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Cotswold Company Reviews
Updated 3 Nov 2023
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Full-time, Part-time
English
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Found 53 of over 54 reviews
73% Recommend to a Friend
79% Approve of CEO
Found 53 of over 54 reviews
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Recommend to a Friend
Approve of CEO
Ralph Tucker
3 Ratings
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
- "The amount of support we receive is fantastic and everyone is very friendly and welcoming." (in 3 reviews)
- "Great working environment and facilities: city centre location, pool/ping pong table, excellent coffee, relaxed dress." (in 3 reviews)
Cons
- 5.03 Nov 2023Anonymous EmployeeCurrent Employee, more than 5 yearsNorwich, England
Pros
Treated well, very caring environment and feel supported. People matter here. Lovely colleagues. Fast paced so never boring. Opportunities to learn and get involved in things, which you don't get in a big corporate business. The company feel's like its going places and you are part of that
Cons
Sometimes too much to do and not enough time, so you work long hours, (no one really expects it though)
- 1.02 Sept 2023Retail Store ManagerFormer Employee, more than 1 yearNorwich, England
Pros
Build your own business because head office couldn't be bothered.
Cons
Senior management Blame culture Incompetent heads of department The company was fantastic when I first joined. People cared and everyone moved towards the same goal it felt as though I was part of something amazing and that DNA continued throughout everyone but as time went on and the company became more corporate the project became way to big for the people running it pair that with some awful choices for senior management and some questionable knee jerk reactions to changing retail trends and we have a company hurtling towards uncertainty with a team more interested in removing their names from the finger pointing than steering the ship through the post COVID playing field. Disappointed with the business and would not recommend this as a career position. You never have a day off and are constantly on the end of the phone but due to how small the company is there is zero career progression and I saw several managers leave due to frustration from no upward career path and because of so few stores no larger store progression unless willing to relocate.
3
Cotswold Company Response4moI am sorry that you feel so strongly about the business. Its difficult to respond here in any context as you advise you were a retail manager in Norwich who worked here for 1-2 years however this does not match any of our records of past employees in that area or department. In any event we wish you well for the future and hope you find a position and organisation more suited to you.
- 3.012 Sept 2023Customer AdvisorFormer EmployeeLondon, England
Pros
It was quite flexible - just give notice
Cons
Management could be stingy at times
- 5.021 Jul 2023Customer Service AdvisorCurrent EmployeeNorwich, England
Pros
Nice place to work. Everyone is friendly and they all try to help each other. Management are very approachable and supportive. Excellent work life balances opportunities.
Cons
Can be stressful at times as fast paced.
- 5.017 Aug 2023Sales AssistantCurrent Employee, less than 1 yearHarrogate, England
Pros
Working with a nice team
Cons
Systems can be old fashioned/outdated
- 2.021 Jan 2023VM ManagerFormer Employee, more than 1 yearNorwich, England
Pros
Could do what you wanted, there’s no one there who’s “on it” so I spent most days chilling or doing my own thing
Cons
Big male egos at the top. Hiring of friends rather than people who could do the job. Most of the furniture customers would send back because it’s all made in China and they don’t quality check it when it arrives so lots of returns. I witnessed lots of bullying and inappropriate comments.
10Cotswold Company Response10moSorry that you feel you had such a negative experience working here. We all work really hard and there are plenty of projects that we could have got you involved in had we realised you had time on your hands, 'chilling and doing your own thing'. Its a shame you didn't raise this with us. We also pride ourselves on the quality of our product. We have a great QC team both overseas and in the UK that make sure our products are of great quality and this has recently been backed up by our commitment to a 15 year guarantee as described below: Whether you are buying a sofa, a wardrobe or a dining table, you can be confident that all structural elements of our furniture* are guaranteed. This includes the frames, joints, hinges and handles as well as frames, springs and webbings of our upholstery. *Excludes garden furniture, homewares and mattresses (our Pure Natural Collection mattresses come with their own manufacturer’s guarantee). In terms of bullying and inappropriate comments, we take these allegations very seriously so would welcome a discussion with you to identify where this is so that we can investigate further.
- 3.013 Apr 2023Truck DriverFormer EmployeeBirmingham, England
Pros
Decent place, friendly, easy work
Cons
Nothing I can think of
1 - 3.012 Jan 2023Van DriverCurrent Employee
Pros
Good over time if you like long hours
Cons
They don’t care about their employees. Very quick turn over of staff.
5Cotswold Company Response10moThank you for your review. We do genuinely care and really value the work you and your colleagues do and the importance of your role to our customers. Hopefully you have engaged with the recent focus groups, provided feedback and given your thoughts on how we can improve your experience of working here.
- 5.026 May 2022Anonymous EmployeeCurrent Employee, less than 1 yearNorwich, England
Pros
Great supportive culture, very visible and approachable senior leadership team and Board. Flexible approach to working, hybrid working for non retail roles, very good benefits package, including amazing discounts, great learning and development opportunities. Diverse job opportunities across many areas including IT, marketing, merchandising, HR, contact centre, retail showrooms and outlets etc.
Cons
None that I know of or have identified yet. I am used to undertaking ad hoc projects and consultancy roles and when asked if I would stay with the company following a short term assignment I knew that I wouldn’t find such a supportive, welcoming and team orientated culture anywhere else and accepted a permanent position.
- 5.09 Jun 2022Anonymous EmployeeCurrent Employee, more than 3 yearsNorwich, England
Pros
Everyone is genuinely lovely and super supportive. We all pull together when needed and the drive to make the business the best it can be is evident in the people around you here. It doesn't feel like a big corporate machine which means people at all levels are really approachable and you get to be involved in things you just wouldn't get a chance to do if you were in a bigger company. I genuinely wouldn't want to work anywhere else!
Cons
Whilst it can be a challenging and fast paced work, the opportunities to get involved in new and exciting things and the great people I work with outweigh the occasional late nights
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Cotswold Company Reviews FAQs
Cotswold Company has an overall rating of 4.0 out of 5, based on over 54 reviews left anonymously by employees. 73% of employees would recommend working at Cotswold Company to a friend and 70% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.
73% of Cotswold Company employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Cotswold Company 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.
