Capita Employee Reviews about "work life balance"

Updated 23 Jan 2021

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3.2
54%
Recommend to a Friend
77%
Approve of CEO
Capita CEO Jon Lewis
Jon Lewis
1,113 Ratings
Pros
  • "Good work life balance, excellent staff and great place for them who want to gain some quality experience in BPM field(in 168 reviews)

  • "very nice organization, with nice work environment(in 163 reviews)

  • Cons
  • "Senior Management often detached from junior staff(in 106 reviews)

  • "No direct career progression or support(in 89 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Reviews about "work life balance"

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    1. 5.0
      Current Employee, more than 3 years

      Good place to work

      1 Oct 2020 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible working encouraged to help with work life balance

      Cons

      Sometimes archaic ways of working

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    2. 4.0
      Former Employee

      Great company

      12 Jan 2021 - Learning Officer in Birmingham, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work life balance and great culture to work

      Cons

      not sure about career progression opportunities

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    3. 3.0
      Current Employee

      Not the best, not the worst.

      17 Nov 2020 - Complaints Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      This is for a PBA role. The shifts are fantastic. The 6-2 shift gives me a great work life balance. Relaxed atmosphere in the office.

      Cons

      The processes and procedures are broken, which makes it really difficult to try and complete the work. The culture is not very good, people are made to feel the need to work extra hours, without pay, just to complete the work.

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    4. 3.0
      Current Employee, more than 5 years

      There is Good and bad

      23 Jan 2021 - PMO Analyst 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      people Support a work life balance Current working from home

      Cons

      Sometimes feel disassociated Feelings of hierarchy within the team

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      Capita Response

      Employer Brand Manager

      Hi there. Many thanks for your balanced review. Would be good to hear more from you. If you'd like to further the conversation, please email us: getintouch@capita.co.uk - we'd genuinely love to hear more of your thoughts. Thanks, Matt.

    5. 4.0
      Current Employee

      Good place to work

      18 Nov 2020 - PMO Analyst in Leeds, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good work culture with work life balance, flexibility

      Cons

      No formal payscale, office environment shabby. Lack of training materials and career development

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    6. 2.0
      Current Employee, more than 1 year

      Poor culture

      28 Dec 2020 - Programmer Manager in Sheffield, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible Working and work/life balance

      Cons

      Just about everything else really

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    7. 1.0
      Current Employee, more than 1 year

      The grass isn't greener here!

      6 Oct 2020 - Service Desk Analyst in Sheffield, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work life balance Working from home Over time Holiday allowance Watch Netflix and chill

      Cons

      Paid peanuts for the work you're expected to do! No training provided to actually support customers Customers pay for support that they don't get and are always frustrated. Too many managers! No support from higher colleagues Not supportive to your mental health Constantly nagging and pushing to improve your call times. Left to work on your own with work you can't support. Managers are clueless! Expect to train new colleagues without any training yourself. Employ managers externally instead of promoting internal staff. No career progression. The staff turnover is extremely high. Managers do not follow company values.

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      Capita Response

      Employer Brand Manager

      We're listening... Please feel free to send us a note at getintouch@capita.co.uk so we can discuss your comments. We need to hear more, so please do drop us a line so we can continue the conversation. Regards, Matt.

    8. 3.0
      Former Employee, more than 1 year

      Reasonable job, no major issues

      27 Nov 2020 - Customer Complaints Advisor in Glasgow, Scotland, Scotland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good work life balance, good pay, friendly culture

      Cons

      No support after extended period off work

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    9. 4.0
      Former Employee, more than 3 years

      Quality Assurance

      4 Oct 2020 - Curriculum Manager/Lead IQA in Leeds, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Opportunity, team work, networking, salary and support

      Cons

      Work life balance, work load, stressful

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    10. 1.0
      Former Employee

      Worst Employer

      7 Jan 2021 - Accounts Technician 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work life balance is reasonable

      Cons

      Treated poorly, no career progression, terrible pay.

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    Viewing 1 - 10 of 206 Reviews

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