27 Nov 2017
Good part-time job for students
Anonymous employee
Copytalk reviews about "management"
29% positive business outlook
Reviews by job title
10 reviews
11 Oct 2019
Copytalk Response
6yThank you for your honest feedback. We're glad to see that you are enjoying our relaxed environment and scheduling flexibility, but we're happy to address your complaints as well.
Hours: Every business has busy and slow seasons. When our workload is low enough, we do give people the *option* to go home early and we prioritize the existing work for our most efficient and tenured staff. If the office closes early or is closed for the weekend, it is always announced with as much advanced notice as we are capable of giving, and it is always due to one of the following three scenarios:
1. There was not enough incoming volume to accomodate weekend hours without hurting hours for the upcoming week. As that's when most people work and put in their core hours, we'd rather avoid having to ask people to go home during the week.
2. Either no one, or not nearly enough people, scheduled hours for the weekend.
3. There was a major holiday. Unless it's Christmas or Thanksgiving, closures normally also mean one or both of the previous reasons played into closing as well.
When the queue is busy, we need to make sure that we are fully staffed, so we cannot afford to stop hiring while the queue is low, especially because we cannot control turnover. We employee many students, who will find that they have to quit if their courseload is too heavy or at the end of the year when they graduate and move cities. And, like any other type of work, this job isn't for everyone, and that's okay!
Pay/breaks: If you get up to take a restroom break without being locked out, you absolutely are paid for that time. If you have questions about that, please speak with the Operations Manager in your office. As to needing more time, every manager has the ability to make exceptions to the break policy within reason and at their discretion. And while you are correct that we pay up to $13/hour, I am happy to say that many of our employees consistently make $13 each pay period. It is entirely possible and we are happy to give you the training to get there, but it's all about what you personally put into it. Again, if you need help in that area, speak with a member of your management team and we are happy to do our part to help you succeed. That's ultimately what we want. When you succeed, so do we!
Thank you again for the feedback and for your loyalty as a scribe for over a year now. I truly hope that this response was helpful for you. If you want to continue the conversation, please don't hesitate to speak with the Operations Manager in your office about how we can improve your experience working here.
24 Mar 2018
you will be running for the exit
Anonymous employee
Copytalk Response
7yThank you for your honest feedback. We're very sorry to hear that you had a negative experience working with us and that you were dissatisfied with the break policy, pay, and call quality. Let's discuss those issues.
Break policy: Every manager is allowed to make exceptions on the break policy at their discretion and within reason. The flexible scheduling you mentioned as a pro allows for you to build a schedule that works around your need for restroom breaks or downtime. You can schedule breaks as needed.
Pay: Upon hiring, every employee has the ability to see our transparent, straight-forward compensation policy as well as their own stats, so that they know every step they need to take to make up to $13/hour. We want you to succeed and hit your maximum pay per hour because that also means that you are a productive scribe.
Call quality: There is some variance in the dictation and audio quality with each call, but we routinely perform audits to determine which customers need follow-up about the quality of their calls. We welcome that kind of feedback from scribes, so that we can investigate further.
2 Dec 2019
Copytalk Response
6yThank you for the stellar feedback!! We are so very pleased that you enjoyed so many things from your time working in our Athens, Georgia office, from the management team there to the production-based pay, flexible schedule, and the general office culture! You are so right that while studying up on your financial jargon isn't necessary to do, it helps. That's great advice, thank you! And with the potential for pain the hands from typing, each office has begun posting up charts with various stretches that can be done to ease or prevent any discomfort caused by typing or sitting at desk. We also allow for and encourage people to take breaks throughout their shift to give themselves a rest, a stretch, etc! Once again, thank you for this feedback. We wish you a wonderful holiday season and an awesome 2020!
20 Sept 2018
Coming back to rephrase my last post after Copytalk responded to me
Anonymous employee
Copytalk Response
7yThanks for your honest feedback. We’re very sorry that your tenure with Copytalk Business Services left you with such a negative view of the company, and we want to address the issues you’ve brought up.
- Hours and bodily discomfort: We encourage people to start small with their daily hours, and the minimum 16 hours per week requirement accommodates this. Many people find that with time they can comfortably work up to 8 hours in a day with breaks, and others do not. We started out the new year holding meetings in each office to get constructive feedback and fresh ideas from all of the employees on how we can make optimize the offices and the job in general. Comfortable stations and equipment was one thing that was brought up and has since been addressed. We have replaced outdated chairs with a newer model, as tested by the Gainesville office for comfort. We also have added ways to adjust certain stations to varying heights, all the way up to being a standing desk, for those who struggle with our normal station heights. For full-time employees, benefits packages are offered after a year of employment, assisting with your suggestion of seeing a doctor.
- Contact info: You can always reach out to a member of management to discuss your grievances further, but it depends on which office you are trying to reach. To reach the Gainesville management team, email gnvoffice@copytalk.com. For the Athens facility, athoffice@copytalk.com. For Tallahassee, tlhoffice@copytalk.com. For the Sarasota office, srqoffice@copytalk.com
- Break policy: There is room for leniency with the break policy within reason, so each Operations Supervisor has the ability to make exceptions at their discretion on a case by case basis.
- Compensation policy: You have the ability to make up to $13/hour, so a good deal more than an extra $0.25 or $0.50 more. However, the work has to be put in to improve performance stats and stay on top of scheduled hours.
We care about our employees in each office, and we’re doing whatever is in our power to make improvements and changes that benefit everyone. We’re sorry if you had the opposite impression from your time with us and are open to discussing it further over email.
