Cloudreach Reviews

Updated 30 Jul 2020

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3.4
56%
Recommend to a Friend
89%
Approve of CEO
Cloudreach President and COO Brooks Borcherding
Brooks Borcherding
20 Ratings
Pros
  • "Cloudy lunch - Every Friday - The team goes out to have lunch together(in 29 reviews)

  • "Great work/life balance and flexibility(in 24 reviews)

Cons
  • "Growing pains that come with every org growing at this rate, but leadership is working hard to implement processes that help the org scale(in 19 reviews)

  • "Cloud Operations is an outrageous mess(in 17 reviews)

More Pros and Cons
  1. "Happy Employee"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Cloud Systems Developer in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cloudreach full-time for more than a year

    Pros

    Decent leadership, interesting work and opportunity

    Cons

    Rocky times in the last couple of years without a lot of certainty

  2. "Very bumpy 2019 Q3/Q4 - changes in place 2020, hopefully for the better"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Cloudreach full-time for more than a year

    Pros

    * Cloudy Lunches / Professional exams paid / Uncapped holiday * New Leaders in place for 2020 (CEO and Cloud Strategists with solid industry experience, although not consultancy) * Evidence of coherent GTM strategy underpinned by simple, effective marketing campaigns

    Cons

    The 2nd half of 2019 was very bumpy for Cloudreach - the CEO was replaced and profitability was red flagged by the PE owners. Some of the elements below shed more light; - General lack of marketing team, experience and capability with an inside out mentality favoured - Hiring spree to grow business without supporting strategy around pipeline generation. CSP partner relationships not actively managed or leveraged effectively - Limited success shifting from PS to MSP and ISV (for improved PE resale valuation) with a real lack of actual LT experience in these new areas - Sales team incentivised x3 and x5 in these new areas, ignoring PS core strength. The result, a PS pipeline with a 10 week backlog to zero over 2019 resulting in significant benchtime. - Leadership Team were hamstrung by groupthink - concensus favoured over effective decision making. Whilst the CEO has been replaced , its unfair to blame him for all the strategic shortcomings. Its fair however to say he was not strong enough to lead a large and misaligned LT. - Formalisation of career progression framework was a carcrash led by HR, who refused to listen to employee feedback. Programme constantly over-promised and under delivered, resulting in frustration and extensive resignations of many excellent technical people - Business and capacity planning was poorly done year after year, with insufficient data, relying on guesswork. - Project profitability was not understood or actively managed, due to a lack of LT experience working for a consultancy business. Projects often underscoped and over-promised by sales behaviour and lack of sales governance (deal desk introduction). Some deals would overun by 12 months or more, without robust contract protection. As a result, the inability to make a profit triggered a red light for PE owners, causing at least 10% of employees to be made redundant globally in 2019 in 3 tranches. This had an understandable knock-on effect on established talent deciding to leave the business. Hopefully 2020 will see a cementing of the great Cloudreach culture and establishment of a business people want to stay at and clients flock to for Cloud expertise.


  3. "Great people"

    3.0
    Current Employee - Cloud Engineer in Edinburgh, Scotland

    I have been working at Cloudreach full-time

    Pros

    Lots of Cloud exp & great people.

    Cons

    Lots of non-technical management making decisions.

  4. Helpful (1)

    "(Hopefully) Picking Back Up"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Engineer in Edinburgh, Scotland
    Neutral Outlook

    I have been working at Cloudreach full-time for more than a year

    Pros

    New SLT has re-inspired a deal of trust in the business that had been lost during Aaron's tenure. The honesty & directness has been appreciated.

    Cons

    Career progression varies wildly from area to area, some engines have a much easier time for promotion whereas others fight tooth and nail to have a chance for it, it feels like. Perks have been scaled back recently, the cool, quirky things which made Cloudreach Cloudreach seem to have vanished without any recognition. The pains of the company 'growing up' are also being felt, striking the line between governance and velocity is incredibly difficult and I think there's a lot that can still be done here.

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  5. "Great Company Overall"

    4.0
    Former Employee - IT Service Delivery Manager in Edinburgh, Scotland

    I worked at Cloudreach full-time for more than 5 years

    Pros

    Dynamic, Innovative, Supportive, Fun, Professional

    Cons

    rapid growth, external investment, Management Heavy

  6. "Grass is not always greener !! I am BACK!!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Consultant 
    Recommends
    Positive Outlook

    I have been working at Cloudreach full-time for more than a year

    Pros

    Working with some of the smartest people i have ever met. Flexible working Opportunity work with some of biggest companies in the world. No micro management Training and certifications paid for

    Cons

    More defined internal promotion structure

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  7. "Moving in the right direction again"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cloudreach part-time for more than a year

    Pros

    Flexible working, work/life balance New management are transparent and communicating with employees well Well compensated at a base level

    Cons

    Career progression and structured feedback is often lacking

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  8. Helpful (14)

    "From unique slowly became just another consultancy"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Cloud Architect in London, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Cloudreach full-time for more than a year

