Capital One Reviews

Updated Sep 25, 2021

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Found 225 of over 11,161 reviews

4.1
79%
Recommend to a Friend
99%
Approve of CEO
Pros
  • "This company had great Work-life balance(in 1319 reviews)

  • "Great benefits and awesome people(in 862 reviews)

  • Cons
  • "Performance management curve fitting isn’t great(in 338 reviews)

  • "Work life balance is a little distracted(in 263 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    What people are saying about Capital One

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    1. 5.0
      Current Employee

      Employee

      Sep 21, 2021 - Personal Assistant in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great working environment Work life balance Excellent benefits Company genuinely cares for their staff

      Cons

      Lots of processes you have to adhere to but quite normal for an industry that is heavily regulated.

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    2. 5.0
      Current Employee

      Great place to work

      Sep 16, 2021 - Quality Engineer in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      great company culture, diverse and invested in your development

      Cons

      cant say anything bad about my experience

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    3. 5.0
      Former Employee, more than 3 years

      Great Company

      Sep 10, 2021 - FLM Manager in Nottingham, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company and social element

      Cons

      None i can pick up on

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    4. 5.0
      Current Employee, more than 1 year

      Great company to work for

      Aug 22, 2021 - Complaints Handler in Nottingham, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -By far the best company culture I’ve been a part of, genuinely cares about agent development and well-being - Generous sick allowance after 1 year - Several ways to earn extra rewards/money throughout the year - Thorough training - Great people - Lots to get involved in if you want to

      Cons

      - Just announced permanent working from home for front line agents, only 2 core office days a month - You can feel very distant from the company and department working from home, difficult to get to know colleagues - Complaints don’t get a lot of recognition as a front line department, by far the most demanding department to be in, especially as we need to know so much about everything and get it right for customers. The pay shouldn’t be the same as UK Collections and Fraud considering how much we deal with and how many people are leaving at the moment, it’s kind of a kick in the teeth.

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    5. 5.0
      Current Employee, more than 3 years

      Excellent company to work for

      Aug 9, 2021 - Technical Programmer Manager II in Nottingham, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great culture, great people, not expected to work stupid long hours, based on trust and work collaboratively with some Excellent people

      Cons

      The culture is difficult to replicate remotely Performance management is very typically American but this is only minor

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    6. 5.0
      Current Employee

      Great company

      Jul 11, 2021 - Claims Coordinator in Nottingham, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Really good atmosphere at Capital One

      Cons

      Bla vla vla vla bla

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    7. 5.0
      Current Employee

      Great place to work

      Jul 4, 2021 - Cyber Security in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      People working at capital one are very friendly and helpful.

      Cons

      Performance management process can be a little strange

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    8. 5.0
      Former Employee, more than 1 year

      work

      Jul 2, 2021 - Financial Advisor in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good team,progress,bonuses,bank holiday, christmas holiday

      Cons

      pressure, long hours,boring,work overload,targets need to be met or else

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    9. 5.0
      Current Employee, more than 10 years

      Been here nearly 20 years, nothing has made me leave yet

      Jun 28, 2021 - Delivery Manager in Nottingham, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pay, culture, office, wfh policy

      Cons

      Sometimes takes a long while to get things done due to resource blockers, very risk adverse

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    10. 5.0
      Current Employee

      Tpm

      Jun 19, 2021 - TPM II in Nottingham, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The culture is so good at capital one

      Cons

      I don’t know what I would say really

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