Care UK Health Advisor Reviews | Glassdoor.co.uk

Care UK Health Advisor Reviews

Updated Nov 11, 2019

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2.0
3%
Recommend to a Friend
0%
Approve of CEO
Care UK CEO Mike Parish
Mike Parish
3 Ratings
  1. "Proud of the work we do providing the NHS 111 service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Health Advisor in Brierley Hill, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Care UK full-time for more than a year

    Pros

    Great people, newly renovated offices, some opportunities, lots of overtime

    Cons

    Pay ...but who wouldn't want more, hard work (but rewarding) , need more time for 121's and team meetings

    Advice to Management

    Consider the breaks and shift patterns.

    Care UK2017-12-15
  2. "Healthcare"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Health Advisor in Bristol, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Care UK part-time for more than 3 years

    Pros

    Good if you enjoy call centre roles Also if you enjoy helping people and working in healthcare

    Cons

    Have to try and maintain KPI's which is not always practical especially when talking about patient care and basic humanity.

    Care UK2019-10-11
  3. "Terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Health Care Advisor in Brierley Hill, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Care UK full-time for more than a year

    Pros

    Good pay and regular bonuses

    Cons

    Not patient focused At all

    Advice to Management

    If you want to run a call centre and make profit sell window, doors or conservatories as profit should not be made from NHS services

    Care UK2019-11-12
  4. "Avoid!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Health Advisor in Dudley, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Care UK part-time for less than a year

    Pros

    some great staff, supportive of each other

    Cons

    Poor leadership and shocking working conditions.

    Advice to Management

    Listen to your front line staff, treat as you would want to be treated.

    Care UK2019-07-21
  5. "A Year at Care UK in Southall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Health Advisor in London, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Care UK full-time for less than a year

    Pros

    -Better than average base rate pay for day shifts at £9.50 an hour - Intriguing incentives most months for bonuses (usually around £250-£300) dependent on performance in areas such as attendance and punctuality. - Night shift base rate is considerably low at just £2 more than day rates at £11.50 an hour, however, if such shift was agreed to as overtime, there is a high likelihood this will be paid at either 1.5... or 2 times the standing rate. - Weekend base pay rate is at £12 an hour and overtime is usually in high demand. -The option for text messages with alerts and overtime requests from supervisors can be useful. -Excellent and thorough training to achieve an NHS Pathways License over four weeks if training is completed on a full time basis. (Monday - Friday from 9:00am - 5:00pm. (Some training days won't require a full day to complete so the session is concluded earlier.) - Senior members of the team are trusted, passionate and knowledgeable. - Annual Leave allowance is high, dependent on the amount of hours contracted. - Annual Leave can be booked in hours and days using an online portal.(No more than 14 days at any time). - Experienced and knowledgeable clinical nurses and paramedics working alongside Health Advisors.

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    Cons

    - Lack of support from supervisors (mainly due to lack of spare staff), especially during vital periods, including when you first begin taking calls from the public. - Inexperienced members of the team enduring managerial tasks early in their tenure due to the lack of said supervisors. - Lack of clinically trained staff during night shifts and some busy periods. - Disorderly distribution of important local... policy updates which happen regularly and affect all acting members of the call center. (Call audits are carried out regularly and are awarded a pass for the adherence to policy procedures. In cases where a Health Advisor has failed to have information about a policy update communicated to them by a supervisor, they will receive call audit results that have likely failed.) In general, the company lacks a sense of transparency about said matters, both in just the local office, and when conversing and dealing with other Care UK call centers around the country. These are policy's which are to be adhered to during all calls and are an important function to the standards set by NHS 111. - If, for any unfortunate reason, during their tenure at Care UK, a Health Advisor is to find themselves taking any time off due to sickness, (of any nature, including temporary minor flu's, sickness bugs, to long term debilitating life changing illness) they will find they are dealt with mechanically and abruptly by those supervisors and managers who are proceeding their sickness absence meetings. It is possible for a Health Advisor to be suffering from an emergency medical issue and find a risk to their position with the company due to their regimented and difficult approach to issues of this nature. Because of a three stage warning system, it means that a Health Advisor will face the possibility of loosing their position at the third stage as one of two options. The alternative options are a decision not to award them with a sickness absence stage on their HR record. And then there are bans, as such, on time off for sickness, for extended periods between 6-12 months to avoid facing an immediate ascent to the next sickness absence stage. All in all suffering from any form of illness and having to deal with the process at Care UK, is not usually well received especially with the nature from which it is delivered by some of the supervisors and managers. - A Health Advisor will face life threatening situations to manage over the telephone. This is a serious task, and requires making vital, potentially life saving decisions and Health Advisors should be accompanied by managerial support at all times. Rarely, dependent on the managerial skill, a Health Advisor may find a lack of support in dealing with calls of this nature. - Because of the nature of the role, shifts in such a work place should not be extended or expected to be, rather, beyond 6 hours, so that Health Advisors can retain full concentration and attention to the calls. - Very poor management skills dealing with Health Advisors experiencing bereavement. (Health Advisors expected to continue working with unsympathetic and distant senior management).

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    Advice to Management

    A new, insightful lead to management is required.

    Care UK2019-04-03
  6. "Terrible Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Health Advisor in Southall, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Care UK full-time for more than 3 years

    Pros

    Money is the only reason people continue to work there

    Cons

    - management only cares about the service demands and not their health Advisors.

    Advice to Management

    Think about your employees needs

    Care UK2018-10-15
  7. Helpful (1)

    "Shocking. Very few managers care about staff or patients. Staff morale is very low."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Health Advisor in Dudley, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Care UK full-time for less than a year

    Pros

    Overtime if you're a bit down on money, other than that, not a lot.

    Cons

    No patient care, useless management, constant process changes - result in mistakes, no staff care, no breaks, HUGE staff turnover!

    Advice to Management

    Look after your staff and the staff will reap you the business benefits you deserve.

    Care UK2017-06-24
Found 7 reviews