Capita Employee Reviews about "work environment"

Updated 21 Jan 2021

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3.2
55%
Recommend to a Friend
79%
Approve of CEO
Capita CEO Jon Lewis
Jon Lewis
1,012 Ratings
Pros
  • "Good work life balance, excellent staff and great place for them who want to gain some quality experience in BPM field(in 168 reviews)

  • "very nice organization, with nice work environment(in 163 reviews)

Cons
More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "work environment"

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  1. COVID-19

    "graduate scheme"

    5.0
    Current Employee - Architectural Assistant 

    I have been working at Capita full-time

    Pros

    Friendly colleague and working environment, good paid

    Cons

    big firm many people, covid 19 restriction

  2. "Good company"

    5.0
    Former Employee - Complaints Handler in Leeds, England

    I worked at Capita full-time

    Pros

    Good work environment and good people

    Cons

    Sometimes the communication between line managers is not good


  3. "Capita"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Information Security Analyst in Belfast, Northern Ireland

    I worked at Capita full-time for more than a year

    Pros

    Some great people in all functions Broad spectrum of work (never board) Embrace transformation Modern work environment Remote working available

    Cons

    Low wages for skilled positions Had a bit of an 'old boys' network with some known toxic personalities that was slowly being broken down by business transformation, still some left though.

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  4. "gui"

    5.0
    Former Employee - Covid-19 Contact Tracer in Southampton, England

    I worked at Capita full-time

    Pros

    good working environment i thought

    Cons

    It was all very good

  5. "Great Atmosphere but stagnant career"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Data Processor in Preston, North West England, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Capita full-time for more than a year

    Pros

    Great teams and working environment

    Cons

    Not generous with breaks or time off work Not very flexible Stagnant career unlikely for career progression Lack of diversity in management, clear polarisation according to background

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  6. Helpful (1)

    "N/A"

    2.0
    Former Employee - Business Development in London, England

    I worked at Capita full-time

    Pros

    Good work environment and generally nice team

    Cons

    Little guidance, high pressure, lack of support and the good colleagues slowly left, leaving a skeleton team with the same work pressure.

  7. "Company reviews"

    3.0
    Current Employee - Anonymous Employee 

    I have been working at Capita full-time

    Pros

    Good work Environment, WFH, time flexibilty

    Cons

    I din't find any cons

  8. "Okay company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Coventry, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Capita full-time for more than 8 years

    Pros

    Great working environment nice people

    Cons

    Wages are not competitive with other call centres

  9. Helpful (1)

    "Treat staff like machinery"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Barnsley, Yorkshire and the Humber, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Capita full-time

    Pros

    Well established employer with safe environment to work in

    Cons

    Corporate monster with dehumanising work practices

    Continue reading
  10. "Good"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - PPI Case Handler in Leeds, England
    Recommends

    I have been working at Capita full-time

    Pros

    Lively work environment, enjoyable shifts

    Cons

    Very targeted, sometimes it can be unachievable

Viewing 1 - 10 of 163 English Reviews

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