Charles Tyrwhitt Reviews

Updated 17 Sep 2020

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4.1
83%
Recommend to a Friend
90%
Approve of CEO
Charles Tyrwhitt CEO Luke Kingsnorth (no image)
Luke Kingsnorth
13 Ratings
Pros
Cons
  • "Hard to get better pay, long hours and late shifts(in 6 reviews)

  • "No training given in order to develop(in 6 reviews)

More Pros and Cons
  1. "Lovely Place to Work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Assistant in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Charles Tyrwhitt part-time

    Pros

    Friendly atmosphere Good support network Emphasises teamwork

    Cons

    Can be very tiring Demanding and stressful at times

  2. COVID-19

    "Great place to work."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - IT Infrastructure Engineer in Southwark, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Charles Tyrwhitt full-time for less than a year

    Pros

    - Great location A spacious office over looking the River Thames by London Bridge, a stones throw away from the station. - Very competitive salary - Great management, directors, and SLT (Senior Leadership Team) Once a month, schedule allowing, one of the founders of Charles Tyrwhitt would come in to meet all of the new hires, go around the table asking of their work history and ambitions, and then tell the story of how CT began and then invite those new hires to socialise, ask questions, and have a drink in the lunch area over looking the Thames. - Social Committee Office video games night with food and drink Office fitness classes (Proceeds to charity) Lunch time runs Lunch time walks After work runs 5 a side league football team Morning wellness/relaxation sessions Thirsty Thursday: last thurs of every month, an update on trading with the CFO, CEO, and drinks all round. etc - Very collaborative A company where departments/teams actually work together to get things done right! Oh! and 50% off clothing! The work ethic is reflected in how well personnel are treated. Most people are happy to be there and it shows in the quality of their work. Personnel aren't expected to stay late for no reason, or because of the perks. People do great work during office hours and that's good for everyone.

    Cons

    Due to Covid, some of the above may have been affected but, as soon as things return to normal, I'm sure all of the great stuff will too!

    Continue reading

  3. "Sales Assistant"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retail Sales Assistant in London, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Charles Tyrwhitt part-time for more than a year

    Pros

    Flexible working, Friendly team, Uniform Choice.

    Cons

    Sometimes there were slow days where you were just waiting for customers to come in but that's retail.

  4. "Pretty good"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Associate/Key Holder in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Charles Tyrwhitt full-time for more than a year

    Pros

    Get to work with great people

    Cons

    Some team leaders don’t help with progression and it can get frustrating

    Charles Tyrwhitt Response

    Employee Engagement and Communications Manager

    Hello Tyrwhitteer, Thanks for dropping in to leave a review. We’re pleased to see that you’d recommend working here and that you approve of our CEO, we think he’s great too! To your comment on progression, it’s saddening to hear your feedback on your team leaders, as we believe as a business we are truly committed to creating a culture where everybody wants, and is able, to be their best. Developing our colleagues is extremely important to us and we champion internal progression as often as we can. If this is something you’d like to discuss further we would urge you to speak to your Store Manager or Area Manager. Feedback,, as they say, is a gift and we'd love to know how we can turn your 'pretty good' into 'very good!' It’s no secret that we’re all going through a particularly tough period at the moment, (and our furloughed retail teams are no exception), but we very much hope things will return to a ‘new normal’ soon and we can return to what we do best, helping our Tyrwhitteers develop and succeed in their roles. Thank you for sticking with us All the best CT

  5. "Great Company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Southwark, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Charles Tyrwhitt full-time for more than a year

    Pros

    Great company to work for.

    Cons

    Market can vary leading to quiet sales periods

    Charles Tyrwhitt Response

    Employee Engagement and Communications Manager

    Hello there ex-colleague, Thanks for taking the time to stop by and a leave a review. We're so pleased you enjoyed working at CT :) All the best Team CT

  6. "Horrible"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in London, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Charles Tyrwhitt full-time for more than 3 years

    Pros

    CEO himself is nice and they sure know how to throw great staff parties!!!!

    Cons

    Team leaders do not care about your progression, they only care about money!! Staff moral is extremely low and you get very little recognition.

    Continue reading

    Charles Tyrwhitt Response

    Employee Engagement and Communications Manager

    Dear Former Employee, Thank you for taking the time to leave us a review, although we can’t pretend it made for pleasant reading. It’s saddening to hear that you wouldn’t recommend CT to others as we truly believe that this is a great place to work. We are however pleased that you approve of our CEO and that you enjoyed attending our parties. We agree they are always a fantastic celebration and an opportunity for our hard working teams to unwind at key points in the year. The role of a team leader at CT is to create a positive team environment, coach CSRs on all aspects of contact handling and motivate their team by setting clear targets. We take allegations of bullying very seriously and sadly as you’re no longer with us, we can only say that if you indeed felt this strongly then we wish you’d spoken to somebody during your time here so we could have investigated further. To our knowledge, at no point have any allegations of this nature been made in the contact centre. CT takes pride in encouraging progression and promotion from within the business. Ensuring our people feel valued and have the opportunity to develop within their roles is a fundamental part of our team ethos and approach. It saddens us to hear that you didn’t feel this way during your time here and it’s clear that you were frustrated. A change to our promotional structure for Customer Service Representative Colleagues was introduced in April 2018. It is regularly reviewed and changes are made as a direct result of team feedback. This progression programme is a detailed and transparent framework which puts the ownership for progression in the hands of Customer Service representatives. It defines the skills and behaviours that colleagues need to demonstrate to be promoted and everyone is able to apply. We are confident that the process is fair and ensures that all successful applicants are delivering excellence within their roles. We wish you the very best for the future Team CT

