Co-op CSA Reviews | Glassdoor.co.uk

Co-op CSA Reviews

Updated 7 Jun 2019

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Found 11 reviews

4.8
StarStarStarStarStar
Rating TrendsRating Trends
99%
Recommend to a Friend
100%
Approve of CEO
Co-op CEO Steve Murrells
Steve Murrells
3 Ratings
  1. "Fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSA in Derby, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Co-op part-time (Less than a year)

    Pros

    Made friends and fit around my schedule

    Cons

    Customers can be very rude.

    Co-op2019-02-22
  2. "Co-Op Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSA - Customer Service Associate in Tipton, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Co-op part-time for more than a year

    Pros

    Easy, friendly, decent pay, understanding company

    Cons

    not very challenging. Same repetitive shifts

    Co-op2019-06-03

    Co-op Response

    June 12, 2019

    Thanks very much for your feedback. It's great to hear that you would recommend the Co-op.

  3. "Use to be good now.its poor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - CSA in Wirral, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Co-op full-time for more than 8 years

    Pros

    Forma staff n management.fun good breaks

    Cons

    New.management are horrible and unfair.

    Advice to Management

    To be more fair

    Co-op2019-06-08
  4. Helpful (1)

    "Nice place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSA 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Co-op part-time for more than a year

    Pros

    Nice customers and staff discount

    Cons

    lack of use of local knowledge

    Co-op2018-01-30

    Co-op Response

    February 19, 2018Social Media Content Planning Manager

    Thankyou for your review. It's great to hear you'e enjoying your job at our Co-op and enjoy the benefits offered to you. ^Catherine

  5. Helpful (1)

    "Frustrating, with unnecessary challenges towards better customer service every step of the way."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - CSA in Worthing, South East England, England
    Doesn't Recommend
    Neutral Outlook

    I worked at Co-op full-time for more than 3 years

    Pros

    Reliable income - they don't expect much of you and its technically a very easy job. There are often training schemes open, even to non supervisors - I found its all very much dependent on which store you're based in.

    Cons

    Everything is plain, predictable and easy enough to deal with unless you get a bad manager/supervisor (or a pretend supervisor that acts like one but isn't paid to do the job...) that treats the workplace like their final years of high school. Attitudes of staff (at all levels) can range from delusional and down right arrogant to power hungry, stuck in the past and incredibly stubborn - and its usually these people...

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    Advice to Management

    Stop blindly accepting that retail doesn't attract the right type of employees/retail will never pay enough to attract passionate people/one of many other excuses - and take your time to nurture both your staff and the culture of your store. Careers are not things of the past, plenty of people are still looking to invest considerable years of their lives into such jobs and if you are ever going to attract the right...

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    Co-op2014-12-08
  6. "Positive, good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - CSA 
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Co-op part-time for more than a year

    Pros

    Benefits, Hours, Pay holidays good

    Cons

    No Development, Tedious training not great

    Advice to Management

    More company wide events

    Co-op2014-08-06
  7. "Inferior to Somerfield, my previous employers."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSA in Dundee, Scotland
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Co-op part-time for more than 5 years

    Pros

    Holidays, overtime if wanted and reasonably flexible

    Cons

    Under staffed, poorly paid in comparison to other supermarkets while the prices are a fair degree higher. Seem to value fair trade and animal rights, but not really considerate of worker's rights and fair treatment. For example, low hour contracts to suit business purposes, which leave some staff members struggling one month to the next.

    Advice to Management

    Value staff and staffing levels more. A happy workforce work harder and are less likely to be off work sick.

    Co-op2014-05-10
  8. "The employees I.e their members own the company and so get a share of the profits.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - CSA in London, England
    Recommends
    Positive Outlook

    I worked at Co-op part-time for more than 3 years

    Pros

    You will get 10% off most things once you have been their for 3 months. You most learn as you go along as they tell you nothing

    Cons

    They expect you to know the principles and ethics of the Co-Operative movement, but the store usually forgets that bit.

    Advice to Management

    Younger employees are worked like a horse.

    Co-op2013-06-04
  9. Helpful (1)

    "Working at the co-operative"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSA in Exeter, England
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Co-op

    Pros

    Discount on shopping, retail hours

    Cons

    No praise, under paid, no reviews on performance, open to late, high wastage on food products, bad management,

    Advice to Management

    Use some of your big profits to pay your staff more for more return business, and to keep your staff happy. More on reviews for staff performances and promotions. And to praise staff more.

    Co-op2010-09-11
  10. Helpful (2)

    "A company who's fair trade and ethical morals don't stretch to the treatment of their staff."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSA in Lezayre
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Co-op full-time for more than 3 years

    Pros

    The only positive I have of working for this company is a certain pride in the fair trade and ethical products that it sells.

    Cons

    > Senior management are simply filling a position and contribute little. > CSAs doing the work of team leaders/managers and receiving no extra pay or recognition. > Stores are FILTHY and equipment is a joke and always breaking. > No trust given to staff, checking how often we use our discount cards etc. > Poor wage in comparison to other supermarkets. > Deliveries are always late or wrong and...

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    Advice to Management

    The way things are designed to work have clearly been written by someone who does not work in that scenario, you need to spend time asking the opinions of CSAs to improve the system. You can't expect staff who are unhappy to deliver good service, it won't happen. The Co-operative needs a reboot. New stores and uniforms that staff can be proud of as well as rethinking the system and policies. It does have the potential...

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    Co-op2014-05-03
Found 11 reviews