Crowne Plaza Hotels & Resorts Front Desk Agent Reviews

Updated Jul 29, 2021

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Found 51 of over 749 reviews

3.4
57%
Recommend to a Friend
34%
Approve of CEO
Crowne Plaza Hotels & Resorts CEO Keith Barr (no image)
Keith Barr
6 Ratings
  1. 5.0
    Former Employee, more than 3 years

    Amazing

    Mar 3, 2021 - Front Desk Receptionist in Leeds, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Team, company benefits, discounts, fun hospitality days, structured rotas, regular guests

    Cons

    Late shift often runs over on a weekend and tiring with big groups

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  2. 4.0
    Former Employee

    Great company

    Jun 20, 2021 - Front Desk Receptionist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Free meal on shift - Earned points to use on any IHG hotel stays

    Cons

    - minimum wage long hours

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  3. 2.0
    Former Employee

    Experience

    Apr 29, 2021 - Front Desk Receptionist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Fast paced, customers, enjoyable, food, friends

    Cons

    Management, team work, time, support, energy

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  4. 2.0
    Former Employee

    Not for everyone

    Feb 5, 2021 - Front Desk Receptionist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Free car park and food,and some perks for team members

    Cons

    Extremely hectic job and management was not really interested to do anything about this.

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  5. 2.0
    Current Employee, more than 3 years

    It was good while it lasted - looking to move on soon.

    Dec 22, 2019 - Front Desk Receptionist in Birmingham, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    IHG itself is a good company, rewarding their staff is great discounts worldwide with majority of their brands (subject to availability). I have stayed at numerous IHG hotels and found several to be very nice. They also add incentives while you work on reception, like the membership enrollment program.

    Cons

    The hotel I work for is run by a management company that has been very reluctant to help their staff during operations. They also seem to have no sense of direction towards the condition of the premises, which affects staff during service due to equipment or access failing or even having to endure an overload of similar complaints with lifts not working, air con units failing, or an outdated hotel room. It is very demanding, to the point where you could have just been serving a guest or just put the phone down after speaking to a guest, only to be snapped at, literally a second later, that there’s guests in a queue. I wouldn’t mind a busy shift, as I can handle it. But I clearly don’t like being snapped at or called upon within a second of serving guests. It’s called helping out for a reason, especially if it seems too busy and, as a manager, if you don’t like queues, then help out.

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  6. 5.0
    Current Employee, less than 1 year

    Receptionist

    Jan 18, 2020 - Front Desk Receptionist in Reading, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They have the best team in reading branch

    Cons

    Time of hours you had to work

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  7. 4.0
    Current Employee

    Receptionist

    Apr 19, 2017 - Front Desk Receptionist in Felbridge, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    IHG rewards when you recruit guests to IHG Rewards, Employeee benefits accross the world. Plenty of incentives.

    Cons

    Complaints from guests. But that's normal.

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  8. 3.0
    Former Employee, less than 1 year

    The coworkers were the highlight

    Jul 29, 2021 - Front Desk 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I had fun with my coworkers and the guests were entertaining. Also a discount on the restaurant food.

    Cons

    Management was inexperienced and spiteful. They were also very unprofessional. Instead of telling me and another employee that we were no longer needed out of season, they told other employees that we were "relieved", even though we never received as much as a phone call or email to notify us.

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  9. 5.0
    Current Employee, more than 8 years

    Salary

    Jun 8, 2021 - Front Desk Receptionist in Dallas, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great pay, flexible schedules , hardworking team Good pto Good benefits

    Cons

    Long hours and heavy workload

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  10. 2.0
    Former Employee, less than 1 year

    Highly unethical work environment

    Apr 25, 2021 - Front Desk Agent in Jacksonville, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    TripAdvisor incentive bonuses, lots of great coworkers

    Cons

    Regularly made to cancel reservations without reaching out to guests in advance (particularly employee rate reservations). Also made to cancel booking.com reservations booked with a declined card prior to the window booking.com gives the guest (2 hours). when terminated for ANY reason, you are also banned from property but only given 3 business days to return your uniforms so they never have to issue a final paycheck.

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