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Costco Wholesale Reviews

Updated 27 May 2017
3,688 reviews

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Full-time Part-time

3,688 Employee Reviews

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Pros
  • Significantly above average pay and benefits for retail (in 291 reviews)

  • Overall a great company great benefits (in 563 reviews)

Cons
  • It's very hard to get a full time position even for employees that have been with the company for more than 5 years (in 189 reviews)

  • If part time max you get is 25hrs who can survive on that (in 168 reviews)

More Pros and Cons

  1. "Life at Costco"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Forklift Driver in Croydon, England
    Current Employee - Forklift Driver in Croydon, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Costco Wholesale full-time (More than 3 years)

    Pros

    Great Place to work large worldwide company with lots of opportunities

    Cons

    Dont get to know your shifts till the week before


  2. Helpful (2)

    "Costco Thurrock Letting Down Great US Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Clerk in West Thurrock, England
    Current Employee - Service Clerk in West Thurrock, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Costco Wholesale full-time (More than 5 years)

    Pros

    Before this review gets all negative, i must stress the good aspects. Firstly, with a variety of different departments, there is scope for progression in the company from the bottom up if you are willing to put in the work. Traditionally, this company has always been supportive of it's staff at difficult times and family values were always considered important, even if this attitude is dwindling. The pay and bonus scheme is better than most retail jobs also.

    Cons

    The core of the problem is simple - the US sent over a dream and its UK counterparts have tarnished it. The Employee Handbook, the supposed Bible of Costco which is supposed to set out its ethics and rules is flawed. Constant re-writes and re-issues fail to address the basic problems which centre around the poor treatment of its staff. Different departments need flexible staff to ensure standards are met and shelves, pallets and cabinets are stocked. Staff are asked to be available between 0500 and 2200. However many have often worked outside these hours to help out and get no extra pay for nights or anti-social hours. And recently, where before there was more structure and planning behind shift patterns, managers are making staff change from earlys one day to lates the next with little thought to how this effects families, with next to no notice for employees to sort out possible complications. Where there was once a flexibility and mutual respect between management and staff to ensure 'Showtime Readiness' and the quality of goods to our members, there is now constant friction and upset under the current stewardship. Staff are stressed constantly by bullying tactics and rule changes, excuses used by the management to balance wages and profits. If a member of staff has managed to accrue full time status and top out on his/her wages, a £4000 bonus every year seems like a superb thing to most people and should be commended. But now the current management looks to punish staff on top rate, constantly telling them they are not doing enough work, all the while forcing staff members to change departments with no notice at all. There is absolutely no training plans involved at any level, with a generation of supervisary and managerial staff clueless to basic employment law and man-management skills. Promoting from within is admirable in any company, but training is key and Costco UK does not want to spend any of its vast profits on this. Instead it leaves these senior staff unprotected. A culture of favouritism for staff that are willing to crawl and back-stab to succeed is spawned as a result with complaints having to often go out of the warehouse to be resolved fairly, and 9 times out of 10 managers are not punished, trained or told to how to change their approach to amend these issues. The recent changes at the top of this warehouse have backfired terribly creating massive division between staff and management.

    Advice to Management

    It's simple - Bring some of the US managers over here to teach the UK lot how to instill its original ethics back into our flawed system. The warehouse at Thurrock was the original and should be the best of the rest, but it has been abandoned since head office relocated to Watford. The company has some great aspects too it and could actually be the nearest some would get to a 'Job-For-Life' for those with next to no qualifications. Stop looking at staff as disposable and get back to respecting them as previous managers have. Communication and transparency need to improve and stop going backwards. The staff are most flexible when treated right. Whilst the company's needs must be met, management and salaried staff need to step up/in more, all the while remembering that everybody have families not just them. Respect is earned, not just given.


  3. Helpful (2)

    "Costo makes you hard worker."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Croydon, England
    Former Employee - Cashier in Croydon, England
    Recommends
    Approves of CEO

    Pros

    the best place to start a new career and there is lots of learning new skills and costco recruits within the company.
    Highest pay rate as compared to other warehouses.

    Cons

    there is lot of favouritism. i suppose its everywhere.

