Capitol Office Solutions Reviews | Glassdoor.co.uk

Capitol Office Solutions Reviews

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Found 52 reviews

4.1
StarStarStarStarStar
Rating TrendsRating Trends
80%
Recommend to a Friend
98%
Approve of CEO
Capitol Office Solutions CEO Reed Hagmann
Reed Hagmann
32 Ratings
Pros
  • "We definitely believe in the work hard-play hard philosophy(in 5 reviews)

  • "Employees are offered a career path with an organization that treats them like family with a vested interest in their success(in 4 reviews)

Cons
  • "(in 2 reviews)

  • "must be willing to make tons of cold calls(in 2 reviews)

More Pros and Cons
  1. "Stressful with no room for growth"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Administrative in Columbia, MD
    Doesn't Recommend
    Negative Outlook

    I have been working at Capitol Office Solutions full-time for more than 2 years

    Pros

    Great coworkers, decent pay, fast paced business

    Cons

    No room for growth or promotional opportunities (outside of sales). Sales management is very sloppy and has extremely low expectations and standards of the work done by themselves and by sales reps. Being shady is a promoted practice, it may not be taught, but it is definitely (and obviously) not discouraged. The entire admin, operations, service, and warehouse teams are constantly understaffed and overworked - that does...

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    Advice to Management

    Raise your expectations. Stop promoting people who have low moral grounds, poor customer service skills, do not know how to manage, can't keep track of their reps' buiness, and are too scared/lazy to deal with customer concerns. Make it a point to educate reps on good customer service practices like being honest and open instead of being deceiving and hiding/omitting costs on a regular basis. Make customer service and...

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  2. Helpful (1)

    "True review"

    StarStarStarStarStar
      Current Employee - Account Executive 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Capitol Office Solutions full-time

      Pros

      Company is fast paced and doing well. Glad to be a part of the Capitol team. Management stays involved and helps you be successful.

      Cons

      Pressure every day to perform, it can be stressful if you're not hitting your numbers on a quarterly basis. But there is an opportunity to have a career path if you hit your numbers and you're promoted from within.

      Advice to Management

      Thank you for rolling up your sleeves and getting involved.

    • Helpful (2)

      "Don't forget"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 

      I have been working at Capitol Office Solutions full-time

      Pros

      The people are very nice. The industry is face paced and it's never boring.

      Cons

      Focus is only on sale's happiness and never on support departments. Often take advantage of support staff to make up for the lack of accountability within sales.

      Advice to Management

      Yes, sales is critical to the success of the business but so is the support departments. Get to know them more, show interest in what they are working on, walk up and down the aisle and say good morning and ask how they are genuinely doing, don't forget or take them for granted. Give them opportunities to win prizes, go on day trips, hold department gatherings or have a leadership program that isn't specific to sales....

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    • Helpful (2)

      "Check out the social media"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Columbia, MD
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Capitol Office Solutions full-time

      Pros

      Seriously, look at their social media. They give out trips, TVs, fitbits, cash, tickets to preakness (front row tickets) and they do huge parties, happy hours, all the fun stuff at the expense of the company. It's unreal and it actually kind of spoils you.

      Cons

      Sales can be tough but I still find myself reminiscing about my short stint there

      Advice to Management

      Reed, you're awesome. Dan, you're hilarious. Tina, you're hot

    • Helpful (2)

      "Capitol Office Solutions"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Capitol Office Solutions full-time for more than 6 years

      Pros

      Capitol truly cares about their employees and success. It is truly a work hard, play hard environment with a LOT of incentives and various ways to earn additional money. The culture is very positive and team focused. COS is a great place to be for development, growth and a successful career path.

      Cons

      Sales flexibility - expectation to be in before 8am and in the office at 5pm.

      Advice to Management

      Keep doing what you're doing - hiring top talent, coaching and developing your team and taking a genuine interest in their success.

      Capitol Office Solutions Response

      April 12, 2018Human Resources Director

      Thank you for your review. I have to agree that our culture is one of positivity, development and growth. COS is committed to the development and success of its employees. The expectation in sales is to be successful and a major part of being successful is preparation. Our sales ...

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    • Helpful (2)

      "Great place to work!"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Strategic Account Manager in Vienna, VA
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Capitol Office Solutions full-time for more than 2 years

      Pros

      Excellent leadership, lots of opportunity to grow, very big on moral values, great work/life balance, great coworkers and staff. Everyone here wants to do a great job, and helps you to be the best you can be. I was full-time in sales, and loved it. My direct manager, Jon, was an amazing coach and very well accomplished in his career. The VP, Kevin, was so fantastic at everything he was part of, and really helped in any...

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      Cons

      Base pay on the lower end, but manageable. It's a tough industry, but it makes the challenge and the chase that much more fun!

      Advice to Management

      Keep up the great work!

    • Helpful (1)

      "Great place to work!"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Capitol Office Solutions full-time

      Pros

      Great structure and room for growth!

      Cons

      Car allowance needs to be adjusted.

    • Helpful (2)

      "Positive Experience"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Account Executive in Columbia, MD
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Capitol Office Solutions full-time for more than 2 years

      Pros

      People, culture, incentives, benefits, balance, and career path. Really glad to be part of Capitol, aggressive company and management team.

      Cons

      First 8-12 months are difficult, need to put in extra hours to be successful. Must be willing to cold call for the first few years, then business takes care of itself.

      Advice to Management

      None, management is really good

    • Helpful (1)

      "Unlimited potential"

      StarStarStarStarStar
        Current Employee - Anonymous Employee 

        I have been working at Capitol Office Solutions full-time

        Pros

        great rewards for working hard

        Cons

        i have nothing bad to say

      • Helpful (1)

        "Field Service Technician"

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Field Service Technician in Washington, DC
        Recommends
        Positive Outlook
        Approves of CEO

        I have been working at Capitol Office Solutions full-time for more than 6 years

        Pros

        Opportunity to grow, senior staffs are excellent, competitive & high demand but reward afterward.

        Cons

        Benefits is not so great.

      Found 52 reviews