Charter Communications Reviews | Glassdoor.co.uk

Charter Communications Reviews

Updated 25 Jun 2019

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Found 1352 reviews

2.6
StarStarStarStarStar
Rating TrendsRating Trends
36%
Recommend to a Friend
41%
Approve of CEO
Charter Communications CEO Thomas M. Rutledge
Thomas M. Rutledge
567 Ratings
Pros
Cons
  • "Upper management can be overbearing(in 64 reviews)

  • "Prices are too high for cable, angry customers(in 54 reviews)

More Pros and Cons
  1. "Great benefits; not employee focused"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director in Stamford, CT
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Charter Communications full-time for more than 3 years

    Pros

    Charter is a stable, and growing company. They offer competitive salaries and good benefits.

    Cons

    Senior Management discourages collaboration between departments and in fact seems to encourage working in silos. They do nothing to boost morale. There is no working from home, no Summer Fridays, and minimal holidays. They expect 110% from their employees but offer any ways of thanks in return.

    Charter Communications2019-06-25
  2. "Fun Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Field Technician in Rochester, NY
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Charter Communications full-time for more than a year

    Pros

    Work by yourself, great training program, career advancement and education opportunities, meet many new people, company provides all tools, optional overtime, help is never far away, lots of useful diagnostic and work management tools/online apps, good benefits, lots of vacation time, everyone looks out for one another, management is pretty hands-off unless you screw up big time

    Cons

    Constantly changing policies, digital equipment is often buggy/faulty, long hold times (30+ mins) for technician support/dispatch on certain days, obscure performance metrics system, long travel time between jobs negatively affects performance metrics, occasional rude/annoying customers, call center reps schedule truck roll for problems that can be fixed over phone, other techs steal tools/equipment that you ordered,...

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    Charter Communications2019-06-24
  3. "Decent Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Technical Support in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Charter Communications full-time for more than 3 years

    Pros

    great coworkers, good benefits, decent work-life balance

    Cons

    Management through fear, angry customers, work can be grueling.

    Advice to Management

    You are not given the tools and training needed to do your job. It can be very difficult to get help when you need it. Very much sink or swim. Management will always find ways to blame YOU for any issue you come to them with, if you can even get a hold of a supervisor. Not sure where they always seemed to disappear to. I loved my coworkers and got to learn a lot of new things and got to meet a lot of interesting people....

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    Charter Communications2019-06-24
  4. "Don't waste your time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Offline Representative in Staten Island, NY
    Doesn't Recommend
    Disapproves of CEO

    I worked at Charter Communications full-time for more than a year

    Pros

    Free cable, internet and telephone.

    Cons

    Small cubicles, freezing temps inside office, and no career growth.

    Advice to Management

    Get a local HR person on site more often.

    Charter Communications2019-06-15
  5. Helpful (1)

    "Great company horrible department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Billing Agent in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Charter Communications full-time for less than a year

    Pros

    Orientation is wonderful. You feel like first class until training is over and you’re treated as a child.

    Cons

    Management walks up and down to aisle to inspect you like cattle. They aren’t very collaborative even though there is a committee liaison between staff and leadership. We’ve asked for resume building career even but are given coloring books for kiddie like events such as pretzel day, coloring books are given out etc. many of the males in leadership are very handsy and inappropriate. High turnover rate due to extreme call...

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    Advice to Management

    Promote someone who has knowledge. There needs to be more grooming. Advancement means they allow you to take new hires on the tour of the building but knowledgeable and skills are what agents desperately need and want to make them marketable

    Charter Communications2019-06-04
  6. Helpful (3)

    "Good benefits, not a good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Enterprise Sales in Syracuse, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Charter Communications full-time for more than 5 years

    Pros

    Employee benefits including 401k, free cable services.

    Cons

    Management is dragging the company down and has ruined what was a good company. under Time Warner Cable. Despite a solid team supporting your projects at your local level, there is no urgency to address OR correct deficiencies and problems from management resulting in unhappy clients and lost sales opportunities. Management has shifted sales objectives that not pit different sales groups against each other for the same...

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    Advice to Management

    Listen to the people working at the ground level to understand what is and what is not working. Value your employees and provide leadership that will allow for growth and opportunities within the company. We are people not numbers on a spreadsheet.

    Charter Communications2019-06-07
  7. "Stay away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Maitland, FL
    Doesn't Recommend
    No Opinion of CEO

    I worked at Charter Communications full-time for less than a year

    Pros

    Discounted company internet, phone and cable services

    Cons

    Back stabbing members of management

    Advice to Management

    Open your eyes and manage in a professional manner

    Charter Communications2019-06-22
  8. Helpful (1)

    "Poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Warehouse Worker in Lincoln, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Charter Communications full-time for more than 8 years

    Pros

    Mostly nice people. Fair benefits.

    Cons

    Crappy pay and really crappy management.

    Advice to Management

    Listen to everyone, not just the ones that kiss your touche.

    Charter Communications2019-06-13
  9. Helpful (5)

    "It's a mess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Manager in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Charter Communications full-time for more than a year

    Pros

    Good to very good salary and benefits. A lot of new Denver office spaces and gear. A lot of TLC from the vendors (very spoiled by them).

    Cons

    The higher up in the management chain, the more fighting, disorganization, and lack of consistent direction. There are a lot of people just walking around and going through the motions without really making any changes, unifying the merged companies or simplifying life. They come in, get paid, don't have to work very hard, then go home. HR/recruiting is a slow burn mess...I had call backs AFTER I was hired.

    Advice to Management

    knock some heads together at the highest levels (EVP AE, VO, Ops, IT, etc.) and get everyone on the same team, working for the same revenue goals and push for increased efficiency, decreased complexity, with an emphasis on the customers that feed the pig.

    Charter Communications2019-05-16
  10. Helpful (1)

    "Worst culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Network Engineer in Chesterfield, MO
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Charter Communications full-time for more than 5 years

    Pros

    Pay and benefits and that's about it reallu

    Cons

    The employees and lack of management and training not to mention their backwards thinking compared to the new culture of America that's grow up ng they are behind the times

    Charter Communications2019-06-12
Found 1352 reviews