Cigna Reviews | Glassdoor.co.uk

Glassdoor uses cookies to improve your site experience. By continuing, you agree to our use of cookies. OK | Learn More

Cigna Reviews

Updated 20 October 2017
1,546 reviews

Filter

Filter

Full-timePart-time

3.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Cigna President and CEO David Cordani
David Cordani
770 Ratings

1,546 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
More Pros and Cons

  1. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Greenock, Scotland
    Former Employee - Administrative Assistant in Greenock, Scotland
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Cigna (Less than a year)

    Pros

    Salary good, enjoyed my time there. Room for promotion, good people working with. Very big office, good networking

    Cons

    Some of the managers can be a bit aggressive at times very strict, having to be at your desk and ready for 9 pm start, get a bit annoyed if on the telephone for too long speaking to customers

    Advice to Management

    None


  2. "creative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Cigna full-time

    Pros

    There are good industry names and projects to be associated with

    Cons

    long hours, bad pay


  3. "Worst place I've ever worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Greenock, Scotland
    Current Employee - Customer Service in Greenock, Scotland
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Cigna full-time (More than a year)

    Pros

    You get an hour lunch, free medical and dental cover

    Cons

    There's far too many to go into. Shifts, management, salaries,

    Advice to Management

    Learn the job your getting paid for. Actually listen to your staff


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "All good"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great place to work. Good employee satisfaction.

    Cons

    Should be structured better. Rest all is good.


  6. "A review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Flexible, Challenging, responsibility, ownership, good for career

    Cons

    under resourced, old systems, sometimes disorganised


  7. "Sales Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Glasgow, Scotland
    Current Employee - Sales Representative in Glasgow, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cigna full-time (More than 3 years)

    Pros

    Fantastic Introductory Sales Account Manager Position. Great Sales Support, Knowledge and fantastic atmosphere

    Cons

    Definitely has a glass ceiling on progression and management. Salaries and income also capped at a certain level.

    Advice to Management

    Please don't keep having the same conversations all the time with experienced staff, Try to help develop people individually and make errors and mistakes when learning less personal.


  8. "Benefit Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Greenock, Scotland
    Current Employee - Anonymous Employee in Greenock, Scotland
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Cigna full-time (More than a year)

    Pros

    They do look after their employees, with good private health insurance and pension plan.

    Cons

    Salaries are a joke, way too low. You have to keep making friends and trying to please bosses to try for a promotion, no matter if you're competent for the job or not

    Advice to Management

    Try and consider candidates fairly for promotions and let people effectively get ahead in their careers.


  9. "One of the better call centres"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Processor Associate in Greenock, Scotland
    Former Employee - Claims Processor Associate in Greenock, Scotland
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Cigna full-time (More than a year)

    Pros

    Friendly staff and great, supportive management. Very good training offered for different aspects of role. Strong health insurance benefits as well as dental insurance benefits.

    Cons

    Call centre work always highly stressful and feeling of being "under constant surveillance". Callers frequently angry and agitated. Not enough staff to properly cover workload. Mandatory overtime sometimes expected - "guilted" into performing it.

    Advice to Management

    Management at my particular branch was very strong - fought for needs of workers, trying to get more staff to properly cover workload. Try to advise your higher ups that a high stress/low pay job leads to high turnover (several left during my tenure, including myself).


  10. "Project Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Analyst in Glasgow, Scotland
    Former Employee - Project Analyst in Glasgow, Scotland
    Recommends
    Positive Outlook

    I worked at Cigna full-time (More than 10 years)

    Pros

    Lean trained, proved track record of service improvement and management

    Cons

    Salary is not competitive for job role


  11. Helpful (4)

    "Unimpressed and uninspired work force lead by inexperienced management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Benefit Analyst in Greenock, Scotland
    Former Employee - Benefit Analyst in Greenock, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cigna full-time (More than a year)

    Pros

    Great benefits such as healthcare/ dental, social events organised regularly and incentivised overtime, flexible shifts to suit work/ life balance.

    Cons

    Inexperienced management team lead to procedural mistakes within corporate business, long hours required to achieve decent salary as basic is paid at less than market rate, which is openly discussed.

    Advice to Management

    Within corporate business proper training and support is required for all members of staff to ensure the business is ran efficiently.


Showing 1,546 of 1,648 reviews
Reset Filters