Convergys Employee Reviews about "work environment"

Updated 2 Sep 2020

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Found 316 of over 6K reviews

3.1
51%
Recommend to a Friend
64%
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
1,811 Ratings
Pros
  • "Work from Home job so that was a pro(in 266 reviews)

  • "Work environment is excellent, especially the infrastructure is fantastic(in 246 reviews)

  • Cons
  • "Very low pay for the work you have to do(in 136 reviews)

  • "All while upper management constantly take extra breaks or walk around the building chatting(in 109 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Reviews about "work environment"

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    1. 5.0
      Former Employee

      Great employer, awful customers

      2 Feb 2017 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice and polite managers, good team and work environment. Decent shift allotments.

      Cons

      Not always given shifts far in advance. Inflexibility with customers. Unreasonable expectations.

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    2. 3.0
      Current Employee, less than 1 year

      Pay/Benefits are good, but the polices are still very 'call center' based

      8 Oct 2013 - Technical Support Engineer in Newcastle upon Tyne, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Relaxed working environment, free coffee machine, no scheduled breaks, 1-2-1's done on time and feedback given, managers easy to approach. Will pay you for 30 minutes extra every day if you log in 15 minutes early and stay 15 minutes late

      Cons

      Although classed as a contact center, the systems are aimed at monitoring like a call center. Breaks are timed to the second, and being over by a second takes a minutes pay off you. If you are a second late logging in, in the morning you get a point, after 6 you're on a warning. Unless you want to move into people management there is no opportunity for advancement

      1 person found this review helpful
    3. 5.0
      Former Employee, more than 1 year

      systems analyst Cambridge

      1 May 2014 - Systems Analyst in Cambridge, East of England, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Cool work environment. Heavy use of C/C++ with Oracle stored procedures. Main product is Telecom rating and billing used by Tier-1 operators. Follows mature software development process and scope to learn a lot for fresh graduates because of extensive code base and chance to enhance it.

      Cons

      Salary is not highly competitive. Work gets bored after few years.

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    4. 5.0
      Current Employee, more than 1 year

      Great company

      17 Oct 2016 - Team Leader in Derry, Northern Ireland, Northern Ireland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Career progression oppertunities. Working environment Challenged on a daily basis

      Cons

      Scheduling and shift patterns unstable

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    5. 1.0
      Former Employee, more than 3 years

      No morals, no benefits, no respect

      9 Jan 2018 -  in Manchester, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Unfortunately there are no pro's for working for this company which resembles the ultimate rat-race. Please see below for cons which will detail this review

