Co-op Customer Service Team Member Reviews | Glassdoor.co.uk
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    Co-op Customer Service Team Member Reviews

    Updated 17 Jun 2019

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    Found 17 reviews

    3.8
    StarStarStarStarStar
    Rating TrendsRating Trends
    88%
    Recommend to a Friend
    100%
    Approve of CEO
    Co-op CEO Steve Murrells
    Steve Murrells
    2 Ratings

    1. "CTM"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Team Member in Ashington, North East England, England
      Recommends
      Positive Outlook
      No Opinion of CEO

      I have been working at Co-op part-time for more than 8 years

      Pros

      Discount Holidays Pay rate Family friendly

      Cons

      No room to grow in job as can’t do the hours asking

      Advice to Management

      Don’t tell someone they can’t get a job because they can’t do hours

      Co-op2019-03-13

    2. "Enjoyable experience, clear structure in place."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Team Member in Worthing, South East England, England
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Co-op part-time for more than a year

      Pros

      - There's opportunities for promotion if you have got the work ethic, commitment and desire to move up the ladder. - Enjoyed engaging with customers. - Staff were friendly.

      Cons

      - At times, it was understaffed. At many situations, there was only 2 staff in - someone at the till and a team leader/store manager on the shop floor. This made it very difficult for the store to run efficiently.

      Co-op2019-06-17
      3. Join the Co-op team
      See Our Latest Jobs

    3. "Potentially a great job"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Team Member in Plumstead, London, England
      Recommends
      Positive Outlook
      No Opinion of CEO

      I have been working at Co-op part-time (Less than a year)

      Pros

      Friendly environment, good team leaders, useful training

      Cons

      Nothing you can do about theft or shoplifting ( which can potentially be often)

      Advice to Management

      Use better headsets

      Co-op2019-04-18

    4. "Very friendly staff and customers, pay could be better for the hours."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Team Member in North Finchley, England
      Recommends
      Neutral Outlook
      No Opinion of CEO

      I have been working at Co-op part-time (Less than a year)

      Pros

      Very nice staff and management Customers for the most part are very friendly and nice ( mainly regulars) Pay is good .

      Cons

      Long hours that are often understaffed - stressful at times Breaks could be longer - only 20 mins break for working 7 hours.

      Advice to Management

      Bring up the break times,

      Co-op2019-01-27

      Co-op Response

      February 4, 2019 – .

      Thank you for your review. It's great to hear you enjoy working alongside your Co-op Colleagues, and that the pay is meeting your expectations. ^Sam

    5. "Stock replenishing"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Team Member in Kyle of Lochalsh, Scotland
      Doesn't Recommend
      No Opinion of CEO

      I worked at Co-op full-time for more than 3 years

      Pros

      Okay pay, good life experience, good holidays.

      Cons

      Poor shift patterns, rubbish contracts, very high expectations of staff for average wage.

      Co-op2018-12-16

      Co-op Response

      February 4, 2019 – .

      Thank you for your review. It's great to hear that the level of pay met your expectation, as did the annual leave available to you. I wish you the best with your future career. ^Sam

    6. "good"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Team Member in Chiswick, England
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Co-op (Less than a year)

      Pros

      good work hours Positive environment Make lots of friends Adaptable

      Cons

      Always on feet Can be tiring

      Advice to Management

      Managment are good

      Co-op2018-11-22

      Co-op Response

      November 30, 2018 – .

      Thank you for your review. It's great to hear you recommend Coop as a place to work, and that you made lots of friends during your time here. I wish you the best with your future career. ^Sam

    7. "Functioing"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Team Member 
      Recommends
      Neutral Outlook
      No Opinion of CEO

      I have been working at Co-op part-time (Less than a year)

      Pros

      The pay for someone is fantastic, one of the key reasons to stick about The staff knows how to do their job, and everything gets done The staff always tries to be helpful A good first job, gives you a lot of work experience A lot of hours, and a good overtime rate

      Cons

      Often have to figure out what you are doing by yourself Training given is absolutely limited You get told something once and are expected to know it You have to bother everyone to get autorisation, and they make little attempt at sorting it. Co-op is expected to go number one, and even if you have college they will expect you there regardless.

      Advice to Management

      Give employees more say, allow them to actually state how they are feeling Do not get annoyed about them asking for help.

      Co-op2018-11-03

      Co-op Response

      November 5, 2018 – .

      Thank you for your review. We are pleased to see that you would recommend Coop as a place to work and that you are satisfied with the level of pay on offer. ^Sam

    8. "Good"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Team Member in London, England

      I worked at Co-op part-time for more than a year

      Pros

      Flexible hours Colleagues Good pay for part-time work

      Cons

      Customers are sometimes the worst

      Co-op2018-09-30

      Co-op Response

      October 16, 2018 –

      Thankyou for your review. All the best with you future career. ^Catherine

    9. "Customer team meber"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Team Member 
      Doesn't Recommend
      Neutral Outlook
      No Opinion of CEO

      I worked at Co-op part-time for more than a year

      Pros

      Good hourly rate. 10% discount on food products with double discount days throughout the year. Time and a half rate on bank holidays.

      Cons

      The shift timings 7am-2pm, or 2pm-10pm are the most frequently set timings. Sometimes delivery turns up late or doesn't arrive, puts pressure on the next group of staff working to complete the delivery replenishment.

      Co-op2018-09-30

      Co-op Response

      October 16, 2018 – .

      Hi, thank you for your review. I'm pleased to hear that you enjoyed the 10% discount available to colleagues. All the best with your future career. ^Sam

    10. "Good starting job"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Team Member in Downton, South West England, England
      Doesn't Recommend
      Neutral Outlook
      No Opinion of CEO

      I worked at Co-op for more than a year

      Pros

      Meet new colleagues Good learning experience

      Cons

      Not great pay Shift work Dodgy contracts

      Advice to Management

      n/a

      Co-op2018-09-11
    Found 17 reviews