Camelot Group Reviews | Glassdoor.co.uk

Camelot Group Reviews

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Found 78 reviews

2.8
StarStarStarStarStar
Rating TrendsRating Trends
37%
Recommend to a Friend
86%
Approve of CEO
Nigel Railton
20 Ratings
Pros
  • "Remuneration & Flexible Working make for a good work-life balance(in 10 reviews)

  • "It's great to see how your work can change lives, both for our winners and for good causes(in 14 reviews)

Cons
  • "Some of the senior management don't have a clue(in 9 reviews)

  • "No where near public transport so if you don't drive you need to take the shuttle bus from the train station to the office(in 5 reviews)

More Pros and Cons
  1. "Great Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Compensation and Benefits
    Former Employee - Anonymous Employee 
    Recommends
    Approves of CEO

    I worked at Camelot Group full-time

    Pros

    Volunteering opportunities Supportive, friendly culture Great colleagues Great onsite coffee shop and restaurant

    Cons

    About 10 minutes from Watford station though there is a shuttle bus

    Camelot Group2019-01-09

    Camelot Group Response

    March 4, 2019Employer Brand Manager

    Thank you for taking the time to write a review. We value all feedback and we’re dedicated to making Camelot a great place to work. We’re really pleased that you had a positive experience of working at Camelot and that you enjoyed your time here. Thanks again for your comments, ...

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  2. "Fun workplace, no job security"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retail Sales Executive in London, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Camelot Group full-time for more than a year

    Pros

    Exposure to lottery games/ procedures Nice team and support from colleagues Company car

    Cons

    Job security isn’t confirmed as you can be made redundant at any minute Your job (exact same job) will be advertised months later and you will be told you don’t have enough experience

    Advice to Management

    Do not hire people under the pretence that they have a career with your company knowing you will do a massive clear out of job and hundreds redundancies just on year later. You are playing with peoples lives, adhere to your mission and ethics with players/customers and apply that to your employees

    Camelot Group2019-04-20
  3. "HR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Camelot Group part-time

    Pros

    Great people to learn and grow with as well as feeling you are giving something back to communities.

    Cons

    Not as fast paced due to regulatory restrictions

    Advice to Management

    Keep innovating new ideas through tech

    Camelot Group2019-02-24

    Camelot Group Response

    March 4, 2019Employer Brand Manager

    Thank you for taking the time to write a review. We value all feedback and we’re dedicated to making Camelot a great place to work. We’re really pleased that you had a positive experience of working at Camelot and that you enjoyed your time here. Thanks again for your comments, ...

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  4. "Loved working here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Trainer in Watford, East of England, England

    I worked at Camelot Group full-time for more than a year

    Pros

    Great working environment Shared vision Fantastic team mates

    Cons

    Communications regarding change were sometimes lost through the management chain

    Camelot Group2018-12-01

    Camelot Group Response

    March 4, 2019Employer Brand Manager

    Thank you for taking the time to write a review. We value all feedback and we’re dedicated to making Camelot a great place to work. We’re really pleased that you had a positive experience of working at Camelot and that you enjoyed your time here. Thanks again for your comments, ...

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  5. "Good company"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 

      I worked at Camelot Group full-time

      Pros

      Friendly environment to work in

      Cons

      Organisation of certain things could be better

      Camelot Group2018-11-26

      Camelot Group Response

      March 4, 2019Employer Brand Manager

      Thank you for taking the time to write a review. We value all feedback and we’re dedicated to making Camelot a great place to work. We’re really pleased that you had a positive experience of working at Camelot and that you enjoyed your time here. Thanks again for your comments, ...

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    • Helpful (1)

      "SAP Development Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Doesn't Recommend
      Neutral Outlook
      No Opinion of CEO

      I worked at Camelot Group full-time

      Pros

      Friendly, proactive organisation. Invests in new technology.

      Cons

      Salary and benefits have been reduced since being acquired by the Ontario teachers pension plan

      Advice to Management

      Being such a small team career opportunities are limited.

      Camelot Group2018-10-12

      Camelot Group Response

      October 15, 2018

      Thank you for taking the time to write a review. We value all feedback and we’re dedicated to making Camelot a great place to work so we appreciate your comments.

