Capita Employee Reviews about "senior management"

Updated 17 Jan 2021

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3.2
54%
Recommend to a Friend
77%
Approve of CEO
Capita CEO Jon Lewis
Jon Lewis
1,113 Ratings
Pros
  • "Good work life balance, excellent staff and great place for them who want to gain some quality experience in BPM field(in 168 reviews)

  • "very nice organization, with nice work environment(in 163 reviews)

  • Cons
  • "Senior Management often detached from junior staff(in 106 reviews)

  • "No direct career progression or support(in 89 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Reviews about "senior management"

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    1. 5.0
      Current Employee, more than 5 years

      Great employer with lots of variation and chances to progress

      30 Nov 2020 - Software Developer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Chances to progress and opportunities for training Great teamwork ethos Massive variation in work Ability to move between divisions if the need arises Pay and benefits are pretty good Senior management listen to staff on the ground

      Cons

      Very fast pace of change which causes things to be missed Sometimes fear of departmental reshuffles/resulting in Job losses Sometimes some detail gets lost in communication

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    2. 2.0
      Former Employee, more than 3 years

      Average company to work for

      6 Jan 2021 - Team Manager in Leeds, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexibility, good chance to work with likeminded colleagues (Team Manager level and below)

      Cons

      Progression is based entirely on who you know as opposed to what you know. Internal leadership roles, positive pay reviews and career advancement is reserved for colleagues who are close to the senior management team, regardless of their ability to carry out the roles. There is then a blame culture aimed at Team Managers and other lower graded colleagues to mask the inadequacies of Operations and Senior Operations Managers. Lots of great people met but poor senior management.

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    3. 3.0
      Current Employee, more than 1 year

      It's ok - but bare minimum on package

      14 Jan 2021 - Head of IT Service Delivery in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      People are great to work with. The CEO is good

      Cons

      But there is a "one-size fits some" approach. Very demanding from senior management, with not much time to deliver. You can negotiate at 2 stages with Capita: on the way in, and on the way out.

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    4. 4.0
      Former Employee, more than 5 years

      Great for learning enterprise

      2 Dec 2020 - IT Support Specialist in Bristol, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Massive exposure to a huge number of systems and users

      Cons

      Terrible senior management. No progression, no salary alignment

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    5. 2.0
      Former Employee, more than 1 year

      Room for improvement

      17 Jan 2021 - Technical Recruiter in Maidenhead, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Teams worked well together usually

      Cons

      Senior Management often detached from junior staff

      1 person found this review helpful
    6. 1.0
      Former Employee, more than 10 years

      Terrible Company

      13 Aug 2020 - Business Process Analyst in Darlington, North East England, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The hard working staff. Nothing else.

      Cons

      Pretty much everything. Senior management are so blinkered by results that the welfare and moral of staff is not considered. During my time working there I was involved in staff forums aimed at improving moral. Management treated these forums with distrust and the whole system broke down. I had a member of staff approach me with concerns that they we not being treated with respect and like a resource. I bought this up with management who demand I told them who it was. No effort made to look into the issue. I was also present in meetings were staff concerns we joked and laughed about. Profit is the only priority. Part time summer staff are bought in for peak retirement periods, these are not trained correctly and will just authorise pension and lump sum payments. Senior management use a "just press the button" mentality.

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      1 person found this review helpful
    7. 4.0
      Former Employee, more than 1 year

      Sales

      19 Oct 2020 - Sales 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good atmosphere and good place to make friends

      Cons

      Cliquey management and senior management

      1 person found this review helpful
    8. 2.0
      Current Employee, more than 5 years

      Poor strategy and deaf management

      17 Nov 2020 - N/A in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good flexibility and great level of autonomy

      Cons

      Poorly thought through growth strategy given the poor financial position. Senior Management no longer respected. Passive aggressive style of unhealthy management that does not demonstrate a purpose led company.

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    9. 3.0
      Current Employee, more than 1 year

      Review

      8 Nov 2020 - Total Advisor in Glasgow, Scotland, Scotland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good people Good hours Good man management

      Cons

      Badly ran from senior management

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      Capita Response

      Employer Brand Manager

      Hi, would really welcome some further thoughts on your comment around senior management. Please do email@ getintouch@capita.co.uk with more insight, so we can work towards a resolution together. Many thanks, Matt.

    10. 1.0
      Former Employee, more than 3 years

      Capita Electronic Monitoring in Manchester

      14 Oct 2020 - Anonymous Employee in Manchester, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Worked with a fantastic team

      Cons

      Useless and unhelpful manager, Overworked, disconnection of the senior management with the staff on the floor, brought in a manager from another Capita office to belittle, humiliate and bully you so you leave.

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