Crowne Plaza Hotels & Resorts Receptionist Reviews

Updated Jun 20, 2021

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Found 24 of over 749 reviews

3.9
96%
Recommend to a Friend
78%
Approve of CEO
Crowne Plaza Hotels & Resorts CEO Keith Barr (no image)
Keith Barr
3 Ratings
  1. 5.0
    Former Employee, less than 1 year

    A very nice company to work for

    Mar 9, 2021 - Receptionist in London, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    training programme was a really good one

    Cons

    salary wasn't the best (8.31/h day and night)

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  2. 4.0
    Former Employee

    Great company

    Jun 20, 2021 - Front Desk Receptionist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Free meal on shift - Earned points to use on any IHG hotel stays

    Cons

    - minimum wage long hours

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  3. 5.0
    Former Employee, more than 3 years

    Amazing

    Mar 3, 2021 - Front Desk Receptionist in Leeds, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Team, company benefits, discounts, fun hospitality days, structured rotas, regular guests

    Cons

    Late shift often runs over on a weekend and tiring with big groups

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  4. 2.0
    Former Employee

    Experience

    Apr 29, 2021 - Front Desk Receptionist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Fast paced, customers, enjoyable, food, friends

    Cons

    Management, team work, time, support, energy

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  5. 2.0
    Former Employee

    Not for everyone

    Feb 5, 2021 - Front Desk Receptionist 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Free car park and food,and some perks for team members

    Cons

    Extremely hectic job and management was not really interested to do anything about this.

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  6. 2.0
    Current Employee, more than 3 years

    It was good while it lasted - looking to move on soon.

    Dec 22, 2019 - Front Desk Receptionist in Birmingham, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    IHG itself is a good company, rewarding their staff is great discounts worldwide with majority of their brands (subject to availability). I have stayed at numerous IHG hotels and found several to be very nice. They also add incentives while you work on reception, like the membership enrollment program.

    Cons

    The hotel I work for is run by a management company that has been very reluctant to help their staff during operations. They also seem to have no sense of direction towards the condition of the premises, which affects staff during service due to equipment or access failing or even having to endure an overload of similar complaints with lifts not working, air con units failing, or an outdated hotel room. It is very demanding, to the point where you could have just been serving a guest or just put the phone down after speaking to a guest, only to be snapped at, literally a second later, that there’s guests in a queue. I wouldn’t mind a busy shift, as I can handle it. But I clearly don’t like being snapped at or called upon within a second of serving guests. It’s called helping out for a reason, especially if it seems too busy and, as a manager, if you don’t like queues, then help out.

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  7. 4.0
    Current Employee

    Good overall

    Sep 25, 2020 - Receptionist in London, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good training,good colleagues, good incentives

    Cons

    Micro management applied to much by some managers

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  8. 5.0
    Current Employee, less than 1 year

    Receptionist

    Jan 18, 2020 - Front Desk Receptionist in Reading, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They have the best team in reading branch

    Cons

    Time of hours you had to work

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  9. 3.0
    Current Employee, less than 1 year

    Okay to work for

    Jul 30, 2019 - Receptionist in Birmingham, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexible times, salary is okay for a young person, no day is the same

    Cons

    Unorganised , no proper training is provided

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  10. 4.0
    Former Employee, more than 3 years

    Leisure Club Receptionist

    Jan 9, 2019 - Leisure Receptionist in Liverpool, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Friendly work enviornment Brilliant team Fun atmosphere

    Cons

    national minimum wage makes it hard to work there long term.

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