  7. "Fantastic company to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Charles Tyrwhitt full-time

    Pros

    Inspirational company with a focus on engaging with their team. Really care about how we feel and are always seeking ways to support us

    Cons

    Generally extremely happy, however due to size of company can be a while waiting for new opportunities and openings.

    Charles Tyrwhitt Response

    Employee Engagement and Communications Manager

    Hello there Tyrwhitteer, Thanks for dropping in and leaving us a lovely 5* review! We're delighted to hear that you're enjoying your time with us. As you rightly say, our people are at the centre of everything we do. Without our Tyrwhitteers, there would be no Charles Tyrwhitt! We're all going through some testing times at the moment, so thank you for standing by us. It's great to have you on-board :) All the best Team CT

  8. "Good fun environment"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Charles Tyrwhitt part-time for more than a year

    Pros

    Great team Opportunities to progress within your role to team leader or supervisor

    Cons

    Lot of bureaucracy Policy system may not be the best some customers clearly abused it. Which was sometimes not seen by managers higher up.

    Charles Tyrwhitt Response

    Employee Engagement and Communications Manager

    Hello ex-colleague, Thank you for your review. It seems like on the most part you enjoyed your time working with us, so we're sad to see you go! Wishing you all the best for the future Team CT

  9. "Good, but it could be so much better"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Charles Tyrwhitt full-time for more than 3 years

    Pros

    People are great, they gather a lot of money for charity (The Prince's Trust).

    Cons

    Progression is slow and training is provided only for the tasks you are expected to do, and not to develop the employee in a broader way.

    Continue reading

    Charles Tyrwhitt Response

    Employee Engagement and Communications Manager

    Hello Tyrwhitteer, Thanks for taking the time to leave us a review. On the most part it sounds like you’ve enjoyed your time with CT. We’re incredibly proud of our culture and giving back to charitable causes, so it’s really great to see that you’ve called this out. On the topic of culture, we’re saddened to read your comments on developing your skills and passions as we are truly committed to creating a culture where everybody wants, and is able, to be their best. Developing our colleagues is extremely important to us and we champion internal progression as often as we can. Our talent management practices ensure that those showing promise are given the support and opportunities required to develop their careers here. To your point on flexible working, it is certainly something we embrace, however a standard approach can sometimes be harder to implement due to the nature of a colleague’s role, and their ability to work remotely. We will certainly take your comments on board though and look to make changes where we can. If you’re comfortable doing so, please do get in touch with your HR people partner, and they will be happy to investigate your needs further. Thank you once again for your review Best Wishes Team CT

  10. "Management"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in London, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Charles Tyrwhitt full-time for more than a year

    Pros

    Thirsty Thursdays - briefing once a month for 1 hour. Free alcohol and snacks Free fruit every Wednesday Free coffee

    Cons

    Management don’t take changes aboard Work load is not distributed fairly Don’t care about long term employees - just a number that’s why everyone is leaving No change to progress career wise - no promotions to senior, team leader etc just forget it

    Charles Tyrwhitt Response

    Employee Engagement and Communications Manager

    Dear Former Employee, Thank you for taking the time to leave us a review. We’re saddened to hear that you wouldn’t recommend CT to others as we truly believe that this is a great place to work. To address your point on change, we believe that innovation and positive change are a fundamental part of our culture and we regularly encourage feedback from our colleagues through a number of different channels, including our bi-annual Best Companies Survey. This feedback allows us to continuously make meaningful improvement, and maintain an honest, open and transparent culture. It’s important to note that workload distribution within our Contact Centre is driven first and foremost by customer demand. There are of course other variables such as time of day, volume of workload and the contact channel etc. that is also considered. Therefore an individual’s workload is determined based on their skill set and their shift in relation to us meeting that customer demand. This ensures that our valued customers receive the very best service possible when they contact us. CT takes pride in encouraging progression and promotion from within the business. A change to our promotional structure for Customer Service Representative Colleagues was introduced in April 2018. It was reviewed and changed as a direct result of team feedback. This progression programme is a detailed and transparent framework which puts the ownership for progression in the hands of Customer Service representatives. It defines the skills and behaviours that colleagues need to demonstrate to be promoted and everyone is able to apply. We are confident that the process is fair and ensures that all successful applicants are delivering excellence within their roles. We wish you the very best for the future and thank you once again for taking the time to leave a review. Team CT

Found 89 reviews