Caffè Nero Reviews

Pros

Lovely people, great learning experience and coffees Exceptional training programme Flexible working hours

Cons

Can get overwhelming at times

Pros

Friendly staff Good people Busy

Cons

Early shifts Late finish Long hours

Advice to Management

None

Pros

Colleagues and even customers can become your friends, you learn many new skills that you can utilize in your next jobs, good discount for food and drinks

Cons

Depending on location work can be pretty busy and stressful, customers are often impatient, hours can be long, it can be annoying when a colleague calls in sick and you have to cover their shift on your day off, pay is not great but you have the opportunity to work additional hours

Pros

Some stores have a half decent progression system.

Cons

Management doesn't care. Rotas are changed every day, meaning you can't plan anything. I was told I'd have full time hours, but I'm only getting 20 a week. Only get a single 20 minute break on an 8 hour shift, which may be legal but that doesn't make it okay. Just makes employees tired and less productive. High turnover of staff means someone is constantly in training, which doesn't help in busy stores. I've worked... past my allocated hours without a break and unpaid, for no thanks or appreciation whatsoever.

Advice to Management

Staff stores properly and budget correctly for enough staff so hours can be promised rather than change weekly or daily. Higher pay for shift leaders (more than 19p higher than a barista) as they arguably have the most stressful job for the least return.

Pros

Most of you colleagues will be easygoing and supportive - mine were especially good. You will gain many transferable skills, you just need to think hard and don't underestimate your own work (most likely, you will train people, handle lots of money, be responsible for opening/closing and sometimes you'll be trusted with the shop's key, if you stay longer you might have to do some burocratic work and order supplies... as well).

Cons

It's everything you expect a big coffee chain to be. The pay is low (careful: you might feel like you're earning a lot, but that's because the amount of hours you'll be asked to work is borderline or just plain illegal), the shift can span from 4am to 1am, if the facilities or the equipment have issues you will never see them fixed. Overall, if you give the company a chance to mistreat you or scam you, they will. I... strongly recommend to avoid stations and, if you can, work somewhere further from the city centre.

Advice to Management

I don't think there's anything in particular to say. It's one of those big companies whose structure is inherently exploitative, so any small change won't do much.

Pros

Good pay, fun, nice coffee

Cons

Long hours, boring, cleaning a lot

Pros

Good team Friendly customers Fun to work Free drinks and good discounts

Cons

Low pay comparing with other coffee shops. Also you are expected to work hard

Pros

- free coffee and tea on shift, 50% discount outside of the shift - relatively fast career progression

Cons

- long working hours, unpaid 20 minute breaks for shifts up to 9 hours - poor wages, hardly any increase in between positions - to them, store managers are the most important people in the company and it feels like a slap in the face when you look at salaries and work/life balance - worked multiple days practically for free, as overtime as a manager is not paid - area managers can occasionally micro-managing... your business - little support from Head Office - expect to be given loads of tasks around new food/drink launches with no additional extra pay

Advice to Management

Care for your people