Cloudreach Employee Reviews about "career progression"

Pros

Unlimited holidays Smart and fun colleagues

Cons

No career progression opportunities Chaotic processes

Pros

* Cloudy Lunches / Professional exams paid / Uncapped holiday * New Leaders in place for 2020 (CEO and Cloud Strategists with solid industry experience, although not consultancy) * Evidence of coherent GTM strategy underpinned by simple, effective marketing campaigns

Cons

The 2nd half of 2019 was very bumpy for Cloudreach - the CEO was replaced and profitability was red flagged by the PE owners. Some of the elements below shed more light; - General lack of marketing team, experience and capability with an inside out mentality favoured - Hiring spree to grow business without supporting strategy around pipeline generation. CSP partner relationships not actively managed or leveraged effectively - Limited success shifting from PS to MSP and ISV (for improved PE resale valuation) with a real lack of actual LT experience in these new areas - Sales team incentivised x3 and x5 in these new areas, ignoring PS core strength. The result, a PS pipeline with a 10 week backlog to zero over 2019 resulting in significant benchtime. - Leadership Team were hamstrung by groupthink - concensus favoured over effective decision making. Whilst the CEO has been replaced , its unfair to blame him for all the strategic shortcomings. Its fair however to say he was not strong enough to lead a large and misaligned LT. - Formalisation of career progression framework was a carcrash led by HR, who refused to listen to employee feedback. Programme constantly over-promised and under delivered, resulting in frustration and extensive resignations of many excellent technical people - Business and capacity planning was poorly done year after year, with insufficient data, relying on guesswork. - Project profitability was not understood or actively managed, due to a lack of LT experience working for a consultancy business. Projects often underscoped and over-promised by sales behaviour and lack of sales governance (deal desk introduction). Some deals would overun by 12 months or more, without robust contract protection. As a result, the inability to make a profit triggered a red light for PE owners, causing at least 10% of employees to be made redundant globally in 2019 in 3 tranches. This had an understandable knock-on effect on established talent deciding to leave the business. Hopefully 2020 will see a cementing of the great Cloudreach culture and establishment of a business people want to stay at and clients flock to for Cloud expertise.

Pros

- Work/life balance (uncapped holidays) - you get away with doing the bare minimum if you can hide it well - free swag - could provide a boost to confidence if you fall for the fake shoulder-patting

Cons

- Virtue signalling community - Continuously in breach of customer contracts and no vision to improve this - Bleeding engineers and customers - New ideas get dismissed, then months or years later are implemented after all after a major issue but you won't get any of the credit for your original suggestion. - No career progression based on technical skill, it all comes down to how friendly you get with seniors The alerting platform is unreliable, overly noisy with false positives, which has led to general "alert fatigue" with many engineers blatantly ignoring alerts coming through, not even communicating to the customers the alert came through. The same mistakes keep getting made over and over again and the platform falls over occasionally, sometimes due to a cause that was repeatedly warned about before. Engineers just "do something" which might cause a flood of additional (and unnecessary) work for others. This company was heavily invested in by Blackstone (that same Blackstone that's evicting people out of their rental homes in the US during Covid), and a few years and redundancy rounds later, it is clearly on its way to being sold off, the current CEO's track record just confirms this. Beware before accepting an offer here, as many of the Pros mentioned in reviews older than 1-2 years are not applicable anymore. A new team is being assembled in Pune, India - the reasons behind this do not need further elaborating. - Under market-average compensation

Pros

- "Cloudy Lunch" on Fridays. if you are lucky enough to avoid having someone schedule a meeting over the top of that time slot. - Some remnants of the old "Cloudy Culture" still remain

Cons

- No clear leadership direction. - Significant recent reduction in headcount; but still growing the work / customer portfolio whilst running on a bare minimum of staff. Not back-filling attrition. - No clear career progression - No bonuses / salary reviews or rises / other reward scheme - No overtime (but people are expected to work regardless)