Cloudreach NOC Operations Engineer Reviews | Glassdoor.co.uk

Cloudreach NOC Operations Engineer Reviews

Updated 31 Jul 2016

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Cloudreach President and COO Brooks Borcherding
Brooks Borcherding
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  1. Helpful (3)

    "NOC Operations Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    NOC Operations Engineer in Edinburgh, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cloudreach

    Pros

    NOC provides engineers with a work macbook, the office featured small pool table, foosball and company sponsored snacks&drinks.

    Cons

    Salary slightly above minimum wage with possibility of weekend and night on-call work (paid per work unit). NOC operations engineers are tasked with second line support of Cloudy infrastructure, but company was going in direction of more first line support (resetting passwords, retrieving deleted emails), which dramatically increased workload (not in a fun way). Also the direction company chose to go was to hire unpaid teenagers as work experience interns to offload some of the dull work on them. However, the training of the inters was put on shoulders of the NOC engineers. Dealing with teenagers is not fun, when performance reviews look at your support cases personally, discounting the training duties.

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    Advice to Management

    Stop hiring unprofessional interns for unpaid labour. Invest in automated systems and move away from manual tasks and first line support. Improve performance review process with clear guidelines of earning and benefits growth.

    Cloudreach2015-08-25
  2. Helpful (12)

    "Used to be good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    NOC Operations Engineer in Edinburgh, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cloudreach

    Pros

    Some investment towards personal development, relatively social place to work.

    Cons

    Cloudreach used to be a great company to work at but this started declining rapidly over the last few years when experienced employees started leaving in droves. Employees were not valued for their loyalty and certainly were not consistently respected based on their skills and the effort which they applied. Questionable promotions were made, egos too often came before technical experience and sound judgement. Aggressive personalities and biased treatment were rampant. Instances of complete lack of respect for employees' circumstances from managers. Major cultural differences existed between offices. Things have only got worse since i left as i learn from friends who remain.

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    Advice to Management

    Hire those who are motivated and treat them with the same respect that they apply to their work.

    Cloudreach2016-07-31
Found 2 reviews