Convergys Employee Reviews about "work environment"

Updated 3 May 2020

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3.0
46%
Recommend to a Friend
58%
Approve of CEO
Convergys President & CEO Andrea Ayers
Andrea Ayers
1,792 Ratings
Pros
Cons
  • "Convergys ran contracts like a call center(in 175 reviews)

  • "Very low pay for the work you have to do(in 136 reviews)

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Reviews about "work environment"

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  1. "Great employer, awful customers"

    5.0
    Former Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Convergys full-time

    Pros

    Nice and polite managers, good team and work environment. Decent shift allotments.

    Cons

    Not always given shifts far in advance. Inflexibility with customers. Unreasonable expectations.

    Continue reading
    Convergys2017-02-02
  2. Helpful (1)

    "Worst company I have ever worked for"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Call Center Agent in Newcastle upon Tyne, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Convergys full-time for less than a year

    Pros

    Decent-ish money, nothing else of note

    Cons

    Everything else TLs do nothing (as already stated by other people), only met two I respected (one left before I did, the other one is there currently there in a temporary role (while one is on a leave of absence) and unlikely to stay in the role as not in the clique) Majority of LA's are useless and only in that position as they're friends of TL's and the LA's that came before them (one progressed to floorwalking and then to LA all in a few hours, was informed by his best friend who just happened to be LA, draw your own conclusions) Using useless systems that don't work properly but won't admit it and blame the shortcomings on their workforce. If you need to wait well over an hour for a computer to actually get to the desktop from the login screen that's an issue with the machine, not the agent. Run like a cult where they want everyone to drink their koolaid, and quickly filter out the people who don't, no matter how good they may be at their job Have no concern for having any work/life balance and only care about running people into the ground. Not surprised with the high turnaround of staff Management tried to give "rewards" like cheap little prizes or candy if you got a certain number of positive reviews back from customer during specific times frames, but it all just felt pathetic, childish, and completely inadequate to make up for the stress of being screamed at over the phone by dozens of customers every day. Everyone was so beaten down and worn out from dealing with angry callers all of the time. Very miserable, depressing work environment. Friends of management get good shifts, everyone else better get used to constant weekends and late shifts

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    Convergys2018-05-21
  3. Helpful (5)

    "No morals, no benefits, no respect"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     in Manchester, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Convergys for more than 3 years

    Pros

    Unfortunately there are no pro's for working for this company which resembles the ultimate rat-race. Please see below for cons which will detail this review

    Cons

    During my time at Convergys I was unfortunate enough to work in both Operations and Support Services - there is no positive outcome regardless of your role, the entire company runs under management split into two categories, of which I will happily detail further. - New management - external managers come into the business thinking they have it all sussed out (they are paid considerably more than internal, and generally have a mediocre background in their chosen 'field' - e.g a HR Business Partner may be working towards a CIPD but won't have obtained it, as Convergys does not follow true HR policies and instead operates under the instruction of fear). These individuals may have worked in lower level roles previously, and believe Convergys is their big break into leadership, therefore once padded and settled into their roles become heinous monsters who will drive and work employers into the ground. - Internal management - individuals who most likely started as 'Sales or Customer Service Advisors' and worked their way up the ranks when progression was (as it no longer is) Convergys' only USP. These individuals tend to operate with the mentality of a child, throwing dummies out of a pram and screaming as loud as possible until somebody listens. Nobody listens. The majority of these individuals are more interested in a heavy weekend on the town than instilling or working towards any values within a corporate environment. Next, I will discuss the two focal points of a generic Convergys site. Operations - the heart of the business, and Support Services. Operations - This is the typical entry for an individual who may be seeking employment. Most will begin their Convergys journey as a Customer Service or Sales Advisor, and it will end here. Individuals who start here, tend to end here because the job itself is so unbearable and there are no rewards or encouragement from management. The CS/SA role tends to pay around the minimum wage - meaning that Convergys is already weaker than all of it's competitors, as there really is no USP. No progression, commission is never paid (the Quality department who earn around £1 more on an hourly basis will do almost anything to strip commission from unfortunate Advisors who work on a shift-basis, and cover weekends too). There is a really bad reputation for Operations in Convergys because the people at the very bottom of the ladder aren't required to have any skill-set, and the ones that do are not recognized and ultimately leave. Expect managers and subordinates to engage in relationships, gossip to be rife, and overall culture to be the most demoralizing you will ever experience in a work environment. Support Services - Typically consisted of small teams - HR, Quality Assurance, Talent Acquisition, Training (there are more, but this is to give you a brief example). The individuals who work in SS are there to serve the needs of Operations but they usually have their own issues within their teams. - HR generally consists of robots who aren't qualified to be in HR, with most having zero empathy for the Advisor population and therefore office tittle tattle will be engaged throughout most days. Processes are put in place but changed frequently, or, ignored to suit their own needs. HR generally turn on any given department and are most prevalent in blame culture. Below is an example of how 'blame' is widespread in Support Services. HR > TA > Training. Training will generally turn on TA as they deliver the staff for onboarding purposes - and of course, the staff aren't right... but how will they be when you pay the minimum wage, or in some cases, below? - Talent Acquisition deliver volume numbers on a weekly basis, a cycle which never ends because the turnover at Convergys is the biggest problem. Individuals who work in TA tend to be miserable and argumentative. - Training - they look after individuals for a set number of initial weeks before they go into Operations. Around 20% will leave during training, if not more. The trainers generally have no experience of management, so their general appearence is one of pure stress and panic. Progression does not happen in this corporate monster, you may find yourself developing to a Senior Advisor for a very small and insulting payrise after 2-3 years in the business, but if so, this is because they don't have anybody else. The buildings are far from 'state of the art' as they may claim to be, and staff are lazy to the point where the canteen areas are pungent, and the toilets are enough for any sane, self-respecting individual to run a mile. My advice to anybody who is thinking of applying for a role in Convergys is quite simple. Don't. Regardless of your grade, or level of experience. You will rarely be paid for overtime. Your holidays will mostly be rejected. You will not earn commission. You are worth more than this, whoever you are. Do not give in, and keep searching until you find a job in which you will be nurtured, correctly trained, and most importantly - empowered. People leave managers, they don't leave jobs. Don't make the biggest mistake I ever did.

