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Costa Coffee Reviews

Updated 10 November 2017
420 reviews

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3.1
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Costa Coffee CEO Dominic Paul
Dominic Paul
23 Ratings

420 Employee Reviews

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Pros
  • Pay is pretty good, you get free drinks on shift and 50% off food (in 21 reviews)

  • Free drinks, loads of benefits and perks (in 44 reviews)

Cons
  • Difficult, long hours, sometimes unreliable managment (in 33 reviews)

  • It's usually minimum wage unless you are going for a higher position (in 19 reviews)

More Pros and Cons

  1. "Team Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista Maestro in Warrington, North West England, England
    Current Employee - Barista Maestro in Warrington, North West England, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Costa Coffee (Less than a year)

    Pros

    Environment, great customers, simple

    Cons

    Can get busy, no employees holidays during national holidays, no overtime pay rate. time schedule.

    Advice to Management

    To work on Cons


  2. "Fun and friendly workplace, with known brand standards"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Costa Coffee part-time

    Pros

    Hands-on training; Opportunity for quick career progression

    Cons

    Store I worked in had a bad layout, had to walk up a flight of stars to carry dirty dishes to kitchen


  3. "Amazing place to work for students"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in London, England
    Current Employee - Store Manager in London, England

    I have been working at Costa Coffee full-time (More than 3 years)

    Pros

    Flexible working hours
    Fast paced and constantly growing company
    Well recognised brand across the UK

    Cons

    Low pay
    Lack of communication from the Head Office


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Good company to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Costa Coffee part-time (More than 5 years)

    Pros

    Hours were very flexible
    Management was friendly
    Career progression was slow

    Cons

    Pay could have been more


  6. "Good company to work in."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista Maestro in London, England
    Former Employee - Barista Maestro in London, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Costa Coffee full-time (More than 3 years)

    Pros

    Good company to work and good coffee everyday in the morning. Staff are friendly always and helpful to each other.

    Cons

    Long cleaning hours. No matter if you are manager or new starter, you need to clean an do the same things every day.

    Advice to Management

    Split the job between roles.


  7. "supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Costa Coffee part-time

    Pros

    Good training program. Lots of help from the manager

    Cons

    The pay could be better


  8. "Average"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Costa Coffee part-time

    Pros

    Flexible hours
    Free drinks
    Shift work
    Good team
    Fun environment
    Fast faced

    Cons

    Under appreciated
    Long hours
    Busy
    Stressful]
    Not properly trained


  9. "Worst company I've worked for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Manchester, England
    Former Employee - Barista in Manchester, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Costa Coffee part-time (More than a year)

    Pros

    Thankfully it's a paid position.

    Cons

    Management isn't organised without enough staff most of the time.
    Your screamed at & spoken down to infront of customers.
    You get told at your interview the various benefits you get, but don't get told you don't receive these until after 6 months of working in the job.
    Training is non existent & your thrown straight into the deep end from your first shift.
    There's no induction/training like your supposed to get.
    Your breaks are only 10 mins long under 7hrs which is illegal, yet they are getting away with it.
    Management couldn't care less about staff & only care about reaching company profits so they get promoted & get bonuses.
    They tell you, you get to rotate on different roles in the store & on the coffee machine. Been here 4 months & still haven't been on the coffee machine.
    Your mostly a table clearer & pot washer.
    Once you have worked in the company for about a year, you get to make coffee I'm told by other staff.
    Rules & regulations are always broken & management overlooks them for higher profits to make themselves look good.

    Advice to Management

    Train your staff correctly so they can do the job without stress & frustration.
    The standard rule of a professional team leader/manager is to discuss issues privately, not infront of staff & customers.
    Staff are hired as Barista's not potwashers.
    If you need potwashers, hire students who need a job, not hospitality trained professionals.
    Improve & Organize your store by buying the correct supplies so you don't run out of products daily.
    Treat your staff as respectfully as the customers & you will get happier staff & better reviews.


  10. "Gets worse every year"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Halifax, England
    Former Employee - Barista in Halifax, England
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Costa Coffee part-time (More than 5 years)

    Pros

    Free drinks all day, discounts on food, generally hires friendly staff

    Cons

    Targets set to managers force them to squeeze hours, meaning theres frequent gross understaffing, no time to be friendly to customers. Its more factory work than customer service
    One minute late loses 15 mins pay, work over 5 minutes, see no increase in pay

    Advice to Management

    Reward staff who manage to uphold good customer service despite terrible conditions


  11. "Worst coffee shop I've worked for."

    StarStarStarStarStar
    • Work/Life Balance
    • Senior Management
    Former Employee - Barista Maestro
    Former Employee - Barista Maestro
    Doesn't Recommend

    I worked at Costa Coffee part-time (More than a year)

    Pros

    I do believe if you get into a shop where you get on well with your manager at the very least, then it would be bearable.

    Cons

    High turnover. Narcissistic boss. Highly stressful and too much work for each individual.

    Advice to Management

    Hire more staff. Give time to train. Respect all your workers, despite your own misfortunes, reducing high turnovers and gaining respect from your employees.


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