Cromwell Tools Reviews

Pros

Senior managers really care and now we are all being asked to work more as a team and the bonus scheme looks like it will pay out more if we do. Engagement is important to people now, a lot has been done to improve the place.

Cons

Some team leaders don't listen so we have to see senior managers instead. Team leaders should have the guts to speak up and make changes.

Advice to Management

Get team leaders to listen more and take action.

Pros

Improved hours, benefits and they are now listening Strategy launch was brilliant - really impressed with the direction Investment in becoming a better place to work

Cons

Some really cynical team members

Advice to Management

The recent improvements in communication are brilliant. Keep going

Pros

Good working hours throughout the week, all staff members in the branch are so friendly!

Cons

Not very busy at the moment but things are going to change soon hopefully

Pros

I have worked for Cromwell for 2 years. I started as Internal Sales and have recently been successful in my application to become a Key Account Manager. The company conduct an engagement survey and they really focus on the results and have made many positive changes over the last 2 years, showing they are more than happy to listen to feedback and criticism as long as its constructive. I feel some of the negative reviews...

Cons

Sick pay for all is fantastic, however there could be a recognition for those , who after a certain period of time do not lose any time for sickness.

Advice to Management

You have shown you are willing to listen and act so please ensure that continues.

Pros

healthcare plans, sick pay good salary for call centre

Cons

hot offices facilities out of order lack of transparency on changes favouritism

Advice to Management

involve staff in changes

Pros

Cromwell offers a huge variety of opportunities to its employees. Career progression, personal development and job satisfaction are at the heart of the business ethos. Recent changes in senior management have had a huge impact on the business and for people who love being part of a challenging and rewarding environment this is the place to work. People are truly at the heart of the management's strategy with focuses on...

Cons

Change is being driven with urgency throughout Cromwell as it adapts to the needs of the 21st century. If you don't embrace change you may find this difficult to deal with.

Advice to Management

Keep the people focus strong and you will build a truly special business.

Pros

It’s a job and you get paid.

Cons

Losing millions and Senior Leaders have absolutely no clue how to turn things around and instead spend weeks off site looking at the strategy, instead of focussing on what we need to do here and now. Nobody cares and the customer is certainly not King! People wander in to work and then leave at the end of the day. Nobody to challenge or point us in the right direction as the managers are too busy looking for other jobs....

Advice to Management

Go on a course to learn how to really engage with people. Stop talking about doing things and get on with it. At least try and save the business for the people that work here.

Pros

There are some great people that work for Cromwell and there are load of opportunities for the business to do well. After a transitional period i believe the company its on its way to better days

Cons

I think upper management need to consider how there decisions impact on staff who are already working to the best of there ability, they need to feel they have support and that there achievements are valued.

Advice to Management

Take on board the voice of front line Staff , they are after all the ones listening to the voice of the customer.