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    Convergys2018-01-09
  4. "Great company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Leader in Derry, Northern Ireland
    Positive Outlook

    I have been working at Convergys full-time for more than a year

    Pros

    Career progression oppertunities. Working environment Challenged on a daily basis

    Cons

    Scheduling and shift patterns unstable

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    Convergys2016-10-17
  5. "systems analyst Cambridge"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Systems Analyst in Cambridge, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Convergys full-time for more than a year

    Pros

    Cool work environment. Heavy use of C/C++ with Oracle stored procedures. Main product is Telecom rating and billing used by Tier-1 operators. Follows mature software development process and scope to learn a lot for fresh graduates because of extensive code base and chance to enhance it.

    Cons

    Salary is not highly competitive. Work gets bored after few years.

    Convergys2014-05-01
  6. Helpful (1)

    "Pay/Benefits are good, but the polices are still very 'call center' based"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Engineer in Newcastle upon Tyne, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Convergys full-time for less than a year

    Pros

    Relaxed working environment, free coffee machine, no scheduled breaks, 1-2-1's done on time and feedback given, managers easy to approach. Will pay you for 30 minutes extra every day if you log in 15 minutes early and stay 15 minutes late

    Cons

    Although classed as a contact center, the systems are aimed at monitoring like a call center. Breaks are timed to the second, and being over by a second takes a minutes pay off you. If you are a second late logging in, in the morning you get a point, after 6 you're on a warning. Unless you want to move into people management there is no opportunity for advancement

    Convergys2013-10-08
  7. "Good Working Environment"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Engineer in Cebu City
    Recommends
    Positive Outlook

    I worked at Convergys full-time for more than a year

    Pros

    Good working environment and great people to work with.

    Cons

    I dont really have any cons for the company

    Convergys2020-05-04
  8. "Heavy call flow"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Engineer in Gurgaon, Haryana
    Doesn't Recommend

    I worked at Convergys full-time for less than a year

    Pros

    work environment is good high level management supportive

    Cons

    team leads are very dominating. Attrition is high very heavy call flow no work life balance Very low pay as per work pressure

    Convergys2019-11-29
  9. "Customer Service Rep"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Convergys full-time

    Pros

    Managers are supportive, training is extensive and there are enough support while you are on the floor

    Cons

    bad work environment, no assigned seats, schedule not flexible

    Convergys2019-11-09
  10. "Csa for city process in convergys/now concentrix"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - CSA - Customer Service Associate in New Delhi
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Convergys full-time for less than a year

    Pros

    working environment Colleagues some TLS are good Canteen food are 4 out 5 Buttering to management work here anybody can be supervisor Partys here are good djs and all so enjoyment is there no doubt

    Cons

    They don't show full salary in a salary slip as sometime salary come into three parts , so salary will be hard to be prove of you are changing Some HR are very slow their useless don't have any knowledge Cabs route are very stupid trasnsport is not good

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    Convergys2019-11-06
Found 312 reviews