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Crystal Commerce

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Crystal Commerce Reviews

3.3

61% would recommend to a friend

(17 total reviews)

Dan McCarty

64% approve of CEO

56% positive business outlook

Crystal Commerce has an employee rating of 3.3 out of 5 stars, based on 17 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Crystal Commerce employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

17 reviews
2.0
27 Dec 2014

Mixed Feelings

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- The company were not hard-nosed about working hours or time off. I appreciated this a lot. Most people could be trusted not to abuse this. The only times where this got bad was when management wasn't paying enough attention to their workers to know when it was being abused. - Work atmosphere is usually pretty relaxed. Artificial deadlines were rare, which again plays into trust. People gave their best effort and things got done when they could. This company thankfully grew out of the startup thing of requiring long hours. - Location is great if you don't live in Seattle. I'm convinced this kept people around for much longer. - In the non-managerial roles, there are lots of talented, hard working people. Support, design, dev all had quality people working in them when I was there. - The company still does nice things like keep a stocked kitchen, celebrate birthdays/anniversaries, etc. These are nice, but know that they will not contribute to satisfaction in the long run. The work and people have to be good for true satisfaction.

Cons

- I didn't experience this but I've heard some first hand accounts of management being cruel and manipulative to other coworkers. I hate to think that management would pick and choose who gets poor treatment. - Pay is not competitive. Everyone I talked to echoed this. Bonuses and raises are below average and will usually only happen under perceived threat of leaving. This is a company that does not think it has to be competitive, on *any* measure. - When I was there I saw severe management mistakes. Some departments had managers outnumbering employees. No manager ever stood up to the CEO on something and lasted at the company. Huge amounts of time were wasted in protracted meetings, people were constantly pulled off of projects and put on others. Major decisions were made without consulting with any experts within the company, with disastrous results. Management pays lip service but does not respect the expertise of its employees. - Really questionable business plans. I've long felt this company would be successful if it could find a way to do fewer things with much fewer people. I often thought it wanted to do way too much and the industry it was in cannot sustain the size of business it needed to be for that. Near the end I was really unhappy with my job and if I'm being honest, I avoided recommending it to colleagues when job opportunities came up. I got so sick of fighting with everyone at the company and doing things to appease people. If I wanted to play those BS games and lose all passion for what I did, I'd go join one of the many mega corps in the area.

1.0
8 Dec 2015

Avoid at all costs

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Like others have mentioned, the structure is lenient, and no one is going to tell you when and where to work. It is a great place to learn new skills on your own and no one will notice if you make a mistake. HR has made strides in the last year to be up to par with other employers of their size as far as benefits. Truly, the best part of this company is the people you get to work with. Everyone outside of upper management are good people and will look out for you.

Cons

It is difficult to influence change if your vision differentiates from that of the CEO. He is steadfast in whichever mission he is marching towards that day. Direction is constantly shifting, and that makes it difficult to see a project through to completion. The company is littered with half-finished projects that will most likely not see the light of day. This also leads to new ideas from employees being kept to themselves rather than being presented and being shot down or knowing that it will only ever be half finished. The engineering team has constant turnover, causing the product to see little improvement over time and is in a state of arrested development. While the Sales team gives it their all, the addressable market for the product is quite small, so the potential for future growth is questionable, so be aware of this before accepting a job. Management, like engineering, also sees a lot of turnover. This causes further disruption in forward momentum due to the company being so small. One manager leaving could be the difference between a department existing and not existing.

1.0
13 Oct 2014
Recommend
CEO approval
Business outlook

Pros

The clients are appreciative when you can help them. Coworkers are fun and hardworking. Love any technology that helps the gaming community and small businesses.

Cons

The lack of respect of women in the work place is noticeable, but I don't think that men and women are treated differently. There is fair treatment to everyone that makes time for family or friends. They are excluded from the leadership/management team which management refers as "not completely bought in". There is a leadership disconnect to employees but in general there is a disconnect from leadership to reality. To solve these disconnects, there has been many attempts to micromanage large scale projects. In defense to the company, the CEO created the company while in college and never worked for another job. I do believe leadership wants everyone to succeed, they just don't have the professional or personnel skills to succeed themselves. The clients are great and dependent on the software, I hope the company can pull it together for the sake of the clients.

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Crystal Commerce Response
11y
Hello, Thank you for taking the time to write your review of CrystalCommerce. As pointed out in our response to a previous review, we at CrystalCommerce are committed to having a safe work environment for our employees, free from discrimination of any type. Your review prompted us to evaluate our current status. As the new HR Manager, I am committed to implementing new processes and training to ensure that our workplace environment feels safe for all individuals. Over the past several months we have devoted ourselves to building an effective, compassionate, and organized team of senior leaders who support the CEO and address the issues you raised. We value our employees input and talent and believe that the strength and future success of CrystalCommerce is founded on capable, productive, and happy employees. I and the company apologize that your experience at CrystalCommerce was unsatisfactory. If there is any additional information or feedback you would like to provide to me privately, I’d be more than happy to listen. Just send your response to hr@crystalcommerce.com. Joe Orton HR Manager CrystalCommerce
Viewing 1 - 3 of 17 Reviews

Glassdoor has 21 Crystal Commerce reviews submitted anonymously by Crystal Commerce employees. Read employee reviews and ratings on Glassdoor to decide if Crystal Commerce is right for you.