Carphone Warehouse Reviews | Glassdoor.co.uk

Carphone Warehouse Reviews

Updated 11 July 2018
388 reviews

Filter

Filter

Full-timePart-time

2.9
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Carphone Warehouse Group Chief Executive Alex Baldock
Alex Baldock
4 Ratings

388 Employee Reviews

Sort: PopularRatingDate

Pros
  • "Good commission, meet great people, learn" (in 17 reviews)

  • "Very good pay with possibility of more through commission" (in 16 reviews)

Cons
  • "Work life balance is very difficult with the lack of staff most stores suffer from and zero understanding from managers" (in 11 reviews)

  • "Can give you long hours around peak times" (in 17 reviews)

More Pros and Cons

  1. "Assistant manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Carphone Warehouse full-time

    Pros

    Amazing place to work great company

    Cons

    None that I can think of


  2. "A good job for the people you meet"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant
    Former Employee - Sales Consultant
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Carphone Warehouse part-time (Less than a year)

    Pros

    The employees are great, they really make your day light up on the shop floor, the benefits are very good e.g 30% off a contract with certain networks and pay is decent for a part time job. I feel there is room to go higher in the company however there is some good people that deserve higher roles than people already in such roles.

    Cons

    Management expect way too much including flogging people energy and overpriced insurance and is very pressured to hit targets. Also training in Birmingham doesn't really do much for you, it gives you an idea about Carphone but on the shop floor is really where you learn the job. Using a tablet system called pinpoint was not 100% effective as you are told to use for every customer that enquires about a contract. The system goes through several questions that could take at least 20 minutes in which the customer loses patience with because they just want to see the deals. You're expected to read and discuss store performance in group chats even on your day off.

    Advice to Management

    Selling Energy definitely isn't the way to go, some days it felt like I was someone desperately trying to sell to a person even they've only come in because they're wife is busy in another store.

  3. "Non stop contact"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Staff discount is pretty good

    Cons

    Management expect you to be contactable all the time, even when on holidays

    Lots of infighting and bickering


  4. "Good for sustainability as a student"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant
    Former Employee - Sales Consultant
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Carphone Warehouse part-time (More than a year)

    Pros

    phone contract discounts.
    Friendly teams.
    easy targets to hit and meet.

    Cons

    Team leaders and managers can be very pressuring, regarding the fact that they will hardly do any work whatsoever.

    Advice to Management

    Increase pay for the consultants and reduce bonus for Team leaders


  5. "Carphone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Carphone Warehouse part-time (More than a year)

    Pros

    Discount
    more hours if wanted in other stores bare in mind

    Cons

    Rotas are slow
    Management seems stuck
    Some targets make no sense


  6. "Challenging but rewarding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Wolverhampton, England
    Current Employee - Assistant Store Manager in Wolverhampton, England
    Recommends
    Positive Outlook

    I have been working at Carphone Warehouse full-time (More than 10 years)

    Pros

    Great self development and challenge your leadership skills. Not for the faint heart but if you have the right team around you then the bonus reward is great

    Cons

    I work in a busy town centre so its pretty busy and being in retail sales you never get your full break as you are constantly reminded your targets.
    Also having to work weekends and you can not sit down. full shift standing all day for 11 years isnt good for my feet and joints

    Advice to Management

    Must have self discipline and motivation as you are pretty but on high demand on sales target and staff member gets side tracked and you must engage the team is a respectful manner.


  7. "Customer consultant for CPW"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook

    I worked at Carphone Warehouse part-time (Less than a year)

    Pros

    Very good for if you want to pick up extra hours whilst working part time. Good commission earned on sales.

    Cons

    If there are two members of staff present, you aren't allowed to leave the store. The Paypoint till can be complex and hard to use, but you can get used to it after sometime.

  8. "Online solutions call centre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Loughborough, England
    Current Employee - Sales Associate in Loughborough, England
    Negative Outlook
    Disapproves of CEO

    I have been working at Carphone Warehouse full-time (Less than a year)

    Pros

    Can’t really get fired even if you steal money from the company as many ppl do. Just get a investigation. Few weeks off paid with bonus and then come back with a slap on the wrist

    Cons

    Very noisy
    Shifts are 11 am 8 pm every day
    Canteen is a rip off and really poor food
    Bad and very old systems
    Only way to make money is rip off old people and give rubbish phones on high tariffs
    Commission is really bad max £300 a month always told its more
    Loads of bad system abuse and stat faking

    Won’t be long till it goes under and has to close. Already lost the ee contract due to miss selling

    Advice to Management

    Stop getting ppl you like to become managers and get actual managers in. Improve the call centre and bonus and you might start keeping staff. Highest turn over in staff I’ve ever seen. 20+ ppl starting every month. No one I know has been there a year.... that should tell you enough. ALSO WHEN YOU MAKE THE COMPANY £50k PLUS A MONTH IN SALES. PAY MORE THEN £275 BONUS THAT THE MAIN REASON NOONE STAYS


  9. "Collections Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collections Manager in London, England
    Current Employee - Collections Manager in London, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Carphone Warehouse full-time (More than 8 years)

    Pros

    Great People who work here

    Cons

    Bad Location to get to

    Advice to Management

    Better Comms needed by management


  10. "Band 3 store"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Stockton-on-Tees, England
    Current Employee - Anonymous Employee in Stockton-on-Tees, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Carphone Warehouse (More than 5 years)

    Pros

    You will make friends for life.

    Cons

    targets are quite difficult to achieve


Showing 388 of 393 reviews
Reset Filters