Capital One Employee Reviews about "performance management"

Updated 23 Jan 2021

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4.2
81%
Recommend to a Friend
99%
Approve of CEO
Capital One Founder, Chairman & CEO Richard D. Fairbank
Richard D. Fairbank
137 Ratings
Pros
  • "This company had great Work-life balance(in 1319 reviews)

  • "Great benefits and awesome people(in 862 reviews)

  • Cons
  • "Performance management curve fitting isn’t great(in 338 reviews)

  • "Work life balance is a little distracted(in 263 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Reviews about "performance management"

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    1. 5.0
      Current Employee, more than 3 years

      Simply great place to work.

      23 Jul 2020 - Infrastructure Engineer in Nottingham, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great culture and benefits. In-office amenities are awesome. Lots of opportunities to develop your own workload and keep things interesting.

      Cons

      Performance management system / progression can be overly competitive.

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    2. 2.0
      Current Employee, more than 3 years

      Inconsistent management. Toxic sub cultures.

      5 Oct 2020 - Experience Associate in Nottingham, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Salaries and benefits are very good.

      Cons

      This is a place you want to love and enjoy working but middle management makes it very hard. There is a lot of talk about development opportunities but that is only true for friends of directors. The company doesn't value experience, it values new grads and new people so turnover is high and you end up with people with a couple of years into their working lives at the same level as very experienced people. Its hard to know who works there from one day to the next. Each part of the business is run by somebody on the leadership team, they believe their business area is their own fiefdom and every area has a very different culture, so the experience as an employee is wildly different depending on where you work. The middle "director" level fear making decisions, don't appear to trust the people in their teams, and every decision gets escalated right to the top, so if you're far down the pecking order it is very hard to get any work done. There is little psycholgical safety because senior people recruit their friends. The performance management system is used as a stick.

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      4 people found this review helpful
    3. 2.0
      Current Employee, more than 5 years

      Management have their head in the sand

      1 Oct 2020 - Tech Associate in Nottingham, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Used to be a great place to work; could still be with some honest introspection. There are still some very talented technical associates.

      Cons

      Performance management and promotion nomination is extremely subjective and inconsistent. Frequent staff turnover makes it difficult to get things done. The superficial Fintech attitude and aspirations are doing more harm than good. Capital One's good reputation is no longer deserved in mine and a few of my colleague's opinions. Blame culture with simultaneous lack of accountability from management. Insincere public messaging. Poor work life balance. Communication between different departments and teams is abysmal. The job you applied for is not what you will be doing, ever. Incentives, like training, never materialise.

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      2 people found this review helpful
    4. 4.0
      Current Employee, more than 3 years

      Decent

      15 Jan 2021 - Manager in Nottingham, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice people and modern offices

      Cons

      Performance management curve fitting isn’t great

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    5. 4.0
      Current Employee, more than 3 years

      A lot room for improvement...

      12 May 2020 - Associate in Nottingham, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits are second to none Good Tech Parties and socials, they reward staff well and there are always things to get involved with, vouchers and thank you's at Christmas. Non managerial colleagues London Offices are great, Nottingham have a subsidized restaurant.

      Cons

      Huge diversity issue- two senior female leaders here and that's where it stops, they have big goals to achieve a better gender balance and BAME representation but no actual will or motivation to get to it. Old fashioned interview process that makes you doubt your ability, and you will almost always be interviewed by a while male. Management is archaic, certain areas of the business in particular have management with 10+ years tenure and no openness to a change in ways of thinking. HR have no interest in feedback, they just want to hit their curve on their out of date performance management and creating a dog eat dog environment in order to get the rating you deserve. Certain stars of the business are over looked in favour of people who's faces fit, very cliquey in that respect.

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      3 people found this review helpful
    6. 1.0
      Current Employee, more than 1 year

      Not as great as it seems

      3 Nov 2019 - Software Engineer in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      * Work life balance is good. Flexible 9-5 hours * Compensation is OK * Friendly people

      Cons

      * Work is very dull, not interesting and filled with horrible corporate process and red tape. As a result, you won't be able to learn much as an engineer. * Engineers in london are not given the same support as the Nottingham counterparts. * Performance management is completely unfair. You are not rewarded on you're technical ability and delivery but on how well you sell yourself to senior managers. * HR is very unhelpful, non responsive and their only interest is to protect the company. * Hiring is also very biased as well. Again people who are all talk but no substance get hired while actual talented engineers are not taken into consideration. This results in many hires having imposter syndrome.

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      6 people found this review helpful

      Capital One Response

      Talent Marketing Partner

      Thank you for your review. We were disappointed to read some of your comments, but take on board all feedback, both positive and constructive.

    7. 5.0
      Current Employee, more than 3 years

      Great Work/Life balance

      12 Feb 2020 - Cloud Engineer in Nottingham, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Energetic environment Great office environment Challenging and exciting projects

      Cons

      Performance management system can promote bad behaviours Promotion from within can be slow

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      Capital One Response

      Talent Marketing Partner

      Thank you for taking the time to write your review, we appreciate all of your comments, both positive and constructive.

    8. 3.0
      Former Employee, more than 1 year

      Principle Delivery Manager / Scrum Master

      5 Sep 2018 - Anonymous Employee in Syston, Leicestershire, East Midlands, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great physical working environment Interesting and challenging projects and intiatives to work on Reasonable compensation On site gym On site restaurant Good central location

      Cons

      Challenging and antiquated performance management process that pits individuals of identical roles and positions against each other. Allegedly the lowest 10% get performance managed out of the company. This is further exacerbated by the inconsistent and divisive method of measuring individual performance. This might have worked in the 80s/90s/00s but in today’s increasingly digital and collaborative environments it’s positively damaging to all agile transformation and collaborative working activities.

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      4 people found this review helpful

      Capital One Response

      Lead Talent Partner

      Thank you for taking the time to leave your review. We appreciate all of your comments, both positive and constructive.

    9. 2.0
      Former Employee, less than 1 year

      Really didn't enjoy it

      10 Jul 2019 - Service Transition Consultant in Nottingham, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great Location, great people, great salary, relaxed work wear policy, on site gym, beautiful office,

      Cons

      Low level management didn't seem to care about wellness, felt pressured to work extra hours even though manager left bang on half 4 every day, culture of innovation felt forced, ideas suggested were dismissed straight away by line manager, line manager played heavy favorites, manager made out previous experience meant nothing. Performance Management - Comparing people in entirely different roles but the same level makes zero sense!

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      2 people found this review helpful

      Capital One Response

      Talent Brand Manager

      Thank you for taking the time to leave your review. We appreciate all of your comments, both positive and constructive. Employee wellness is very important to us so if you'd like to discuss your feedback further, please email us at ukrecruitment@capitalone.com

    10. 4.0
      Current Employee, more than 5 years

      Complaints

      24 Feb 2019 - Senior Complaint Handler in Nottingham, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefits and facilities such as free gym

      Cons

      Really political when it comes to performance management.

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      2 people found this review helpful
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