Citizens Employee Reviews about "good benefits"

Updated 9 Dec 2020

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3.5
65%
Recommend to a Friend
83%
Approve of CEO
Citizens CEO Bruce Van Saun
Bruce Van Saun
946 Ratings
Pros
Cons
  • "Sales goals outdated technology, lack of operational focus(in 120 reviews)

  • "Upper Management sometimes disconnect with what retail life really looks like(in 112 reviews)

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Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "good benefits"

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  1. "Good place to work"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Owner in Johnston, RI
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Citizens full-time for more than 5 years

    Pros

    Good benefits, supportive of the community, ability to work remote, great facilities.

    Cons

    Management changes vision often which leads to confusion and uncertainty, lots of politics.

    Citizens Response

    December 16, 2020

    Thanks for taking the time to write a review and for over 5 years of service with us! We're glad you appreciate our benefits. We believe in offering benefits and programs that support our colleagues personally and professionally.

  2. "Okay"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Financial Planner in Danvers, MA
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Citizens full-time

    Pros

    Great people good benefits flexibility of schedule

    Cons

    Sales and bank centric culture, do not care about their employees or customers.

    Citizens Response

    December 8, 2020

    Thanks for taking the time to post a review. We're happy to hear you enjoyed the community of people you worked with, it really is such an important part of the job. Best of luck in your future endeavors.


  3. COVID-19

    "GREAT entry position into the industry"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Mortgage Loan Processor 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Citizens full-time for less than a year

    Pros

    - company cares about its employees - pretty good benefits - Hard work doesnt go un noticed - Learning a lot about the industry

    Cons

    - Not everyone is on same page at different departments - unrealistic expectations set for borrowers - often the punching bag for both internal people and annoyed borrowers - training was very quick (covid 19)

    Continue reading

    Citizens Response

    October 6, 2020

    Thanks for your review! We're lucky to have such an amazing colleague like yourself aboard. Keep up the amazing work!

  4. "Great place to work"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Teller 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Citizens part-time for less than a year

    Pros

    Good benefits and incentives provided

    Cons

    Management is not motivating employees

  5. Helpful (1)

    "Citizens bank is an OK company"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Johnston, RI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Citizens full-time for more than a year

    Pros

    Good benefits, pto and a lot of overtime

    Cons

    Stressful calls, horrible systems, horrible app and no work/life balance.

    Continue reading
  6. "Overall a good company, but not perfect"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Property Service Representative in Johnston, RI
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Citizens full-time for more than 10 years

    Pros

    good benefits with smart leadership

    Cons

    Too many administrative hurdles and tight pursestrings

    Citizens Response

    September 2, 2020Project Manager

    Thanks for taking the time to write a review...and for being part of the Citizens family for more than 10 years! We're glad you appreciate our benefits and leadership — keeping our colleagues safe, healthy and energized is key for us. Keep up the great work!

  7. "Okay"

    4.0
    Current Employee - Anonymous Employee 

    I have been working at Citizens full-time

    Pros

    Good benefits, good retirement plans

    Cons

    Too much work for pay

    Citizens Response

    August 30, 2020Project Manager

    We appreciate you posting a review. Thanks for being a great Citizen!

  8. "Pays the Bills...sort of"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Universal Banker 
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I have been working at Citizens full-time for more than a year

    Pros

    The hours are nice and there are good benefits. I like the networking opportunities that Citizens has given me.

    Cons

    There are strict sales expectations. This causes tension among coworkers.

  9. "A Great Place to Work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Home Mortgage Analyst Specialist in Glen Allen, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens full-time for less than a year

    Pros

    A great bank to work for that is very involved in the communities where it operates. Good upper management. Great fellow employees. Good benefits.

    Cons

    Outdated technology and computer equipment.

    Continue reading

    Citizens Response

    January 8, 2020Project Manager

    Thanks for sharing your feedback. Great to hear you enjoy working at Citizens, and that you're feeling involved in the community in Glen Allen! Know that we're also actively taking steps to update our legacy systems to modernize our work environment and simplify our processes even more. We hope you had a terrific New Year!

  10. "Slow days"

    2.0
    Former Employee - Licensed Relationship Banker 

    I worked at Citizens full-time

    Pros

    Good benefits. Easy job

    Cons

    Boring, days took forever to get through. There’s really no challenge presented or any mental stimulation

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