 reviews)

Cons
  • "Only allowed a 20 minute break in shifts up to 9 hours(in 36 reviews)

  • "Long hours as our store is open till 10pm(in 36 reviews)

More Pros and Cons
  1. "Great development opportunities"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Manager 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Caffè Nero full-time for more than 8 years

    Pros

    Great culture and lots of internal progression offered. Respects individuality

    Cons

    Lower than industry standard salaries across stores and Head Office

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  2. "OKAY"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Reading, England
    Doesn't Recommend
    Neutral Outlook

    I worked at Caffè Nero full-time for more than a year

    Pros

    Great culture and progression possibility

    Cons

    long hours, no breaks sometimes

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  3. "7 years of service"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Manager 
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Caffè Nero full-time for more than 5 years

    Pros

    I worked for Nero for close to 8 years, from barista to store manager in a market town with 3 stores, I managed 1, opened and moved to another and was offered the 3rd to turn around but at that point, I wanted a career change and turned it down. I spent most of my 20s in this company and very thankful for all the lessons learned. 1. Great culture - People driven, very inclusive and fun 2. Progression - if you have the right skills and attitude 3. Free coffee

    Cons

    1. Long hours, managers were contracted 48hrs per week while I was there and for almost all of it that's 48 hours on your behind the bar - you did your ordering, paperwork, rota, sometimes even your staff reviews in between customers 2. Very tight on rotas and hours 3. WASTAGE!!!! I had nightmares about this. But in all seriousness I learned a lot about P&L/topline/bottom line etc ad infinitum so if I wanted to open my own...

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  4. "Great company ethics - clique management"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Supervisor in Leicester, England
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Caffè Nero full-time for more than a year

    Pros

    Company ethics. Good discount. Some great staff

    Cons

    Store and area managers are very clique. If your trying to climb the professional ladder, be a sheep. They do not like to be given helpful criticism or anyone with ideas.

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  5. "Superb"

    4.0
    Current Employee - NSL Parking Enforcement Officer Jobs in Kingston upon Thames, England

    I have been working at Caffè Nero full-time

    Pros

    Nice coffe shop . Good company. Nice people.

    Cons

    The salary is not the best for an expensive city

  6. "Overwork"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Student in Leeds, England
    Doesn't Recommend
    Negative Outlook

    I worked at Caffè Nero part-time

    Pros

    Free coffee and discounted items

    Cons

    Only 2 on shift- very busy- rude staff

  7. "Good"

    3.0
    Current Employee - Barista 

    I have been working at Caffè Nero full-time

    Pros

    Skill building and good team

    Cons

    Can be stressful when busy but that can be expected

  8. COVID-19

    "Very poor response to Covid 19"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Manager in Belfast, Northern Ireland
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Caffè Nero full-time for more than a year

    Pros

    Met some of the nicest people at work.

    Cons

    Genuine lack of care for staff. Very poor response to the corona virus with them trying to remain open as long as possible and then reopening too soon. Sacking certain members of staff so they didn't have to furlough them and very poor leadership skills from a lazy and unsympathetic area manager.

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  9. "nice place to work"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Manager in Heathrow, England
    Recommends
    Positive Outlook

    I worked at Caffè Nero full-time for more than 8 years

    Pros

    free coffee, carer progression, discounted food, shift to suit your needs.

    Cons

    very busy mornings, not enough staff on shifts, low pay

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  10. "Working as a coffee barista"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Barista in Manchester, England
    Recommends
    Positive Outlook

    I worked at Caffè Nero full-time for less than a year

    Pros

    Great products and serious company

    Cons

    I did not get paid for extra minutes unless it were hours

Found 449 reviews