Cloudreach Reviews

Updated 12 Aug 2020

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3.4
55%
Recommend to a Friend
89%
Approve of CEO
Cloudreach President and COO Brooks Borcherding
Brooks Borcherding
20 Ratings
  1. "good place to work"

    5.0
    Current Employee - Senior Architect in New York, NY

    I have been working at Cloudreach full-time

    Pros

    a good place to work, work-life balance is great

    Cons

    good place but not during pandemic

  2. Helpful (2)

    "Very bumpy 2019 Q3/Q4 - changes in place 2020, hopefully for the better"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Cloudreach full-time for more than a year

    Pros

    * Cloudy Lunches / Professional exams paid / Uncapped holiday * New Leaders in place for 2020 (CEO and Cloud Strategists with solid industry experience, although not consultancy) * Evidence of coherent GTM strategy underpinned by simple, effective marketing campaigns

    Cons

    The 2nd half of 2019 was very bumpy for Cloudreach - the CEO was replaced and profitability was red flagged by the PE owners. Some of the elements below shed more light; - General lack of marketing team, experience and capability with an inside out mentality favoured - Hiring spree to grow business without supporting strategy around pipeline generation. CSP partner relationships not actively managed or leveraged effectively - Limited success shifting from PS to MSP and ISV (for improved PE resale valuation) with a real lack of actual LT experience in these new areas - Sales team incentivised x3 and x5 in these new areas, ignoring PS core strength. The result, a PS pipeline with a 10 week backlog to zero over 2019 resulting in significant benchtime. - Leadership Team were hamstrung by groupthink - concensus favoured over effective decision making. Whilst the CEO has been replaced , its unfair to blame him for all the strategic shortcomings. Its fair however to say he was not strong enough to lead a large and misaligned LT. - Formalisation of career progression framework was a carcrash led by HR, who refused to listen to employee feedback. Programme constantly over-promised and under delivered, resulting in frustration and extensive resignations of many excellent technical people - Business and capacity planning was poorly done year after year, with insufficient data, relying on guesswork. - Project profitability was not understood or actively managed, due to a lack of LT experience working for a consultancy business. Projects often underscoped and over-promised by sales behaviour and lack of sales governance (deal desk introduction). Some deals would overun by 12 months or more, without robust contract protection. As a result, the inability to make a profit triggered a red light for PE owners, causing at least 10% of employees to be made redundant globally in 2019 in 3 tranches. This had an understandable knock-on effect on established talent deciding to leave the business. Hopefully 2020 will see a cementing of the great Cloudreach culture and establishment of a business people want to stay at and clients flock to for Cloud expertise.


  3. "Company Review"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Partner Operations Specialist in Atlanta, GA

    I have been working at Cloudreach full-time for more than a year

    Pros

    Unlimited PTO, Work from home, Start up culture

    Cons

    Job description is not concrete

  4. "Great people"

    3.0
    Current Employee - Cloud Engineer in Edinburgh, Scotland

    I have been working at Cloudreach full-time

    Pros

    Lots of Cloud exp & great people.

    Cons

    Lots of non-technical management making decisions.

  5. Helpful (1)

    "(Hopefully) Picking Back Up"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Engineer in Edinburgh, Scotland
    Neutral Outlook

    I have been working at Cloudreach full-time for more than a year

    Pros

    New SLT has re-inspired a deal of trust in the business that had been lost during Aaron's tenure. The honesty & directness has been appreciated.

    Cons

    Career progression varies wildly from area to area, some engines have a much easier time for promotion whereas others fight tooth and nail to have a chance for it, it feels like. Perks have been scaled back recently, the cool, quirky things which made Cloudreach Cloudreach seem to have vanished without any recognition. The pains of the company 'growing up' are also being felt, striking the line between governance and velocity is incredibly difficult and I think there's a lot that can still be done here.

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  6. "Happy Employee"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Cloud Systems Developer in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cloudreach full-time for more than a year

    Pros

    Decent leadership, interesting work and opportunity

    Cons

    Rocky times in the last couple of years without a lot of certainty

  7. "Headed in the right direction but life in operations can be tough"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook

    I have been working at Cloudreach full-time

    Pros

    - Things are headed in the right direction now with clearer prioritisation and management - Great people on the team, and a fun office - Inclusive environment - Personal development time, and generally supportive of training/certifications - Uncapped holiday policy

    Cons

    Day to day work in ops can involve a lot of toil, and it's frustrating to see so many long standing issues that haven't been addressed for years because of a lack of resource. Things are definitely headed in the right direction, but a mountain of technical debt, coupled with under-resourcing and high targets from senior management mean that the road ahead is still a long and uncertain one. As a result of these things, attrition rate is quite high

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  8. "Great Company Overall"

    4.0
    Former Employee - IT Service Delivery Manager in Edinburgh, Scotland

    I worked at Cloudreach full-time for more than 5 years

    Pros

    Dynamic, Innovative, Supportive, Fun, Professional

    Cons

    rapid growth, external investment, Management Heavy

  9. "Grass is not always greener !! I am BACK!!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Consultant 
    Recommends
    Positive Outlook

    I have been working at Cloudreach full-time for more than a year

    Pros

    Working with some of the smartest people i have ever met. Flexible working Opportunity work with some of biggest companies in the world. No micro management Training and certifications paid for

    Cons

    More defined internal promotion structure

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  10. "Moving in the right direction again"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cloudreach part-time for more than a year

    Pros

    Flexible working, work/life balance New management are transparent and communicating with employees well Well compensated at a base level

    Cons

    Career progression and structured feedback is often lacking

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