Cox Communications Reviews

Updated 7 Jul 2020

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3.8
73%
Recommend to a Friend
89%
Approve of CEO
Cox Communications President Pat Esser
Pat Esser
1,175 Ratings
Pros
  • "Great benefits and wonderful people to work with(in 249 reviews)

  • "Good benefits, team environment, employee resource groups(in 187 reviews)

Cons
  • "call center so you're on a leash to your phone(in 74 reviews)

  • "Cable won't be lasting very much longer, this coming from a 20 year employee(in 45 reviews)

More Pros and Cons
  1. "great company,but needed to move on"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook

    I have been working at Cox Communications full-time for more than 5 years

    Pros

    people oriented,success driven , a learning organisation

    Cons

    too finance driven,task minded and capital heavy

    Continue reading
  2. "Excellent Company to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Manager in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cox Communications full-time for more than a year

    Pros

    Excellent leadership, company culture, community involvement, inclusive culture. Great place overall

    Cons

    Ability to move up can be restrictive.

  3. "Good company to work for"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Representative in San Diego, CA
    Recommends
    Neutral Outlook

    I have been working at Cox Communications full-time for less than a year

    Pros

    Managers seem to care about you. Pay is not great but I looks like there is room to move up and make more

    Cons

    Hours are not great. 11 to 7:30 and usually weekends

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  4. "Time to Get Better in Diversity and Black Executives"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Cox Communications full-time for more than 5 years

    Pros

    Cox talks a great talk, and does just enough to show they are in alignment with social change. We see women, LGBTQ, and BIPOC in leadership roles. Their culture is deeply based in the family who owns the company. They are very committed to a positive environment footprint. Recent changes have all been for the betterment of the company.

    Cons

    They are very careful to not offend their large Republican base, however, in order to truly move forward progressively, it is time to put BIPOC in Executive company decision making positions. They have regional offices in some controversial racially charged states like AZ and VA (home-based in Atlanta, GA) where a strong positive stand would truly evoke change.

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  5. "Great company and culture"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Product Manager in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cox Communications full-time

    Pros

    Private Family Owned Innovative Focused on People and Planet

    Cons

    The company may benefit in the long term from building software development capabilities in house.

  6. "Great Company to work for!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in New Orleans, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cox Communications full-time for more than 10 years

    Pros

    Great benefits and wonderful people to work with.

    Cons

    The schedules are sometimes difficult.

    Continue reading
  7. "it's 50/50"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Solution Specialist in Omaha, NE
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Cox Communications full-time for more than a year

    Pros

    No cap commission along with your hourly, benefits, PTO, great management and coworkers, potential for growth

    Cons

    the way higher ups set unrealistic expectations that get trickled down from manager to manager until it gets down to you the littlest one of them all, dealing with crazy customers, being the face of a company lots of people have an issue with

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  8. "overall a great company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Supervisor in Wichita, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cox Communications full-time for more than 8 years

    Pros

    This is a family owned company and I have experienced how it makes its decisions in the best interest of its employees.

    Cons

    Sometimes it has leaders that don't listen or communicate well and I have gotten blindsided a couple times. I have found that many quality individuals get disinterested because of a lack of tangible career growth options

    Continue reading

    Cox Communications Response

    June 26, 2020

    Hi. Thanks for taking the time to leave a review. We are actively listening here on Glassdoor and appreciate the feedback you’ve shared. Cheers to more years together!

  9. "Good but..."

    4.0
    Current Employee - Director in Atlanta, GA

    I have been working at Cox Communications full-time

    Pros

    Great pay, benefits, flexible time off

    Cons

    lack of diversity among leadership

    Cox Communications Response

    June 26, 2020

    Hi, thanks for your review. We appreciate your feedback and encourage you to participate in our employee-led Employee Resource Groups, which focus on supporting diverse groups of employees at Cox, and join our ongoing employee forums hosted by our inclusion and diversity leaders to discuss your thoughts on diversity. Thank you again for your review, and here’s to more years together.

  10. "Tech"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Tech Support Representative in Wichita, KS
    Recommends
    Positive Outlook

    I have been working at Cox Communications full-time for less than a year

    Pros

    Really good money. 15an hour extra 1.25 after 6pm, really good commission. Great benefits. Discounts on services. I had home life security, cable with extras, & internet for $40 a month.

    Cons

    Schedules are terrible, don’t like how they do their shift bids.

    Cox Communications Response

    June 26, 2020

    Hi, thank you for leaving a review. We are glad to hear that you are enjoying our generous benefits and employee discounts. Here’s to more years together!

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