      Cons

      During my time at Convergys I was unfortunate enough to work in both Operations and Support Services - there is no positive outcome regardless of your role, the entire company runs under management split into two categories, of which I will happily detail further. - New management - external managers come into the business thinking they have it all sussed out (they are paid considerably more than internal, and generally have a mediocre background in their chosen 'field' - e.g a HR Business Partner may be working towards a CIPD but won't have obtained it, as Convergys does not follow true HR policies and instead operates under the instruction of fear). These individuals may have worked in lower level roles previously, and believe Convergys is their big break into leadership, therefore once padded and settled into their roles become heinous monsters who will drive and work employers into the ground. - Internal management - individuals who most likely started as 'Sales or Customer Service Advisors' and worked their way up the ranks when progression was (as it no longer is) Convergys' only USP. These individuals tend to operate with the mentality of a child, throwing dummies out of a pram and screaming as loud as possible until somebody listens. Nobody listens. The majority of these individuals are more interested in a heavy weekend on the town than instilling or working towards any values within a corporate environment. Next, I will discuss the two focal points of a generic Convergys site. Operations - the heart of the business, and Support Services. Operations - This is the typical entry for an individual who may be seeking employment. Most will begin their Convergys journey as a Customer Service or Sales Advisor, and it will end here. Individuals who start here, tend to end here because the job itself is so unbearable and there are no rewards or encouragement from management. The CS/SA role tends to pay around the minimum wage - meaning that Convergys is already weaker than all of it's competitors, as there really is no USP. No progression, commission is never paid (the Quality department who earn around £1 more on an hourly basis will do almost anything to strip commission from unfortunate Advisors who work on a shift-basis, and cover weekends too). There is a really bad reputation for Operations in Convergys because the people at the very bottom of the ladder aren't required to have any skill-set, and the ones that do are not recognized and ultimately leave. Expect managers and subordinates to engage in relationships, gossip to be rife, and overall culture to be the most demoralizing you will ever experience in a work environment. Support Services - Typically consisted of small teams - HR, Quality Assurance, Talent Acquisition, Training (there are more, but this is to give you a brief example). The individuals who work in SS are there to serve the needs of Operations but they usually have their own issues within their teams. - HR generally consists of robots who aren't qualified to be in HR, with most having zero empathy for the Advisor population and therefore office tittle tattle will be engaged throughout most days. Processes are put in place but changed frequently, or, ignored to suit their own needs. HR generally turn on any given department and are most prevalent in blame culture. Below is an example of how 'blame' is widespread in Support Services. HR > TA > Training. Training will generally turn on TA as they deliver the staff for onboarding purposes - and of course, the staff aren't right... but how will they be when you pay the minimum wage, or in some cases, below? - Talent Acquisition deliver volume numbers on a weekly basis, a cycle which never ends because the turnover at Convergys is the biggest problem. Individuals who work in TA tend to be miserable and argumentative. - Training - they look after individuals for a set number of initial weeks before they go into Operations. Around 20% will leave during training, if not more. The trainers generally have no experience of management, so their general appearence is one of pure stress and panic. Progression does not happen in this corporate monster, you may find yourself developing to a Senior Advisor for a very small and insulting payrise after 2-3 years in the business, but if so, this is because they don't have anybody else. The buildings are far from 'state of the art' as they may claim to be, and staff are lazy to the point where the canteen areas are pungent, and the toilets are enough for any sane, self-respecting individual to run a mile. My advice to anybody who is thinking of applying for a role in Convergys is quite simple. Don't. Regardless of your grade, or level of experience. You will rarely be paid for overtime. Your holidays will mostly be rejected. You will not earn commission. You are worth more than this, whoever you are. Do not give in, and keep searching until you find a job in which you will be nurtured, correctly trained, and most importantly - empowered. People leave managers, they don't leave jobs. Don't make the biggest mistake I ever did.

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      5 people found this review helpful
    6. 1.0
      Former Employee, less than 1 year

      Worst company I have ever worked for

      21 May 2018 - Call Center Agent in Newcastle upon Tyne, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Decent-ish money, nothing else of note

      Cons

      Everything else TLs do nothing (as already stated by other people), only met two I respected (one left before I did, the other one is there currently there in a temporary role (while one is on a leave of absence) and unlikely to stay in the role as not in the clique) Majority of LA's are useless and only in that position as they're friends of TL's and the LA's that came before them (one progressed to floorwalking and then to LA all in a few hours, was informed by his best friend who just happened to be LA, draw your own conclusions) Using useless systems that don't work properly but won't admit it and blame the shortcomings on their workforce. If you need to wait well over an hour for a computer to actually get to the desktop from the login screen that's an issue with the machine, not the agent. Run like a cult where they want everyone to drink their koolaid, and quickly filter out the people who don't, no matter how good they may be at their job Have no concern for having any work/life balance and only care about running people into the ground. Not surprised with the high turnaround of staff Management tried to give "rewards" like cheap little prizes or candy if you got a certain number of positive reviews back from customer during specific times frames, but it all just felt pathetic, childish, and completely inadequate to make up for the stress of being screamed at over the phone by dozens of customers every day. Everyone was so beaten down and worn out from dealing with angry callers all of the time. Very miserable, depressing work environment. Friends of management get good shifts, everyone else better get used to constant weekends and late shifts

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      1 person found this review helpful
    7. 5.0
      Former Employee, more than 5 years

      Cool

      7 Jul 2020 - Technical Support Specialist in Quezon City, National Capital Region, National Capital Region
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great place! Great salary. Great benefits. Nice working environment.

      Cons

      They got bought by concentrix

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    8. 4.0
      Former Employee

      Its a good experience overall

      19 Jun 2020 - Sales Associate in Alabang
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good ,management , good working environment

      Cons

      Sales quota, low salary, shifting schedule

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    9. 3.0
      Former Employee

      good

      2 Sep 2020 - Technical Support Associate in Hyderābād
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good work environment for freshers and

      Cons

      no night shift allowance No increments

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    10. 5.0
      Former Employee, more than 1 year

      Good Working Environment

      3 May 2020 - Technical Support Engineer in Cebu City
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good working environment and great people to work with.

      Cons

      I dont really have any cons for the company

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