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Caviar Courier Reviews

Updated 23 Jul 2020

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3.2
48%
Recommend to a Friend
18%
Approve of CEO
Caviar CEO Jack Dorsey (no image)
Jack Dorsey
22 Ratings
  1. "Good for side income"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - FT Courier 
    Doesn't Recommend
    Negative Outlook

    I have been working at Caviar for more than a year

    Pros

    Choose schedule and work whenever

    Cons

    Frequency of delivery is subpar

  2. "Great for quick money"

    4.0
    Current Employee - Part Time Courier in Philadelphia, PA
    Recommends

    I have been working at Caviar part-time for less than a year

    Pros

    Can make a great portion of money during high demand times 4-8 pm

    Cons

    Finding parking in the city


  3. "Pay is very competitive for this market"

    4.0
    • Work/Life Balance
    • Compensation and Benefits
    Current Contractor - Bike Courier in Chicago, IL
    Recommends

    I have been working at Caviar for less than a year

    Pros

    $10 guaranteed minimum per delivery which is calculated and compensated at the end of the week. Bonuses are great. I have switched from a regular GH courier to a Caviar one because the pay per delivery is generally higher.

    Cons

    The app still needs work. You cannot view the address your delivery is destined to until you’ve picked the food up—just the general neighborhood of the customer. You also cannot review the items in the order after you’ve accepted it until you’re at the restaurant, so it makes it difficult to do your own logistics related to bag space when taking on a second or third order at the same time.

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  4. "Try caviar"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Bike Courier in Los Angeles, CA
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Caviar full-time for more than 5 years

    Pros

    Work as much as you want

    Cons

    To much Downtime per day

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  5. "Caviar gave me an opportunity to manage my own schedule and new places to connect with."

    4.0
    Current Contractor - Courier 

    I have been working at Caviar

    Pros

    Being your own boss, working at your own pace and finding new places.

    Cons

    Delays in pickup, moments of slow productivity

  6. "Good money but must work 10+ hours"

    5.0
    Current Contractor - Courier 

    I have been working at Caviar

    Pros

    Good money with nice bonuses

    Cons

    Long hours to make good money

  7. Helpful (1)

    "Horrible Communication to its Workers"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Courier in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Caviar for less than a year

    Pros

    Flexible; lucrative on the weekends only

    Cons

    Caviar has NO phone number or branch office for couriers to visit if they have problems. The only way to try to reach them is through email. However, they frequently ignored urgent emails from me, as well as my coworkers Tati and Luis. This creates a deadly formula due to their 3-strike policy. If you get 3 customer complaints, they automatically fire you. You're supposed to be given the opportunity to appeal the strikes, but the only way to do so is through the aforementioned emails, which they don't respond to half the time. So if you have two strikes and accrue another, you'll be on death row for the duration of your time at Caviar (strikes don't expire). And if you get a strike, it could take them forever to respond, which could be particularly devastating if you're on strike 3. The strike system is frequently used by customers to lie about not receiving their food, so that they can get a free meal. Also, their website went down 3/1/2020 and they never bothered to tell the couriers. So I waited 2 hours for deliveries that would never come to pass. If they had told us about the crash, we could have gone home, instead of literally waiting out in the cold in vain. Lastly, their restaurant network in Manhattan is almost non-existent, outside of Chinatown. So you won't get any meaningful amount of delivery requests in any neighborhood except Chinatown.

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  8. "The best gig food delivery service"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Courier in Oakland, CA
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Caviar for more than a year

    Pros

    They respect the independent contractor employee classification more than other gig companies in that they let you know where you are going and how much you'll be paid before you accept an order. You can reject any order but I suspect if your reject percentage goes too high it can affect the number or type of orders you get . You can use a bike, scooter or car, but a car will make you more money. If you have a bike it's best to work in SF - I recommend an electric bike or scooter. live friendly and helpful chat support. Same crappy pay of other gig companies that hovers around $18/hr (please remember you are paying for all expenses and get no employee perks). I work in the east bay, occasionally make the trek to SF. No crappy restaurants like Taco Bell, KFC etc... which is nice because those customers don't leave good tips and good chance you'll wait in a drive thru (I also work Postmates and GrubHub - they do cater to fast food).

    Cons

    Same cons as any gig job, no employee protections: paid sick, family or vacation days, no filing for unemployment, no workers comp or disability. You take all the risk. If there's no work you don't get paid. You pay for your equipment, your insurance, your gas and repairs. If you get in an accident on the job you are basically SOL. Got bought by Doordash, so far all I've noticed on the downside is they send me orders where the pick up is further (you don't get paid for how long you drive to get to the pick up, only for the distance between the restaurant and drop off location)

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  9. "Caviar seems like one of the better delivery services to work for."

    5.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Current Contractor - Courier in Portland, OR
    Recommends

    I have been working at Caviar for more than a year

    Pros

    You can actually get ahold of someone via chat if you have an issue with an order. They offer lots of bonuses during peak times and they have a pretty great app for couriers.

    Cons

    Wear and tear on car, cost of gas and sometimes I end up driving around for large chunks of time without any orders.

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  10. "Hard but rewarding work"

    4.0
    Former Contractor - Courier 
    Recommends
    Neutral Outlook

    I worked at Caviar

    Pros

    Chose your own schedule Direct Cashapp payout Good pay

    Cons

    Subpar order routing based on distance. (2 mile deliveries on bikes should just be done by cars, etc) Transition to tip-based payout leads to greater variance in day-to-day pay

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