    Advice to Management

    please see the true potential and hardwork rather than favouritism.


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  5. Helpful (2)

    "hard work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Food Services Supervisor in London, England
    Current Employee - Food Services Supervisor in London, England
    Approves of CEO

    Pros

    pay compared to other companies in the same line is better then most .
    £125 a year optical voucher to be spent in store not transferable and only percription glasses
    free dental treatment after 2 years employment but subject to certain limits

    Cons

    you are expected to change your starting time to suit them all the time ie you could start at 4am one day and midnight the next shift .As a salaried supervisior you can work upto 11 and 12 hour shifts at a time even though it should be 9 hours.you very rarely get any time back ending up you are cheap labour earning less then hourly paid staff.

    Advice to Management

    preach a very good code of ethics,reality is not the same.
    little feedback in most things
    not what you know but who you know that counts a lot
    different standands for different people.
    vists from headoffice are mostly known about giving time for managent to prepare store so there again many bad points not seen.
    staff having to sign training given sheets without training being given,thereby covering the company against any claims


  6. Helpful (3)

    "UK West Thurrock is letting down its staff on a massive level that threatens knock on effects for Costo UK"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in London, England
    Current Employee - Cashier in London, England
    Doesn't Recommend

    Pros

    Good salary, oppotunities of educational interaction with customers.

    Cons

    Poor management skills, No communication or respect for staff, sucking up culture that does not reward hard workers only those who kiss in the right place. Intimidation and bullying tactics buy senior managers that is forced down to supervisory level and has left a huge amount of discontent among employees, with very little representation at warehouse level, and when taken higher very little is done to help you which is widely known and been explored by many warehouse workers, but a lot is done to defend the management without any actual knowledge of what is really going on day to day. There are many many more.

    Advice to Management

    Costco in the UK is a stagnent mess. Yes there are plans to open new stores, but the quality of management just isn't there to encourage and plant the seeds of future excellence within the company. As the flagship store in the UK West Thurrock is letting down its staff on a massive level. At the moment the Store is run by a Naive individual who is only interested in his own personal developement within the company, and only interested in those with the same single minded selfish work ethics. Costcos values and ethics ( as i interperet them ) are a laughing stock within the warehouse and with the level of favoritism, bullying and victimisation within the warehouse the path to an eventual resolution of these problems is fraught with stress anxiety and most of the workers do not have the courage, time, support and sheer determination to make our flagship warehouse the great place to work it should be.


  7. "try talking to your staff more and get their feedback about the way things are in costco instead of the managers word"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier Assistant in London, England
    Current Employee - Cashier Assistant in London, England
    Doesn't Recommend
    Disapproves of CEO

    Pros

    the few good reasons to work at costco are the pay benefits and the fantastic group of workers you get to meet

    Cons

    where do i start: the way you are treated by supervisors and management costco say their employees are the most important people in costco but it does not seem to be that way. There are people that get singled out by the management as trouble makers but all they do is stick up for themselves and other employees. Another thing that is annoying is the visits you get from top bosses why do they tell you they are visiting all it does is make the management get the cleaning and stuff done when the store should be continually clean and tidy they should just drop in for a visit then they will see what costco are normally like and that the managers dont do anything

    Advice to Management

    start respecting the staff, give people positive feedback when they do a great job instead of picking out peoples bad points and critising people all the time


  8. "Working at Costco"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Costco Wholesale part-time

    Pros

    plenty of opportunities to move up and around the company
    great company to work for

    Cons

    Need to be flexible if you want to move up


  9. "Honest Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    - Met some good people there
    - visiting clients offisite etc.
    -Setting up marketing campaigns

    Cons

    You have to be really really flexible with your days/hours . May get you to work weekends even if you are full time .

    Advice to Management

    Make shift hours more real-life like


  10. "Sales assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hertfordshire
    Current Employee - Hertfordshire
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good money for a retail job

    Cons

    Terrible management. Utter disdain for hourly paid staff

    Advice to Management

    Treat the workers with more respect.


  11. "Great Company"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Costco Wholesale full-time

    Pros

    Work Benefits are very good

    Cons

    None that i can think of

    Advice to Management

    None


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