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Carphone Warehouse Reviews

Updated 17 October 2017
308 reviews

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Full-timePart-time

3.0
StarStarStarStarStar
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Approve of CEO
Carphone Warehouse Deputy Group CEO Andrew Harrison
Andrew Harrison
125 Ratings

308 Employee Reviews

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Pros
  • Good pay in comparison to other shops with the same job specifications (in 15 reviews)

  • Great people and camaraderie amongst peers (in 14 reviews)

Cons
  • Poor work life balance with unduly high number of hours required to complete role (in 9 reviews)

  • long hours and no flexible working (in 14 reviews)

More Pros and Cons

  1. "Fun but very stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Consultant
    Former Employee - Customer Consultant
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Carphone Warehouse part-time (More than a year)

    Pros

    Fun environment to work in, staff are very friendly and working with latest technology. Opportunity to earn loads of money if motivated. Also chances to progress with brands directly I.e Sony, Samsung ect

    Cons

    Very unorganised, too many unrealistic targets and can be quite unprofessional at times this could differ depending on the store you are in.


  2. "Fun place to work - If you have the right regional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Carphone Warehouse full-time

    Pros

    Make friends, easy targets, Fun place to work

    Cons

    No progression its not easy, made to work over your price, hardly any days off,

    Advice to Management

    Make sure people get days off and you dont promise them what they wont get.


  3. "Carphone Warehouse Sales Consultant"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Discounts, and even those are minimal.

    Cons

    Training is not efficient enough and can find yourself lost once on the shop floor. Systems from the 90's and are so unreliable often making you look a fool in front of customers.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Employer Rating"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Consultant
    Current Employee - Customer Consultant
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Carphone Warehouse part-time (More than a year)

    Pros

    Awesome colleagues, prompt payment, adequate IT support.

    Cons

    Managers are inconsiderate to part-time staffs seeking permanent positions in other organizations.

    Advice to Management

    Pay rate, not commensurate with positions demands.


  6. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Carphone Warehouse part-time

    Pros

    Good salary with commission

    Cons

    There is no way you can progress in this job unless you have good terms with the manager. You need to literally lick their boots in order to get what you want. If you are not good at it, the chance of your progression is zero. Your manager will make your life very difficult and you will end up giving resignation.

    The managers I came across had poor academic background and did not know the meaning of professionalism. They were the one who started as a sale consultant and made their way up by getting on the right side of their managers.

    Managers allow their sale consultants to mis-sell to hit their targets but pretend they do not know nothing about it in case if someone finds out, they can put the blame on their employees.


  7. "Working at the carphone warehouse is great, best place I've worked at, the vibe is amazing!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Consultant in Manchester, England
    Current Employee - Customer Consultant in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Carphone Warehouse full-time (More than 3 years)

    Pros

    Great discounts on accessories and discount off phone contracts up to 30% off, great benefits, always more hours if you want more hours!

    Cons

    If it gets really busy there's a chance you don't get a break, but you get used to it, get paid for breaks anyway!

    Advice to Management

    Need to improve the bonus scheme! As our competitors such as EE get better commision!


  8. "Great Company to Work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Carphone Warehouse part-time

    Pros

    Really Friendly People and great company with excellent training facilities

    Cons

    Sometimes unknown on new sales and products coming out


  9. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Carphone Warehouse full-time

    Pros

    Work in a Great Environment

    Cons

    None yet that i can find


  10. "Benefits"

    StarStarStarStarStar
    Former Employee - General Manager in Manchester, England
    Former Employee - General Manager in Manchester, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Carphone Warehouse full-time (More than 5 years)

    Pros

    No pros at all for this company

    Cons

    Cpw offers company sick pay , I would not rely on being paid any company sick as they will find any reason not to pay this , as they say this is discretionary . In the number off year working for the company I have seen a number off staff members refused company sick . Shocking behaviour for apparently a caring company.


  11. "Fun but can be stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Carlisle, England
    Former Employee - Sales Consultant in Carlisle, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Carphone Warehouse full-time (More than 10 years)

    Pros

    Usually a fun place to work
    Discounts on phones / contracts / accessories
    Rota is usually flexible
    Bonuses for hitting targets

    Cons

    Basic pay is not great
    Targets can be hard to hit
    A lot of pressure to hit various sales targets


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