    Pros

    It can be a good opportunity to learn about cloud if you end up on the few interesting projects. There are still some talent (however attrition is high). There are some turn in the last couple of months since the renewed SLT. Communication is open and honest on the situation and the planned actions. The new senior management still has a lot to proof on the execution. They recently started to promote some positions internally. Benefits: - uncapped holiday if you can agree with your boss, PM and the customer - cloudy lunch - discounted healthcare insurance (not anything attractive ) - remote work if client agrees - online learning opportunities - related certifications covered by the company

    Cons

    The former SLT lead by Aaron Painter drove the company to a disaster ( note, the vision of becoming a software company came from the former CEO/owner Pontus and the board not from Aaron. He failed on execution but the vision had many flaws as it ignored the fact that the strength of the company are the people and their technical consultancy skills) The short term focus is on revenue and reaching 0 or at least minimal profitability which is understandable after the disaster caused by former SLT but longer term vision is blur at best or simply not defined/existing atm. It's not a market leader in the MSP space any more just another consultancy struggling to balance budget. 1. Compensation/benefits: - no regular salary/compensation reviews( you might join with a reasonable salary but it never gets reviewed) - pension scheme is not anything attractive - based on recent cost and 100% utilization focus its just a question of time when the next benefit will be taken away - 4h/wk personal development time is not guarantied any more as 100% utilization is the priority 2. People, Culture - if there was anything like Cloudreach unique culture, that's gone. - People treated really bad during the several recent layoffs last year and that has been mostly done by the new management... - it's more of a blame culture these days, not collaborative any more - attrition is still high and long time cloudreachers leaving company - Quarterlies which helped to build bond between the offices are long gone - company still struggling to eat its own dog food: internal templating, reusing artefacts, automation, tool integration is not really exists - team events are non existing 3. work - the bulk of new work are cloud landing zone, governance and migrations, which are not anything interesting for techies but good for the company revenue - it's AWS heavy consultancy(+80%). Azure and GCP is occasional. This reflects to people mentality and mindset too... 4. Career - internal promotions still occasional and there is no clear process around it. There is no internal job board. If you complain and have a good manager might get a promotion otherwise nothing happens

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    Cloudreach Response

    April 14, 2020

    Thanks for sharing your feedback. We appreciate you mentioning our brilliant people, work / life balance, interesting project work, training opportunities, etc., but also recognize the fact that – as you also mentioned – our new leadership (and the company as a whole) has a lot of work left to do. It sounds like you think so too, especially around compensation/benefits, company culture, career development, and our long-term vision. As you noted, communicating an inspiring vision that unites the business forward has historically been a challenge for us (and most companies frankly), dating back to even our founder. It’s something we’ve noticed in our employee engagement survey results, so you’re not alone in that sentiment. We will continue the “open and honest” communication (thanks for that shout) and hopefully you will see signs of the action being taken not just on the long-term vision for Cloudreach, but the other challenges you mentioned as well.

  9. Helpful (19)

    "There is no job security and career progression. Management in the UK is despicable!!"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Negative Outlook
    No Opinion of CEO

    I worked at Cloudreach

    Pros

    Unlimited holidays and Cloudy lunch on Fridays.

    Cons

    There is no pipeline, women are generally disrespected, inappropriate behaviour is condoned if account managers are making or exceeding targets. If you’re a seasoned professional this is not the place for you and if you’ve just started off in your career this environment will not provide you with the tools to succeed. There is no career or personal growth. The good employees have left and the remaining good employees continue to resign. One manager even stated that it’s easy to get rid of employees who have worked for the company under two years. Horrible place to work!! Only the people who have worked at the company for over 7 years continue to delude themselves that it’s an excellent place to work. It’s a hostile and negative work environment !!

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    Cloudreach Response

    March 27, 2020

    Hi there, Tara here (Chief People Officer at Cloudreach). Thank you for sharing your thoughts with us. We’re surprised to hear you feel women are generally disrespected, as data from our employee engagement surveys suggests otherwise. We pride ourselves on being a place where everyone can feel respected, so we take statements like this seriously. We don't tolerate disrespectful behaviour, especially from our managers who have extra responsibility to lead the culture we want. We’re committed to looking into this and making sure this is not the case. For any serious concerns like these, we encourage our people to share their specific concerns in confidence so they can be investigated – either via a member of the People team and/or our confidential Cloudreach Whistleblower Hotline.

  10. "Fantastic people, support, opportunity."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Cloud Systems Developer in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cloudreach full-time for more than a year

    Pros

    Cloudreach has a number of serious positives: * Great Engineers to learn from in all Cloud areas. * A huge focus on training, certification and Personal Development (Paid Pdev time) * Great working environments (offices, food, drink etc) * Management who listen and adapt * Great opportunity to grow professionally * A diverse and interesting client base in a wide range of business areas. * An uncanny ability to hire great people who quickly become great friends. * Uncapped Holidays

    Cons

    * Newer higher spec laptops would be great.

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