Pros
Remote, still some good people on the lower levels.
Cons
I worked for UPMC Chartwell for a year and a half before the administrative arm was sold to CarepathRx. I had offers from every health system in the Pittsburgh area but I chose this job specifically because I wanted to work for UPMC. The way the sale went down has always bothered me. We were not told UPMC was shopping for a buyer for Chartwell. We were told nothing at all except that the goals were being met, UPMC was happy, and that the expansion plans were in motion so everywhere UPMC had a hospital, we would be there to support them. The sale blindsided all of us and was an awful Thanksgiving present. Carepath was a brand new company started by a venture capital group and they sought out former executives from Coram to start this company up. Coram is is nothing to aspire to, but you wouldn't know that unless you had industry experience. Aetna/CVS bought Coram and it's not a good place to work. They treat the patients like garbage and the employees get the bare minimum. It's a revenue generator for investors, and Carepathrx is now the exact same. Everyone who could get out did. They quit if they had the means to, retired early, or used their connections at UPMC to transfer. I decided to stay because I thought if the company grew, my career would grow with it. I was scared, and I was angry when our benefits were cut to the bare minimum, but still I was hopeful. I worked under Carepath for another 2 1/2 years and was promoted during that time. The longer I stayed, the worse it got. I am out now, so I can leave my honest evaluation. This job broke me. We were told to work miracles with little to no resources. We were consistently short staffed because executive leadership would not approve extra positions. We were still signing accounts up, but heaping those accounts on already overloaded staff. Raises were abysmal, maybe 2% if you are lucky. The position was expansive: Data entry, phone queues, insurance verifications, contract pricing, dosing conversions for pricing, benefit calls, financial assistance, charity care, copay assistance, drug donations, authorizations, benefit letters, payment collection, calls to the insurances, providers, manufacturers, hospitals... we did more than insurance verifiers in any other home infusion or specialty pharmacy. In the first conference call someone asked then CEO John Figeroa about raises and bonuses and he said that we were already overpaid. My department had 2 1/2 years of turnover, burnout, infighting, and exhaustion after the Carepath merge. I started to have panic attacks when my text messages would ding in the morning because I knew I'd have to do the work of 3-4 people that day depending on who called off. The team lost all motivation, getting through the day was a struggle. I'd have my team members call me for support daily. Some would scream in anger over the deadlines and number of patient accounts waiting to be processed. Some would just sob into the phone. I did what I could, working harder and harder to pick up the slack. I worked extra weekends and holidays to try to support my team who were struggling with work/life balance. My health got worse, I couldn't sleep without having nightmares. I gained weight, I pulled away from my loved ones, I started fighting with my spouse... I became a shell of a person. I used the EAP and worked with my PCP for accomodations and coping mechanisms, but the second I had a chance to get out I took it. Know full well what you are getting into with this job. You won't have the resources and support you need. Anyone underneath the executive tier is ignored and the exec tier doesn't care how the work gets done as long as they don't have to deal with it. The benefits that were cut never came back. The culture of the organization changed, it is about making money for the investors. Patients are not the priority, and employees are not viewed as human.
