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Carphone Warehouse Reviews

Updated 14 December 2017
329 reviews

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3.1
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Carphone Warehouse Deputy Group CEO Andrew Harrison
Andrew Harrison
134 Ratings

329 Employee Reviews

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Pros
Cons
  • Work life balance is very difficult with the lack of staff most stores suffer from and zero understanding from managers (in 10 reviews)

  • Can give you long hours around peak times (in 15 reviews)

More Pros and Cons

  1. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Carphone Warehouse full-time (More than a year)

    Pros

    Great benefits, Great training, Great Opportunities

    Cons

    Can be difficult to hit targets in smaller stores


  2. "Good store staff, poor Regional Managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Dartford, England
    Former Employee - Sales Consultant in Dartford, England
    Recommends
    Approves of CEO

    I worked at Carphone Warehouse (More than 3 years)

    Pros

    Good pay for retail.
    Friendly staff in every store.

    Cons

    Regional managers were absolutely useless.


  3. Helpful (1)

    "Part-time at Carphone Warehouse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Consultant in Darlington, North East England, England
    Current Employee - Customer Consultant in Darlington, North East England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Carphone Warehouse part-time (Less than a year)

    Pros

    Great staff. You do get rude customers at times as you can expect in any retail job but that's balanced out by the satisfaction you get from knowing you've helped someone. Definitely the best job I've had so far.

    Cons

    I work inside a PC World and you're expected to get 25% of your sales from the shop floor which I personally feel is unrealistic. I feel like I'm annoying customers more than helping them.

    Advice to Management

    Management have targets to meet but I don't agree with them asking staff to parole the store trying to find deals. If customers come to the Carphone Warehouse section or I can see them looking for help then fair enough, otherwise I think let them be.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Carphone Warehouse part-time

    Pros

    - ok money
    - friendly stuff
    - good discount on contract

    Cons

    - too much pressure on targets
    - a lot of angry customers


  6. "Russian Roulette when it comes to managers but they're all sociopaths."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Carphone Warehouse full-time (More than a year)

    Pros

    Decent enough discount on a wide range of things, such as 30% off your monthly charge if you get a phone contract on O2. Days off can be flexible however expect to work weekends. One of the few places you can have your phone on you and actively use it whilst working. If you stick it out and his branch manager and hit your targets you can get quite a hefty salary.

    Cons

    They only give you 30mins for lunch, so unless your store is in the city centre, take a packed lunch. They expect you to show up, up to half an hour before your shift starts. On point of sale change days expect to stay behind after 6pm. They've improved it so that it only really can take up to an hour for all of it but I remember one night in early 2017 we worked from 9am to 6pm then was told we had a POS change, we were there until 11pm and expected to come into work the next day at half 8! It's a real Russian Roulette when it comes to managers, I worked tm with two great guys but my main manager was bi polar or something. His expectations were ridiculous and he'd play favourites with our colleagues to the point he started sleeping with one of them, everyone knew what was going on but they pretended nothing was happening. When an Assistant manager position was made available, guess who got the job? I eventually moved stores and my new team was much better. Final negative thing I have to say about this job is that pay is so arbitrary, yes you get your base pay but the commission is so annoying. The company is making the water more and more muddy as time goes on so you really have no idea how much you'll get paid until the day before which is infuriating and the fact you don't start earning your commission until 3 months after you start makes no sense whatsoever.

    Advice to Management

    I understand the area managers place a lot of pressure on the branch managers which has a trickle down effect as essentially it's a pyramid scheme but placing unnecessary stress on us isn't a healthy environment, YOUR SELLING PHONES!!! Man's out here acting like it's wall street. I'm never going back to that toxic environment again.


  7. "Carphone Warehouse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Carphone Warehouse part-time

    Pros

    Good people to work with. Good commission opportunities.

    Cons

    No career growth in company.


  8. "Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in London, England
    Former Employee - Sales Manager in London, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Carphone Warehouse part-time (Less than a year)

    Pros

    Flexibility on the job being at university was good

    Cons

    Pay was low and didn't receive a pay rise in the three years I was there. Bonus scheme isn't good enough, they've done well with not paying out much in bonuses!

    Advice to Management

    When's the next pay rise for your consultants?....


  9. "Customer Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Consultant in Leicester, England
    Current Employee - Customer Consultant in Leicester, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Carphone Warehouse part-time (More than 10 years)

    Pros

    The main pros of working at Carphone Warehouse is the staff discount on phones. You can get a really good deal on contracts. Alternative it’s a client facing role and you meet a number of people which is fun and interesting.

    Cons

    Some days you are not busy but you are still expected to perform with no customers in store. If you don’t hit your targets you get informal discussions and disciplinary proceedings against you.


  10. "Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Carphone Warehouse part-time

    Pros

    Comfortable pay

    Sociable atmosphere

    Sales/customer service experience

    Cons

    Lots of young people who some of which are not always adept in dealing with a variety of issues

    Company politics

    Not many staff benefits

    Having to move around all over London as cover

    Not much recognition/appreciation

    extra hours to complete POS (come in earlier/finish later when all you want to do is go home, plus some of us have families, other responsibilities outside of work)

    No cleaners/security so you have to do everything yourself and also be held responsible


  11. "Great company, poor benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    great job, people were lovely, good discount

    Cons

    pay was always abit wrong and commission paid late


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