Carewatch Care Services Reviews | Glassdoor.co.uk

Carewatch Care Services Reviews

Updated 14 October 2018
72 reviews

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2.3
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Scott Christie
33 Ratings

72 Employee Reviews

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Pros
  • "I provide services to a variety of different service users" (in 11 reviews)

  • "I have worked for carewatch in Livingston for over 10 years" (in 4 reviews)

Cons
  • "No travel time between calls, little breaks, long hours" (in 8 reviews)

  • "Poor head office function, poor HR function" (in 4 reviews)

More Pros and Cons

  1. "This company genuinely cares"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous
    Current Employee - Anonymous
    Recommends
    Approves of CEO

    I have been working at Carewatch Care Services full-time (More than 5 years)

    Pros

    I have worked for Carewatch for nearly 6 years now and I can honestly say that I absolutely love my job and I love the company. Carewatch genuinely care about their customers and we have them at the forefront of our minds in everything that we do. It makes me very proud to work for a business that does such great things every day and who actually care about their staff also.
    We all have the same values and goals which makes it feel like we are one big family.

    Cons

    Once you're in you can't leave as you love the job and the company too much!

    Advice to Management

    Keep doing what you're doing! I feel valued and supported and cannot praise Carewatch highly enough. Thank you.


  2. "OK but too much work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Care Worker in Reading, England
    Former Employee - Care Worker in Reading, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Carewatch Care Services part-time (Less than a year)

    Pros

    Some nice colleagues
    Training is given
    Quick Hiring Process

    Cons

    Too much workload
    Long hours
    Not paid during travel times
    Expected to drive your car like crazy

    Advice to Management

    Pay decently the work is not the nicest

  3. "All money, no care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Carewatch Care Services full-time

    Pros

    Clients are nice and understanding

    Cons

    Dont care about their employees.


  4. "Personal care to people in their own homes."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Care Assistant in Lewes, England
    Current Employee - Personal Care Assistant in Lewes, England
    Neutral Outlook
    No opinion of CEO

    I have been working at Carewatch Care Services full-time (More than 10 years)

    Pros

    Flexible hours pick and choose times and days to work

    Cons

    Driving to calls in really bad weather and dark nights.

    Advice to Management

    Organising calls close together and not having three careers in one building. Getting information to caters that is needed.


  5. "Challenging"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Carewatch Care Services full-time

    Pros

    - Social
    - Fast paced
    - Satisfying
    - Contract based

    Cons

    - Pay
    - Hours
    - Overworked
    - Burnout


  6. "Terrible company avoid at all cost. Very unprofessional and staff will stab you in back to cover their own bottom."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Southampton, England
    Former Employee - Anonymous Employee in Southampton, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Carewatch Care Services full-time (More than a year)

    Pros

    The clients are lovely and friendly

    Cons

    Staff are quick to stab you in the back.
    Unprofessional staff
    Very cliquey
    I would not have some of their staff looking after my loved ones.
    No sick pay.

    Advice to Management

    Follow your own policies and procedures. Staff very cliquey if your face fits. Get rid of staff that are unprofessional and old staff that are set in their ways and hid things to cover their bottom.


  7. "Hard Working Organisation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Glasgow, Scotland
    Former Employee - Anonymous Employee in Glasgow, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Carewatch Care Services full-time

    Pros

    Carewatch are a hard working organisation who are striving to deliver best quality care service possible. Each & every department is committed to this. I have witnessed it. Senior Management & Directors extremely visible in all branches & hugely invested in ensuring standards are high. It is a tough sector & not without challenges but they do value their committed & dedicated employees. Don’t believe all the negative.

    Cons

    My review is to do with working for CW & I had absolutely no issues whatsoever. Warm and friendly team with real team working spirit.

    Advice to Management

    Continue to promote the importance of work life balance in all job roles. Sadly unreliable staff impact work life balance of colleagues which companies take the blame for.

  8. Helpful (2)

    "Care assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Care Assistant in Wigan, England
    Former Employee - Care Assistant in Wigan, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Carewatch Care Services full-time (Less than a year)

    Pros

    Lovely service users good induction trainer was very good

    Cons

    Long hours 7 am start finish at 10.30. No travel time 5m to travel miles to ur next call. Travel time not paid. Milage 15p a mile I don't know what they use to work milage out but after a week of driving non stop all over the place i received less than £1. Office staff mostly rude and unhelpful. Witnessed so much bad practice I'm surprised they haven't been closed down yet hourly rate doesnt even meet nmw when u take into account the amount of time u are out. Unions would have a field day with this company and the amount of employment laws they break. Have never come across such a badly run organisation

    Advice to Management

    Wouldn't know where to start with this one


  9. Helpful (1)

    "Never worked as such a disorganized company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Carewatch Care Services full-time

    Pros

    Company car, decent salary, mobile phone so the perks are good

    Cons

    Poor head office function, poor HR function. No trust at branch level so even adding a customer to the system has to be done at head office. Everything is slow to happen and communication is extremely poor

    Advice to Management

    Get an operational leader than can show you the way, the company is poor in every aspect and needs a shake up to bring it into 2018


  10. "carer"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Carer in Ayr, Scotland
    Former Employee - Carer in Ayr, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Carewatch Care Services part-time (More than 3 years)

    Pros

    At first their great they listen to you give you the hours your asked for spoke to you like a human kind caring understand.

    Cons

    Phone calls middle of your shift to move you last mistake changes No travel time have to pay for transport in various places never near by and never get a full hours when say no to the more shift get spoken to like crap.Can never keep the staff they due work over loading luck to get a day off with get a call about shift staff are rude and cheeky once they have no use for you avoid like the plague. Also should pay for and waterproof uniform shame on you . Lack of support in all area

    Advice to Management

    Respect your staff their the ones who do all the ground work for your business pay them better money and treat them better with kindness and respect they deserve working long hours and in all weathers all year.


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