Career Connect (United Kingdom) Reviews

Thanks for your feedback, we do read all of the comments we receive and use these reviews to improve our processes for our people. It's great to hear that you've had good training and supportive managers in Springboard. Our teams do have extensive knowledge and networks and they're always happy to share this with new people joining us. We would love to hear more about your onboarding experience with HR and the IT Department, so that we can identify where we need to make changes, to improve the way we do things in the future. It sounds like we haven't been as responsive as we should here. I'd be happy to hear from you and explore this further if you could drop me an email please? Thanks again for taking the time to share your thoughts on Career Connect. I hope you continue to enjoy your work with our Springboard team. Regards Danielle Kneale, Director of HR

Congratulations on your recent promotion to Trainee Careers Adviser. We genuinely believe in investing in the development of our own people and have recently offered a number of internal progression opportunities to staff working at Coach level. We're providing the Careers Guidance Level 6 training to our staff who want to progress into more senior roles. I'm delighted to hear that you're already on the pathway to a new role with Career Connect and hope that you will enjoy the training we are providing through our in-house accredited training centre. You've also highlighted the Birthday Leave... we think all our people deserve the day off on their birthday and if this falls on a non-working day, we just ask that people take the extra day off within that month! Flexible working arrangements help juggle the competing demands of work and home life: so if you've had to put in extra hours, we always make sure you've got that time to take back on another day. Some of our staff do have roles where travelling is necessary and we pay travel expenses for any journey beyond the main base of work. Career Connect delivers services across the Northwest and beyond, but we do always try to balance business need with individual circumstances, which means looking at where people live, how they travel to work and whether they have any care resposibilities or disabilities to consider. A lot of our people really enjoy the opportunity to work across a range of different work locations, which also helps us improve access to services for our clients. Thank you for taking time to write your Glassdoor Review. We do take all feedback seriously and review it regularly through our Workforce Committee. It helps us to know what our people value most about working for Career Connect, as well as understanding those areas staff feel we need to improve.

Hi, it's great to hear some feedback from one of our Apprentices who joined us in the last year and I'm pleased to read that you've had a really positive experience with your manager and new colleagues in the team. We do believe that the induction period is an important time for any new person joining the charity so it's reassuring to learn that you have found the resources provided helpful in learning your job. I've noted the comments about issues with ICT and the response times to fix these. We have a new team in place supporting our ICT services, and they're still working through some of the eary teething problems. We have a meeting coming up with the Account Manager shortly so I'll be sure to take forward your comments and raise this with them. Hopefully, when you need to call on our ICT team next time, we'll get you back up and running a little quicker. If you'd like to share any further feedback on this, please do not hesitate to let us know and we'll keep working with the new team to improve response times. Thanks again for your valuable feedback.

Thanks for your Glassdoor Review about Career Connect. We value all of the feedback we receive and use this to help improve what we do as a charity. It also helps us to understand the aspects that people value most, because it's important we preserve and build on those too.

Thank you for this great 5* Review. I'm delighted to read that you feel fully supported and have the opportunity to put your skills and strengths to good use. You've also commented on how friendly and helpful our staff are, which is a regular theme in all our Glassdoor reviews. Fairness, efficiency and transparency are all very important to us - they underpin our values, mission and vision https://careerconnect.org.uk/about-us/our-mission-values/ We're working on our terms and conditions to ensure that we remain as attractive and competitive as we possibly can. We've already started discussions with our union to make sure that the 2022 pay award is as fair as we can make it. I've really enjoyed reading your review and seeing the highlights you mention about your work at Career Connect. If you have any ideas or suggestions for how we might make it even better, I'd love to hear more. Feel free to drop me an email or use our staff suggestion portal ideanote.

We love to receive feedback from our people and hear that they're enjoying many benefits around flexibility and super friendly work colleagues! Thanks for taking the time to leave us a great 5* Review.