Crowne Plaza Hotels & Resorts Reviews

Updated 10 Jun 2020

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3.7
72%
Recommend to a Friend
87%
Approve of CEO
Crowne Plaza Hotels & Resorts CEO Keith Barr (no image)
Keith Barr
47 Ratings
Pros
  • "You can choose what shifts you want, delicious and free food in the staff canteen(in 16 reviews)

  • "Crowne Plaza Hotel (IHG) cares for their employees and good working environment(in 12 reviews)

Cons
More Pros and Cons
  1. "Receptionist"

    5.0
    • Career Opportunities
    Current Employee - Front Desk Receptionist in Reading, England

    I have been working at Crowne Plaza Hotels & Resorts part-time for less than a year

    Pros

    They have the best team in reading branch

    Cons

    Time of hours you had to work

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  2. "Fantastic"

    5.0
    • Culture & Values
    Current Employee - Amazon Warehouse Worker in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crowne Plaza Hotels & Resorts full-time

    Pros

    I just love working here.

    Cons

    I absolutely love working here

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  3. "Good to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Sheffield, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crowne Plaza Hotels & Resorts full-time

    Pros

    -staff orientated - flexible - high standards

    Cons

    - hours can be long

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  4. "Very good"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Finance Assistant in Manchester, England
    Recommends
    Positive Outlook

    I have been working at Crowne Plaza Hotels & Resorts full-time

    Pros

    Friendly working environment Good benefits Decent salary

    Cons

    Slow personal progression No overtime pay

  5. "Good place"

    4.0
    Former Employee - Retail in Glasgow, Scotland

    I worked at Crowne Plaza Hotels & Resorts part-time

    Pros

    Good for start, friendly stuff, great for gaining experience and confidence

    Cons

    Physically and mentally exhausting ( mostly in some unexpected situations)

  6. "It was good while it lasted - looking to move on soon."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Front Desk Receptionist in Birmingham, England

    I have been working at Crowne Plaza Hotels & Resorts part-time for more than 3 years

    Pros

    IHG itself is a good company, rewarding their staff is great discounts worldwide with majority of their brands (subject to availability). I have stayed at numerous IHG hotels and found several to be very nice. They also add incentives while you work on reception, like the membership enrollment program.

    Cons

    The hotel I work for is run by a management company that has been very reluctant to help their staff during operations. They also seem to have no sense of direction towards the condition of the premises, which affects staff during service due to equipment or access failing or even having to endure an overload of similar complaints with lifts not working, air con units failing, or an outdated hotel room. It is very demanding, to the point where you could have just been serving a guest or just put the phone down after speaking to a guest, only to be snapped at, literally a second later, that there’s guests in a queue. I wouldn’t mind a busy shift, as I can handle it. But I clearly don’t like being snapped at or called upon within a second of serving guests. It’s called helping out for a reason, especially if it seems too busy and, as a manager, if you don’t like queues, then help out.

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  7. "Hard work where no day are the same"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Food and Beverage Assistant in Harrogate, England
    Positive Outlook

    I have been working at Crowne Plaza Hotels & Resorts part-time for less than a year

    Pros

    -Wide range of duties and tasks -Great food and fun staff -Career progression -Great location

    Cons

    -Often understaffed -Organisation can be quite blurry

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  8. "Manchester City centre Crowne plaza"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - F &B Assistant in Manchester City Centre, England
    Doesn't Recommend
    Neutral Outlook

    I worked at Crowne Plaza Hotels & Resorts part-time for more than a year

    Pros

    flexible working hours Managers and supervisors are heavily involved

    Cons

    not a very good work life balance don't really offer enough training (often throw you in with little guidance and can be intimidating for new staff)

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  9. "Hard work, bad paid"

    2.0
    Former Employee - Housekeeper 

    I worked at Crowne Plaza Hotels & Resorts full-time for less than a year

    Pros

    free meals provided, nice place to work

    Cons

    bad paid, too much work load

  10. "High staff turnover and questionable training methods"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Supervisor in Newcastle upon Tyne, England

    I worked at Crowne Plaza Hotels & Resorts full-time for less than a year

    Pros

    Meals on shift, salary not bad for this industry

    Cons

    Lack of support and training for staff. Care only about hitting targets.

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Found 448 reviews