CastleBranch Reviews

Cons

Pay and ability to move up

Cons

As previously given, management training, while continuously ongoing, is still falling a little flat. Additionally, I was placed in a department upon hire that I had not applied for, and felt misplaced for the duration of my employment when I had applied for a different position, albeit within a similar vein of the business. My primary experience was one of discomfort with being placed in the QA department when I had applied for Data Entry for a different department. I attempted to transfer to the department I had initially applied for and felt I would succeed in, but was declined and it felt like that was the start of the decline of my comfort with my position and ultimate release from the department, which I had never intended to be placed in to begin with. Despite this situation, I do greatly miss the job, the staff, and wish that I had been given the opportunity to succeed in the role I initially applied for and felt qualified to perform.

Cons

Training is possibly the worst I've ever been through and as a previous corporate trainer I think I have a good gauge. The disorganization and haphazard way things are thrown together was beyond frustrating. Supervisors are way too busy to be training and the SME's they choose to stand in aren't prepared. Sup's also need a little training, just because you can do the job doesn't mean your good at managing those who do the job, watch your interactions and assumptions. Oh and the pay is low. Don't get me started on the antiquated systems.

Cons

Training is poor and I hated how the management was on top of you wanting to know when you went to the bath room or took a break

Cons

Behind the scenes conflict between departments

Cons

Reminded me of the show MTV Boiling Point(s), only the hidden cameras never popped out. Absolute nightmare.

Cons

Where to begin? For one, the training is two weeks. The trainer I had was good, that isn't the problem. The problem was that they needed the training room before we were done with our two weeks, so we were moved to cubicles, and the trainer's desk was way on the other side of the operations floor. Making asking questions difficult. No one takes the time to get to know the temporary employees. Granted, I understand why, but it would still be nice to have everyone be nice to you instead of kind of snotty. Some of the supervisors are in their own world. Yes, you can ask questions and she'll get back to you, but the other supervisor at the time was always sending out emails about encouraging everyone and everything. Another huge con: when they let you go, they tell you that you're eligible to be rehired. Yeah right. If your numbers aren't up to par, and your let go, you CAN'T be hired back. Believe me, I tried. I liked the company a lot. I was recommended by a former coworker to apply, and in turn, I recommended 3 of their current employees go work there, and *I* was the only one who didn't become permanent. I applied to every opening they had after I was let go, and never heard anything back. Finally I went to a job fair and saw the woman who gave me my exit interview. She said, "You know you can't be hired back, right? Not in operations at least." Thing is, Operations is 85% of the company. The rest is IT or something else. I had some medical problems at the time of my employment there, to which I told this to the head of operations, but was told to just send in my resume to the SAME woman who told me I couldn't be rehired.

It's a shame that this company does have good bones and have this kind of business and the ability to hire tons of people, but to have policies that make it impossible to hire former employees who weren't bad to begin with.

Cons

-Communication between departments/teams is left up to employees. Supervisors have poor communication skills.
-Supervisors show favoritism toward certain employees
-Compensation is poor
-Lack of performance reviews in most all operations positions

Cons

Quiet environment could be a con for some people.

Cons

The pay - the biggest contributing factor (aside from poor management and monotonous work). It's poverty level - even when you've poured 5+ years into the business without a decent raise. Also, CastleBranch tends to hire the bottom of the barrel of people. When you want to be professional & work with like-minded individuals, they'll hire people with little to no work ethic to fill a seat and boss around.

You've heard it before, but this place is run like a high school. Run it like a team - and run it with a sense un-biased professionalism.