Cengage Reviews

3.0

35% would recommend to a friend

(2,392 total reviews)
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Michael Hansen

43% approve of CEO

27% positive business outlook

Cengage has an employee rating of 3.0 out of 5 stars, based on 2,392 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Cengage employee rating is in line with the average (within 1 standard deviation) for employers within the Media and communication industry (3.7 stars).

Reviews by job title

2K reviews
2.0
13 May 2024

Proceed with caution

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Excellent place to work, great colleagues and interesting work

Cons

Senior Exec team are ruthless. Chief Exec likes to talk about the companies credo and ethics but they are constantly laying off long serving and excellent staff. Current programme ongoing to lay off editorial and production staff and replace with workers in India. They are also developing their own AI so I would suspect that will be used to justify further cuts.

1.0
21 Feb 2025

Painful, disorganised, in decline

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I used to enjoy working here, as training opportunities were provided and there was decent management

Cons

Amongst all the change, nobody seems to know what they are doing, and there is a complete lack of communication amongst departments. Systems don't work, some teams have had half of their job replaced by cheap overseas labour, profit takes precedence over individual experience. GDPR processes have been vaguely defined but are ultimely a mess, resulting in non-compliance most of the time. There are publishing schedule delays that are not communicated. Change is implemented without consultation or worry about how this might negatively impact the company and individual. Career progression doesn't exist, and training requests are rejected. Ultimately everyone is disgruntled, confused and constantly upset about how nothing seems to work. Upper management is useless. If you have other options, I strongly advise anyone reading this to not take a job at Cengage. This has been the most painful working experience of my life.

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Cengage Response
1y
Thank you for taking the time to share your feedback about your experience at Cengage Group. I understand that change can be disruptive and recognize the importance of effective communication across departments. I am sorry to hear that you have encountered several challenges and frustrations in your role. I encourage you to speak with your manager and the HR team to address some of these areas. We have invested significantly in development resources for our team in recent years and provide a number of paths for learning and development opportunities for our employees. I agree with you, it is important that individuals understand the opportunities available to them and have avenues to pursue further skills training. Regarding General Data Protection Regulation, Cengage Group is committed to complying with all global privacy laws and has made investments in both people and technology to ensure we can meet the requirements as laws change and new laws are added. Our privacy processes are designed in a certain manner due to different business models, brands, technology platforms and teams to ensure compliance with all applicable privacy laws and regulations in the regions in which Cengage Group operates. If you have any further questions about our privacy practices, please reach out to the privacy team. Best, Michael Hansen, CEO
3.0
12 Aug 2016

Sales - Cengage

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good people - very friendly and supportive Good place to start a career Great work/life balance and reasonable hours

Cons

Terrible progression - no opportunity whatsoever to progress within the company. Management had a tendency to give increasingly bullish demands with very little compensation - monetary or otherwise No flexible work arrangements Very low salary compared to others in the same industry The industry is dying and no-one will admit it - sales go down and management become worried and expectations of the staff go up which is unfair

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Glassdoor has 2,587 Cengage reviews submitted anonymously by Cengage employees. Read employee reviews and ratings on Glassdoor to decide if Cengage is right for you.