    • Helpful (8)

      "Unprofessional, no value and manager are bullys!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Watford, East of England, England
      Doesn't Recommend
      Negative Outlook
      No Opinion of CEO

      I have been working at Camelot Group full-time for more than a year

      Pros

      - Facilities are nice and modern; - Casual dress code; - Good technologies to work with.

      Cons

      - No leadership skills within the company; - Lack of professionalism: senior members and middle management spend their days with their headphones on, watching youtube videos, reading dailymail and moaning at others members. Added to that the daily two hours spent in the pub during lunch time, drinking 2-3 pints before heading back to work. Not to mention managers do not respond to emails (some have over 10,000 unread...

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      Advice to Management

      Start to listen your employees or you will lose the license in 2023... Stop bullying employees, stop monitoring them and stop lying to your employees!

      Camelot Group2018-10-20

      Camelot Group Response

      March 4, 2019Employer Brand Manager

      Thank you for taking the time to write a review. We value honest feedback and we strive to make Camelot a great place to work. We’re sorry to read some of your comments, we have a desire to continuously improve and we do take all feedback on board. We hope you know how to raise ...

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    • Helpful (3)

      "Just work in London"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Watford, East of England, England
      Doesn't Recommend
      Neutral Outlook
      No Opinion of CEO

      I worked at Camelot Group full-time for more than 5 years

      Pros

      Good if you happen to live near Watford. Flexible working if you have a good manager. Great people for the most part.

      Cons

      Bad management. No trust in HR as integrity no longer applies at Camelot. Bad location. Pay and benefits constantly changed for the worse. Leadership has seemed to have lost the plot with restructure after restructure. Don't think that this company can win the next bid unless some major changes are made, so if you are looking for long term security maybe look somewhere else.

      Advice to Management

      Senior management should listen to their people, they are on the ground and experts in their field. If senior management were more approachable Camelot would be better placed to resolve their problems rather than covering them up. Camelot use to really live by it's values, drive this in to all levels.

      Camelot Group2018-09-12

      Camelot Group Response

      September 20, 2018

      Thanks for taking the time to leave a review, we're sorry to read that you had a negative experience of working here. There has been a lot of change at Camelot over the last year and we are confident that these changes are an improvement. We wish you all the best for the future in ...

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    • Helpful (1)

      "One year on & going strong"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Camelot Group full-time (Less than a year)

      Pros

      - A unique and successful company - Great brand and reputation - The CEO and Executives give regular updates - Senior management have been very encouraging and motivational when it comes to career progression and development - Management and senior leaders have given me the opportunity to do-more whilst giving regular praise and feedback

      Cons

      - Location isn't for everyone

      Camelot Group2018-08-02

      Camelot Group Response

      August 3, 2018

      Thanks for taking the time to leave a review. We value all feedback and we’re dedicated to making Camelot a great place to work so it's wonderful to read your comments. It's great to hear that you feel supported and encouraged in your role and we hope that you will continue to ...

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    • Helpful (1)

      "Contact Centre Experience"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Operations Sales Executive in North Watford, England
      Doesn't Recommend
      Positive Outlook
      Approves of CEO

      I worked at Camelot Group full-time for more than a year

      Pros

      Adequate salary for what was expected and the office was modern and 'trendy' (if that's your thing). Lots of different skills to learn in what was generally a fairly mundane telephone based role. Lots of experience to call on from some managers initially (some moved on unfortunately) and there are some internal progression opportunities available, which I will come onto in the 'cons' section

      Cons

      It's a telephone based role contacting retailers to try and get them to do things that they should be doing anyway. There is a massive language barrier with a lot of the retailers and trying to get them to even understand who Camelot or the National Lottery are is a battle half the time. The role itself is mundane and is over-complicated by the fact that they would rather you become a jack of all trades learning the numerous...

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      Advice to Management

      Treat the Contact Centre like a place for work, stop trying to be trendy and fun and just encourage people to come in and work and make sure that you actively look to purge the 'lifers' who are taking an easy ride and allowed to get away with doing nothing. Step away from some of the internal promotions as your inability to cover your blatant bias towards the people you like, rather than the ones who are the best candidates,...

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      Camelot Group2018-08-09

      Camelot Group Response

      August 28, 2018

      Thanks for leaving a review. We value honest feedback and we are dedicated to making Camelot a great place to work. We’re sorry to read you had a negative experience of working at Camelot. We have a desire to continuously improve so we appreciate your insight and we wish you all the ...

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    Found 78 reviews