Caffè Nero Reviews | Glassdoor.co.uk

Caffè Nero Reviews

Updated 20 Nov 2019

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3.0
50%
Recommend to a Friend
58%
Approve of CEO
Caffè Nero CEO Gerry W. Ford
Gerry W. Ford
188 Ratings
Pros
  • "As much free coffee as you’d like while on shift(in 64 reviews)

  • "Going from Barista to Management there's lots of support and guidance through it(in 20 reviews)

Cons
More Pros and Cons
  1. Helpful (1)

    "Caffe Nero First Time Barista Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Barista 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Caffè Nero full-time for less than a year

    Pros

    Lovely people, great learning experience and coffees Exceptional training programme Flexible working hours

    Cons

    Can get overwhelming at times

    Caffè Nero2019-03-04
  2. "OK for the most part"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager 
    Neutral Outlook
    Approves of CEO

    I have been working at Caffè Nero full-time for more than 5 years

    Pros

    Progression is there if you want it Free coffee Good customers

    Cons

    No overtime Bad pay for employees Always understaffed Fix problems in stores properly rather than poorly many times Poor technology

    Advice to Management

    Allow more hours on the rotas to improve working environment and flexibility. Pay overtime to salaried personnel. Pay staff more, especially in high rent areas

    Caffè Nero2019-11-13
  3. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Caffè Nero full-time for more than a year

    Pros

    Friendly staff Good people Busy

    Cons

    Early shifts Late finish Long hours

    Advice to Management

    None

    Caffè Nero2019-11-05
  4. "Good place to work at in your early 20s"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Manager in Worthing, South East England, England

    I worked at Caffè Nero full-time for more than 3 years

    Pros

    Colleagues and even customers can become your friends, you learn many new skills that you can utilize in your next jobs, good discount for food and drinks

    Cons

    Depending on location work can be pretty busy and stressful, customers are often impatient, hours can be long, it can be annoying when a colleague calls in sick and you have to cover their shift on your day off, pay is not great but you have the opportunity to work additional hours

    Caffè Nero2019-10-30
  5. "Awful pay, understaffed, bad management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Shift Leader in Buxton, East Midlands, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Caffè Nero full-time for less than a year

    Pros

    Some stores have a half decent progression system.

    Cons

    Management doesn't care. Rotas are changed every day, meaning you can't plan anything. I was told I'd have full time hours, but I'm only getting 20 a week. Only get a single 20 minute break on an 8 hour shift, which may be legal but that doesn't make it okay. Just makes employees tired and less productive. High turnover of staff means someone is constantly in training, which doesn't help in busy stores. I've worked... past my allocated hours without a break and unpaid, for no thanks or appreciation whatsoever.

    Show More

    Advice to Management

    Staff stores properly and budget correctly for enough staff so hours can be promised rather than change weekly or daily. Higher pay for shift leaders (more than 19p higher than a barista) as they arguably have the most stressful job for the least return.

    Caffè Nero2019-11-01
  6. "Unsurprisingly poor experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Barista in London, England
    Doesn't Recommend
    Approves of CEO

    I worked at Caffè Nero full-time for less than a year

    Pros

    Most of you colleagues will be easygoing and supportive - mine were especially good. You will gain many transferable skills, you just need to think hard and don't underestimate your own work (most likely, you will train people, handle lots of money, be responsible for opening/closing and sometimes you'll be trusted with the shop's key, if you stay longer you might have to do some burocratic work and order supplies... as well).

    Show More

    Cons

    It's everything you expect a big coffee chain to be. The pay is low (careful: you might feel like you're earning a lot, but that's because the amount of hours you'll be asked to work is borderline or just plain illegal), the shift can span from 4am to 1am, if the facilities or the equipment have issues you will never see them fixed. Overall, if you give the company a chance to mistreat you or scam you, they will. I... strongly recommend to avoid stations and, if you can, work somewhere further from the city centre.

    Show More

    Advice to Management

    I don't think there's anything in particular to say. It's one of those big companies whose structure is inherently exploitative, so any small change won't do much.

    Caffè Nero2019-11-20
  7. "Caffe Nero Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Barista 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Caffè Nero part-time for less than a year

    Pros

    Great Initial Training and Progression, Lots of Bonuses and Good Discounts

    Cons

    Very busy so training can be a bit hectic

    Caffè Nero2019-10-12
  8. "Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager in Old Street, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Caffè Nero part-time for less than a year

    Pros

    Good pay, fun, nice coffee

    Cons

    Long hours, boring, cleaning a lot

    Caffè Nero2019-10-10
  9. "Fun but hard"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Caffè Nero full-time for more than a year

    Pros

    Good team Friendly customers Fun to work Free drinks and good discounts

    Cons

    Low pay comparing with other coffee shops. Also you are expected to work hard

    Caffè Nero2019-10-02
  10. "Minimum care for the employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Manager 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Caffè Nero full-time for more than 3 years

    Pros

    - free coffee and tea on shift, 50% discount outside of the shift - relatively fast career progression

    Cons

    - long working hours, unpaid 20 minute breaks for shifts up to 9 hours - poor wages, hardly any increase in between positions - to them, store managers are the most important people in the company and it feels like a slap in the face when you look at salaries and work/life balance - worked multiple days practically for free, as overtime as a manager is not paid - area managers can occasionally micro-managing... your business - little support from Head Office - expect to be given loads of tasks around new food/drink launches with no additional extra pay

    Show More

    Advice to Management

    Care for your people

    Caffè Nero2019-10-15
Found 404 reviews