Cloudreach Csd Reviews

Updated 20 Nov 2019

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2.9
45%
Recommend to a Friend
Cloudreach President and COO Brooks Borcherding
Brooks Borcherding
0 Rating
  1. Helpful (5)

    "I Love This Company."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Csd 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cloudreach full-time for more than a year

    Pros

    In my 24 year career, I've never before worked at a place where management is more engaged, more transparent, or tries harder than at Cloudreach. Sure, it's not perfect, but welcome to the real world. In my time here so far, I've worked on several really cool projects for clients, and the people I work with are smart and they care about me and care about doing great work. There is a love of engineering and technology, and my colleagues are constantly innovating in the work we get to deliver. Management has a clear strategy for the company, and the mission is about making other people great and doing it with technology. When my former colleagues talk about their jobs elsewhere and I talk about mine, they are jealous about what it's like for me at Cloudreach.

    Cons

    This is my first time on this site and I so surprised to read negative reviews, that I felt compelled to write something about my experience, because it is nothing like I read here. It's not a perfect company, but I've worked at enough places to know that no company is perfect.

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    Cloudreach Response

    October 23, 2019

    Thank you for taking the time to share your kind words!

  2. Helpful (16)

    "Horrible leadership and acquisitions"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Csd 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cloudreach full-time for more than a year

    Pros

    - Great people to work with - Work life balance is good - Cloudy lunches were great

    Cons

    - Leadership was very bad - Managers did not help you grow - Poor compensation When your managers and leaders are "party boys" who do not know how to lead and get drunk more than they give feedback there is an issue. Leaders tried to deflect issues to anyone but themselves.

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  3. Helpful (14)

    "Unfortunately it's going down the water"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Csd 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Cloudreach full-time for more than a year

    Pros

    Current benefits: - unlimited holiday - remote work - smart colleagues (those who has not left yet) - cloudy lunch - option to travel - still a lot of opportunities

    Cons

    - chaos in the project management - chaotic resourcing management - fast growth allowed to lower skill level bar too much Leadership keep asking for feedback but when people have questions, answers are very broad, political and blurry, like they are trying to avoid hurting someone's feelings. After onboarding of new CEO, everything has become way more political, and communication changed from plain simple English (which was easy to understand for non-native speakers) to corporate meaningless rubbish which no-one cares about. As time goes by it feels like more and more people are afraid to take ownership and being accountable about what's happening. Culture is disappearing because cultural leaders are leaving due to lack of support and motivation. Newcomers cannot see this because they do not understand what's missing. Nothing will change, but everything is changing :) Touching people's money and benefits (in a negative way) in order to put everyone on the same level is a recipe for disaster. On top of that constant talk about transparency, but then wrapping the answers into a maze or politically correct answers with. I'll be happy to change this when I see the results if they come.

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    Cloudreach Response

    August 13, 2019General Manager NA

    Thank you for your review. We are happy to hear that you appreciate the multitude of cloudy benefits available and see loads of opportunity for yourself at Cloudreach. We recognise that as we evolve and grow at 80-100% year over year, there is always work to be done and that growth catches up with us. There are a few things you point out where we recognise there's work to be done and others where we disagree with your assessment. In terms of people’s compensation and benefits, we’ve spent significant time, effort, and resources on the People Fundamentals programme over the past year to deliver a framework that ensures we are paying competitively externally, as well as consistently internally. This past spring, the entire company took part in a benchmarking exercise using external professional market salary surveys from Radford and Mercer, during which we made crucial compensation adjustments for those who were found to be below market as a remediative action outside of our annual compensation review. As part of our Cloudy Deal (Cloudreach’s employee value proposition), we’re building out our total rewards strategy, including a full benefits review. Through our new Performance Elevation Process, we’re also establishing a regular cycle of performance, development, and recognition to support everyone to grow and develop, including mid-management and all leaders. Finally, we’re sorry to hear that you feel our communications have become less effective over time. As we’ve grown from a startup to a global company with nearly 1,000 employees in 21 locations, our communications approach is something that has needed to adapt and change with us to include many different cultures and individuals. Thank you for letting us know you prefer a more direct approach. We take all feedback seriously and will share this with leadership, as we’re always looking for suggestions on how to improve our internal communication mechanisms. Please continue sharing your thoughts, challenges, and constructive feedback with us internally, we do appreciate it. We are 100% in agreement on one thing – none of us want to lose sight of the great things we’ve always done as our company scales, so thank you again for your contribution at Cloudreach.

  4. Helpful (15)

    "Really gone downhill since I joined"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Csd 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cloudreach full-time for more than a year

    Pros

    Flexible WFH policy - Decent 401k match - Great colleagues

    Cons

    Leadership has gone downhill since the Relus acquisition. People are leaving in droves to other companies and it's not being addressed by upper management at all. Projects for Cloud Enablement have turned into Staff Aug projects, which aren't sustainable for long term business. On top of that, they don't pay market rate for the talent that they hire. Upper management has been seeing all of these problems for a while, and the smart ones have gotten out for better opportunities elsewhere. This company is more and more looking like they're going to lay everyone off and sell it in the near future.

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    Cloudreach Response

    October 28, 2019

    Thanks for the feedback. We appreciate you taking note of the awesome cloudy people who work here and benefits/perks like our flex work options and 401(k) matching program. However, as a current employee, we’re more keen to hear about the cons you mentioned, as you sound frustrated about the current climate of change in the business. We’ve had a year (actually many years, but especially in the last 3) of huge growth, and with that our smaller “start-up” business has quickly become much bigger. We hear you – Cloudreach has changed. We’ve been investing a lot of time, effort, and resources over the past year to solidify some of our business’ underlying “infrastructure” to steady our growth, but equally we want to make sure to stay true to our culture as we grow. We encourage everyone to please share your ideas on how we don’t lose sight of the great things we’ve always done as our company scales. I suspect you have some good ideas around this so we’d like to understand where you’re coming from a little better (as you can imagine, this is difficult to do over Glassdoor). Please get in touch with us using whatever internal feedback mechanism (our confidential Speak Up form, your line manager, your People Business Partner, etc.) you’re most comfortable with and we can try to work on improving the business together.

  5. Helpful (6)

    "The growing pains are still...growing"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Csd 
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Cloudreach full-time for more than a year

    Pros

    Flexible work arrangements, snacks/beer at offices, worked with some smart folks on engagements. After a few projects under your belt you can leave for better comp to a more stable company. Some unique projects (but need to be lucky to get staffed on one). TGIF was a nice touch.

    Cons

    Upon the acquisition of Relus there has been a huge uptick in staff aug projects. This has already caused burn out. Internal promotions seems to be based on tenure, not talent. The tenured cloudreachers promoted to the “Leader” roles are protective of the company and not their people. It is apparent that most of the internal promotions to “Leaders” had never proved they can be a people manager and are now just winging it and learning on the fly. I know many CSDs (like myself) had left because their line manager never had their support. - Expense payout never meets SLAs

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