Cambridge University Press Reviews

Updated 1 Jul 2020

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3.5
69%
Recommend to a Friend
76%
Approve of CEO
Cambridge University Press Chief Executive Peter Phillips
Peter Phillips
118 Ratings
Pros
Cons
  • "Directors, senior management, and in particular CEO manages through fear rather than through example or inspiration(in 19 reviews)

  • "Upper Management gets in the way of employees doing their jobs(in 15 reviews)

More Pros and Cons
  1. Helpful (1)

    "Great organisation who really support their colleagues!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cambridge, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cambridge University Press full-time for more than a year

    Pros

    * Supportive colleagues * Great work-life balance * Fantastic career development and progression opportunities

    Cons

    * Can take a while for decisions to be made

    Cambridge University Press Response

    April 23, 2019Head of Communications

    Thanks so much for the positive review. We work hard to create a creative and supportive environment where people can grow their skills and career, so it’s great to see that reflected in your comments. If you have ideas about how to improve things, we are keen to hear them. Please take the opportunity to speak to your manager or, if you are in the UK, to raise it with your team’s representative on the Staff Consultative Forum. You can also email us on glassdoor@cambridge.org

  2. "Nice Place"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - SAP Test Manager in Cambridge, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cambridge University Press full-time

    Pros

    Nice place to work, very friendly

    Cons

    Not much chance for progression

  3. "A good company to work for"

    4.0
    Former Employee - Anonymous Employee 

    I worked at Cambridge University Press full-time

    Pros

    - Benefits - Work / life balance - Career advancement

    Cons

    - Can be slow to change - Repetitive work

  4. Helpful (4)

    "Generally good but could be so much better."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager 
    Recommends
    Neutral Outlook

    I have been working at Cambridge University Press full-time for more than 8 years

    Pros

    Fairly well-paid for publishing, lots of benefits, great location at the Cambridge office, terrific colleagues, good potential for moving around the company. A genuine effort is being made to increase inclusivity and address the lack of diversity, especially in the Academic group.

    Cons

    Very hierarchical and it can be difficult to move up within a team if you're keen on staying in one place. You definitely need to be a member of the union... In spite of lots of efforts to address the internal perception that bad behaviour and bad performance is not dealt with, it still really isn't. Certain longstanding (20yrs+) staff are allowed to get away with a lot. Most of the office is on one floor in the old factory and it is a bit of a lottery whether you get somewhere great to sit or (more likely) a noisy area with no natural light and way too many interruptions.

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  5. "Poor pay and people are treated as disposable"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business in Cambridge, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Cambridge University Press full-time for more than 5 years

    Pros

    Charity organisation with a causing of spreading knowledge around the world. Great name with incredible history.

    Cons

    Poor pay People are only valued on HR slogans Lack of clear vision Digital strategy is all talk, but no walk

  6. Helpful (1)

    "Used to be great but poorly managed"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Content Manager in Cambridge, England
    Doesn't Recommend
    Negative Outlook

    I have been working at Cambridge University Press part-time

    Pros

    Great people Flexible working Subsidised canteen

    Cons

    Lack of career progression Unsustainable workloads Constantly changing procedures with a lack of structure Poor management

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  7. "Potential to be a great company to work for, ruined by awful management"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cambridge, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Cambridge University Press full-time for less than a year

    Pros

    Free coffee, nice people, pleasant office grounds

    Cons

    Not enough actual work to go around leaving employees bored and demotivated, management consistently ignores ideas for improvement, constant micro-management and patronising attitude, limited opportunities for progression, forbidden from talking to other employees about *work related activities* (not even personal things) or collaborate with them about ideas, management contradicts themselves and leads with fear. I've also heard disturbing accounts of racism and homophobia and general ignorance from management.

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    Cambridge University Press Response

    June 16, 2020Head of Communications

    It is simply not true to say that people are ‘forbidden’ from talking to or collaborating with their colleagues. The business simply would not be able to function in such an atmosphere. Indeed, collaboration is a cornerstone of the approach that allows us to produce our market leading new products and services. There is absolutely no tolerance for racism, homophobia or discrimination of any sort within the Press. We have strong policies in place to prevent this; diversity and inclusion are championed at management board level and there are a number of colleague-led networks around the business that work to ensure everyone’s voice is heard regardless of race, gender or sexual orientation. If there are issues in your team or you have personal experiences that concern you, do not hesitate to get in touch with HR or to email us at glassdoor@cambridge.org

  8. Helpful (4)

    "Actually get out and see customers."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cambridge University Press full-time for more than a year

    Pros

    A very flexible approach to work HR system workday is particularly good as is payroll Pockets of genuine change-makers who will support you Location to train station is handy Fringe benefits mostly Good name to have on CV

    Cons

    An utter lack of urgency regarding market and customer changes is widespread, complemented by a lack of knowledge about who competitors are. Internal comms are effective at distracting a relatively well-educated workforce into believing senior management's view of the market or business performance. Directors, senior management, and in particular CEO manages through fear rather than through example or inspiration. Intellectual snobbery exists throughout the board room until competitors, markets, or current affairs shows them up. Decision making is also interlaced with internal narrative instead of market imperative. Directors are solely driven by the relationship with the University and looking better than Cambridge Assessment than outcomes for learners or customers. The reward and recognition schemes are laughable. 0.4% (caveat: this might have changed since) additional bonus if you score "excellent" compared to a "good" rating which gets you 3.6%. Absolutely not worth the sleepless nights to achieve. Furthermore, there is no parity of grading across the organisation let alone in departments. Overreliance on brand which has thankfully been recognized since the Cambridge Analytica scandal. Most in the company (e.g. marketing) would prefer to ignore the inconvenient truth that many customers, colleges, international schools, sincerely believe that CUP is a "department" or" faculty" of Cambridge University and able to confer high-status accreditation. The "university press" reality is almost completely absent from their minds. Marketing willfully plays on this misunderstanding.

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  9. "Good working environment"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service in Cambridge, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cambridge University Press full-time for more than 3 years

    Pros

    Good pay and work life balance

    Cons

    Not much opportunity to move up

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  10. "Friendly, studious environment for hard-working people who want to create high quality products"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cambridge, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Cambridge University Press part-time for more than 10 years

    Pros

    A wealth of experience is available for those who want to learn about publishing

    Cons

    Limited career development in certain areas, poor levels of IT support.

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Found 254 reviews