Crowne Plaza Hotels & Resorts Reviews

Updated Aug 4, 2021

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Found 654 of over 749 reviews

3.8
74%
Recommend to a Friend
88%
Approve of CEO
Crowne Plaza Hotels & Resorts CEO Keith Barr (no image)
Keith Barr
102 Ratings
  1. 2.0
    Current Employee, more than 3 years

    It was good while it lasted - looking to move on soon.

    Dec 22, 2019 - Front Desk Receptionist in Birmingham, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    IHG itself is a good company, rewarding their staff is great discounts worldwide with majority of their brands (subject to availability). I have stayed at numerous IHG hotels and found several to be very nice. They also add incentives while you work on reception, like the membership enrollment program.

    Cons

    The hotel I work for is run by a management company that has been very reluctant to help their staff during operations. They also seem to have no sense of direction towards the condition of the premises, which affects staff during service due to equipment or access failing or even having to endure an overload of similar complaints with lifts not working, air con units failing, or an outdated hotel room. It is very demanding, to the point where you could have just been serving a guest or just put the phone down after speaking to a guest, only to be snapped at, literally a second later, that there’s guests in a queue. I wouldn’t mind a busy shift, as I can handle it. But I clearly don’t like being snapped at or called upon within a second of serving guests. It’s called helping out for a reason, especially if it seems too busy and, as a manager, if you don’t like queues, then help out.

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  2. 4.0
    Former Employee, more than 10 years

    Most of the time they were an excellent employer

    Sep 10, 2020 - Concierge in London, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work / Life balance was second to none, great team in my department, and mostly excellent management for the whole time I worked there. It can vary a lot from department to department, but I was very lucky and had a very good experience there.

    Cons

    Staff canteen food could've been improved, but this is often the case with hotels and it was a "perk" so can't really complain.

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  3. 4.0
    Former Employee, more than 1 year

    Great employer

    Nov 28, 2020 - Senior Analyst in Leeds, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexible Diverse Inclusive Competitive salary Great employer

    Cons

    Lack of progression Leadership Development Locality Management

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  4. 1.0
    Current Employee

    Not the best place to be

    Feb 18, 2021 - Reservations Agent in London, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Nice environment with some staff members

    Cons

    Food for staff needs definitely improvement Proper training and clear working direction should be implemented Low staff and hectic working environment many time Lot of members turnover

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  5. 4.0
    Current Employee

    Great workplace

    Nov 26, 2020 - Housekeeping Supervisor in Glasgow, Scotland, Scotland
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Friendly staff, possible professional growth

    Cons

    Hard work, lots of overtime

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  6. 4.0
    Former Employee, less than 1 year

    Mixed

    Nov 8, 2020 - Food and Beverage Team Member in London, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Free food, lovely people to work with

    Cons

    A mess, had to do a lot of overtime

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  7. 3.0
    Former Employee

    Very flexible

    Dec 27, 2020 - Student in Birmingham, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexible working Loved my colleagues Good benefits Lots of hours available

    Cons

    Long shifts Repetitive Stressful at times Minimum wage

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  8. 3.0
    Former Employee, less than 1 year

    Crowne Plaza Newcastle

    Nov 3, 2020 - Meeting & Events Coordinator in Newcastle, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Really lovely hotel Great facilities and brilliant spaces to sell for events and meetings Operations team really good

    Cons

    Overworked Underpaid Very high expectations on team considering we earned more or less minimum wage Not very much support No option to progress Took over 6 months (of me chasing) to start receiving company benefits despite being told that we could get them straight away Blame culture

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  9. 4.0
    Former Employee

    Great company

    Oct 25, 2020 - Administrative/Personal Assistant in London, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Strive to look after guests and staff alike

    Cons

    Training programmes and their helpdesk aren't always the best

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  10. 2.0
    Former Employee, less than 1 year

    Awful

    Jan 11, 2021 - Guest Relations Executive in Birmingham, England, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Okay salary and meals on shift

    Cons

    No regard for wellbeing of staff. Simply number on payroll.

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Viewing 31 - 40 of 654 Reviews

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