Caffè Nero Reviews

Updated Jul 3, 2022

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Found 890 of over 932 reviews

3.1
54%
Recommend to a Friend
54%
Approve of CEO
Caffè Nero Chairman and CEO Gerry W. Ford
Gerry W. Ford
371 Ratings
Pros
  • "Free Coffee, regional staff activities, friendly atmosphere(in 113 reviews)

  • "really fun social events provided such as Barista of the Year where you get to compete with Nero baristas from other stores(in 34 reviews)

  • Cons
  • "Long hours when there's not enough people(in 63 reviews)

  • "Anything below 10 hours and it's only a 20 minute break(in 46 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 1 year

      good company

      Jul 1, 2022 - Shift Leader in Upminster, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      okay pay and good food

      Cons

      lots to do and little time and often busy

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    2. 4.0
      Former Employee

      Was alright

      Jul 2, 2022 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good staff and positive work environment

      Cons

      Very busy and we’re understaffed at times

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    3. 4.0
      Current Employee, less than 1 year

      Great to build interpersonal skills

      Jun 25, 2022 - Barista in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - improve social skills - if your coworkers are kind and friendly, it's a fun place to work

      Cons

      - not paid enough for the amount of labor - some branches doesn't provide coffee training, you just learn as you go - on shift food are discounted, but not free

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    4. 4.0
      Current Employee

      Depends on area manager

      Jun 20, 2022 - Shop Manager in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      People People People People People

      Cons

      Depends on the upper management.

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    5. 2.0
      Former Employee, more than 1 year

      Starts off ok, but becomes stressful and dull

      Jul 3, 2022 - Barista in Bath, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The employee discount is generous compared to other coffee chains, most people I worked with were friendly and easy to talk to

      Cons

      Lots of pressure put on you to make drinks incredibly quickly, rude managers with staff turnover happening very regularly, if you make a mistake you get made to feel very guilty and ashamed - even though training is very limited as the stores are usually too busy to do anything other than serve drinks. Treated like a number.

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    6. 5.0
      Current Employee, more than 3 years

      Assistant manager Caffe Nero

      Jun 16, 2022 - Assistant Manager in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great people, friendly environment, not difficult

      Cons

      No bonus, opening times too early and closing too late

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    7. 3.0
      Former Employee

      Good progression opportunities, but low wage

      Jun 23, 2022 - Shift Leader 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free coffee, supportive staff, good progression opportunities

      Cons

      Minimum wage+10 for a lot of responsibility.

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    8. 3.0
      Current Employee, more than 1 year

      Fun job

      Jun 22, 2022 - Assistant Manager in Londonderry County Borough, Northern Ireland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Really enjoyed the job. Good craic Busy environment Easy job

      Cons

      Poor salary Lack of management skills Staff very childish Nightmare to book time off work

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    9. 3.0
      Current Employee, more than 3 years

      To many leavers

      Jun 21, 2022 - Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Family, atmosphere, very good coffee

      Cons

      Salary too low Management not too good

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    10. 3.0
      Former Employee, less than 1 year

      My Experience

      Jun 20, 2022 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Higher management are available and friendly.

      Cons

      Insufficient training Lack of communication from in-store staff

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    Viewing 1 - 10 of 890 Reviews

    Caffè Nero Reviews FAQs

    Caffè Nero has an overall rating of 3.1 out of 5, based on over 932 reviews left anonymously by employees. 54% of employees would recommend working at Caffè Nero to a friend and 38% have a positive outlook for the business. This rating has decreased by -8% over the last 12 months.

    According to anonymously submitted Glassdoor reviews, Caffè Nero employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Caffè Nero. This rating has decreased by -4% over the last 12 months.

    54% of Caffè Nero employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Caffè Nero 2.6 out of 5 for work life balance, 3.1 for culture and values and 3.2 for career opportunities.

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