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Charles Schwab Reviews

Updated 20 October 2017
1,755 reviews

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3.6
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Charles Schwab President and Chief Executive Officer Walt Bettinger II
Walt Bettinger II
1,010 Ratings

1,755 Employee Reviews

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Pros
Cons
  • very little flexibility with scheduling due to call center requirements (in 90 reviews)

  • The work life balance that is advertised is inaccurate (in 30 reviews)

More Pros and Cons

  1. "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Charles Schwab full-time

    Pros

    Good work life balance, excellent departmental colleagues, good attitude to training and personal development and allowance for time to do so. Good people managers - managers are allowed the time to manage their team. Good salary package.

    Cons

    Tendency to put a gloss on things that is not a true representation of the facts.

    Advice to Management

    On the right track, but look under the surface shine to see what's really going on.


  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in San Francisco, CA (US)
    Current Employee - Senior Software Engineer in San Francisco, CA (US)
    Recommends
    Positive Outlook

    I have been working at Charles Schwab full-time (More than 8 years)

    Pros

    Amazing people, great work culture

    Cons

    They are downsizing in SF


  3. "Great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Team Manager | BSA/AML High-Risk Accounts in Orlando, FL (US)
    Current Employee - Senior Team Manager | BSA/AML High-Risk Accounts in Orlando, FL (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Charles Schwab full-time (More than 10 years)

    Pros

    Truly puts the client first in every aspect of the business. Great employee culture and work/life balance. Always seeking ways to better the client experience.

    Cons

    Pay could be higher across the board especially when transferring within the firm. does not embrace the work from home trend.

    Advice to Management

    Wholesale look at becoming more efficient as far as staffing levels. Embrace the newer generation and adjust the work life accordingly.


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  5. "Registered Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Charles Schwab full-time

    Pros

    Great Culture, Opportunity for positive attrition, Personal and Professional Development

    Cons

    Inbound Call Center, Mostly Customer Service Calls- only a portion being Broker calls depending on which team you are on.


  6. "Great company with a sound mission"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Consultant in Chicago, IL (US)
    Former Employee - Financial Consultant in Chicago, IL (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Charles Schwab full-time (More than 5 years)

    Pros

    Suite of managed services and other resources. I was fortunate to work with great coworkers and had a good book of clients

    Cons

    No assistant, a lot of service stuff to handle. There are service teams for support but they have no skin in the game to do well by your client. Clients have high expectations of service. Also normal corporate bureaucracy and some managers are micro-managey


  7. "Not a bad place to work at all"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Austin, TX (US)
    Former Employee - Senior Software Engineer in Austin, TX (US)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Charles Schwab full-time (Less than a year)

    Pros

    - Good work-life balance
    - Good opportunity to excel and be recognized for it. If you work hard, they will notice.
    - Compensation is very competitive, and bonuses are usually given fairly to those who earn them
    - Plenty of opportunity for advancement, if that's what you want, and lots of mentors.
    - Most in upper management really care, and want to help, and listen to and appreciate your concerns.
    - Most of my co-workers were great people, fun to work with, and very smart. Schwab is very good at hiring good people and keeping them.

    Cons

    - Managers tend to have one foot out the door as soon as they join your team. I had a total of 6. However, 4 of them were great! 1 was OK, and 1 was bad. So, overall a positive experience, but there is that chance you'll get a Demon from Hades.
    - They claim to want to do agile, but they don't come close. They expect individual teams to do agile development in an environment where all the projects are waterfall. The money is given out once a year and comes with waterfall expectations. "Here's the money. We need a humongous list of features one year from now. Now go be agile!"
    - Most managers are great, but some managers are not great, and actively try to destroy your career. When you see that happening, don't walk away, run away fast.
    - Red tape is incredibly dense. I've never done less actual work and more bureaucracy at any company I've worked for.

    Advice to Management

    Listen more to the people at the bottom, and especially your engineers. They're mostly incredibly smart and dedicated. Don't rely on your Gallup survey, because it isn't giving you an honest picture of employee engagement. Don't expect your teams to pull off miracles when you're only hiring juniors. Senior engineers are senior for a reason. Juniors make mistakes. Either accept that or change your hiring practices.
    Finally, and this is the most important, stop paying your top-level engineers to do countless hours of paperwork. It's a huge waste of money and a drain on morale.


  8. "Excellent learning, education, training, benefits and team environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Phoenix, AZ (US)
    Former Employee - Customer Service Representative in Phoenix, AZ (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Charles Schwab full-time (More than a year)

    Pros

    Working directly with clientele and FA to provide financial, banking, and brokerage services empowering financial freedom for future security, growth and retirement freedom.

    Cons

    Management was awesome except for a few micro managers which you will find all walks of life. This creates a top heavy payroll which could be changed by having management keep responsibilities that the team that they manage perform everyday.

    Advice to Management

    Keep empowering and delegating employees with the freedom to provide brokerage and financial needs.


  9. "Great place to work - always reinventing the industry."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Charles Schwab full-time

    Pros

    Great people and corporate values.

    Cons

    Most IT jobs are moving out of California.


  10. "IDT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IDT in Lone Tree, CO (US)
    Former Employee - IDT in Lone Tree, CO (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Charles Schwab full-time (More than a year)

    Pros

    Great company, culture and training.

    Cons

    I can't think of anything


  11. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Lone Tree, CO (US)
    Current Employee - Operations Manager in Lone Tree, CO (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Charles Schwab full-time (More than 8 years)

    Pros

    Fast growth in Lone Tree creates opportunity to learn and move up. Good way of getting Series 7 and learning about the industry, especially since Schwab covers all aspects of trading.

    Cons

    Pay seems to be on the lower end compared to other firms in Denver.

    Advice to Management

    Turnover is very high starting out at Schwab, they should look to increase pay for entry level or create new pay grades to try to keep reps.


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