DFS Furniture Reviews

Updated 19 Jan 2021

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3.4
53%
Recommend to a Friend
52%
Approve of CEO
DFS Furniture CEO Tim Stacey (no image)
Tim Stacey
11 Ratings
Pros
  • "The people are great - balance hard work and fun(in 8 reviews)

  • "I find that everyone is very approachable all the way through the top level and although we are a huge business DFS has that family feel(in 7 reviews)

Cons
  • "Long hours andweekends sale ends every other weekand sales staff have to re areange the show(in 12 reviews)

  • "no work life balance and very strefull life(in 9 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Good place to work"

    5.0
    Current Employee - Assistant Sales Manager 

    I have been working at DFS Furniture full-time

    Pros

    People, money, nice place to work

    Cons

    Long hours, every bank holiday

  2. "Stress"

    2.0
    Current Employee - Sales Associate in London, England

    I have been working at DFS Furniture full-time

    Pros

    Lots of holiday per year

    Cons

    No answers on pay quieries. Unclear on pay structures


  3. "Management"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - General Branch Manager in London, England
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at DFS Furniture full-time for more than 8 years

    Pros

    Good salary, good staff, decent benefits

    Cons

    long hours, robotic, heavy sales driven.

    Continue reading
  4. "DFS Sales"

    4.0
    Former Employee - Assistant Sales Manager in Slough, Berkshire, South East England, England
    Recommends

    I worked at DFS Furniture full-time for more than a year

    Pros

    Hard work and being good at your job are rewarded in the commission structure

    Cons

    Long hours especially holiday time.....Christmas and bank holidays

  5. COVID-19
    Helpful (1)

    "Do not care about the staff at all!"

    1.0
    Current Employee - Sales Consultant 
    Doesn't Recommend
    Disapproves of CEO

    I have been working at DFS Furniture full-time

    Pros

    It is possible to earn a decent amount if you sell a substantial amount and sell all the extras as well. The customers are usually pleasant to deal with.

    Cons

    It is shocking to see that DFS senior management do not care at all about their staff. During the recent Covid-19 tier 4 restrictions, where non-essential shops must close, DFS still forced employees to come to work. Given that the store is not open, why are they requiring the staff to put themselves at risk? Furthermore, when the store is open, sales morning briefings mean that staff HAVE to come in 1 hour earlier than our contract states. This is unpaid! If DFS requires staff to come in for morning briefings as it is part of the job, then you should be paying your staff for this. Store managers and area managers are also excessively rude to their staff. If any sales staff have any questions, managers tell them to 'go away and figure it out yourself'. Senior management also incessantly keep repeating about selling extras to customers, and in order for them to hit their management targets, are willing to lose a sale as long as it does not hurt the conversion figures.

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  6. "Great salary structure at the time."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Executive in Belfast, Northern Ireland
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I worked at DFS Furniture full-time for more than 8 years

    Pros

    Good sales team, great salary.

    Cons

    Hours are poor. Late nights and Bank Holidays

  7. "Awful"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales in Liverpool, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at DFS Furniture full-time for less than a year

    Pros

    No pros to working here

    Cons

    Not a very nice working environment

  8. "okay place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales in Plymouth, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at DFS Furniture full-time for less than a year

    Pros

    money is great working in sales

    Cons

    working every weekend of the year

  9. "Great company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Manager in Bolton, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DFS Furniture full-time

    Pros

    New salary based Pay, ongoing training, a close almost family you'll work with creating long term friendships. On going support in and out of work. 24hour employee relations and self help contact number with real people not robots. One of the DFS group, being; DFS, Sofology, Dwell and Sofa Workshop so always room too progress your career, or transfer to better your own career whilst still working for the DFS group.

    Cons

    Hours are long 9am to 8pm 3 days out of Monday too Friday, two week days off however not always together. 9am to 6pm Saturdays being (MANDATORY) Sundays 11 am to 5pm again (MANDATORY) HOWEVER, even tho on a Saturday you start at 9am your expected took be there at 7.45am for a briefing meeting starting at 8am, and Sundays start at 11am but have to be there 9.45 am for 10 am meeting, both of these days the extra 1 hour 15 mins you are not payed for which is a let down. Unless you have friends or family or can make all your outside of work arrangements for after 8pm week days you WILL loose your social life.

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  10. "Great!"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Administrator in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DFS Furniture full-time for more than a year

    Pros

    Good Training, Good salary, nice people

    Cons

    Old fashioned, very rigid and not agile in approach to process improvements

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