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Customer Frontline Solutions

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Customer Frontline Solutions Reviews

3.4

37% would recommend to a friend

(47 total reviews)

63% positive business outlook

Customer Frontline Solutions has an employee rating of 3.4 out of 5 stars, based on 47 company reviews on Glassdoor which indicates that most employees have a good working experience there.

Reviews by job title

47 reviews
3.0
25 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Competetive Salary, Modern Tech, Good Location

Cons

Bad management, little to no salary progression unless promoted, understaffed, hard to file leaves (especially sick leave), few leaves per year, not competetive benefits

2.0
22 Jul 2025

Learn and leave

Recommend
CEO approval
Business outlook

Pros

You’ll be assigned to a reputable client or their well-known parent company, which adds strong value to your resume. The role offers exposure to a wide tech stack and opportunities to develop skills in managing tasks, people, and projects. It’s also a great environment to grow your professional network, as most colleagues, seniors, and department heads are approachable and easy to work with.

Cons

Salary increases are minimal—typically just 7–8%—even when taking on full team management responsibilities. The role demands 24/7 availability, as any team may call during incidents, which happen frequently. During high-pressure situations, you’re expected to fully defend both yourself and your team, requiring strong resolve. Hiring practices are poor, with many new hires lacking the necessary skills for the tools and tech stack in use. There’s also significant micromanagement from multiple departments. On-call duties are unpaid, with no overtime compensation, and no bonuses aside from the 13th month. Performance incentives are limited to an annual increase of only ₱2,000–₱3,000.

3.0
31 Mar 2025
Recommend
CEO approval
Business outlook

Pros

Good working environment. Friendly colleagues

Cons

Salary is just minimum wage even long time working since it’s an agency subsidiary

Viewing 1 - 3 of 47 Reviews

Glassdoor has 78 Customer Frontline Solutions reviews submitted anonymously by Customer Frontline Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Customer Frontline Solutions is right for you.